My dealer immediately volunteered to swap the head unit when they discovered that I already had current software. The new unit arrived in less than a week and I took the car back today for the swap. Of course I lost all my nav addresses and a few other preferences. Most of the preferences were quick to set back up. HOWEVER, I have been unsuccessful in getting Pandora or Messages to work yet. iHeart Radiio works and blutooth audio streaming works. I have weather and traffic updates. Not sure what is going on here. I need to do a little more research and troubleshooting. BTW, the unit never did reboot after my reset from pulling the fuse.