1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Getting Prime serviced in Canada

Discussion in 'Prime Main Forum (2017-2022)' started by Michael Nielsen, Dec 3, 2018.

Tags:
  1. Michael Nielsen

    Michael Nielsen Member

    Joined:
    Jan 19, 2017
    67
    87
    0
    Location:
    Dover, DE
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    This summer, I was in Nova Scotia at our cottage when my 25,000 mile service came due. I booked an appointment at the “local” dealer, two hours away and when I arrived there, the service guy told me that Canadian dealers would not honor Toyota Care terms on cars bought in the US. So I paid $129 for the service and I was told Toyota USA would reimburse me when I got back to the US. When I got back in October, I contacted Toyota US and was told that they would not reimburse me. Caveat emptor. We spend four months in Nova Scotia every year and now I realize that my very expensive add-on warranty for 7-70 on the Prime probably won’t be honored in Canada. Toyota US and Toyota Canada need to coordinate support for customers or this will be my last Toyota.
     
    #1 Michael Nielsen, Dec 3, 2018
  2. JimboPalmer

    JimboPalmer Tsar of all the Rushers

    Joined:
    Apr 14, 2009
    12,470
    6,871
    2
    Location:
    Greenwood MS USA
    Vehicle:
    2012 Prius v wagon
    Model:
    Three
    Just wait until you discover that add on warranty is pretty much useless in the US too. But it did help the dealer make a boat payment.

    25,000 mile service is just tire rotation, perhaps $20 CDN. I would not go back to that dealer. Any local mechanic can service a Prime.
     
    #2 JimboPalmer, Dec 3, 2018
    EyePrime and chrisky like this.
  3. Salamander_King

    Salamander_King Senior Member

    Joined:
    Nov 8, 2015
    10,988
    8,889
    0
    Location:
    New England
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Not very surprised. I can't think of any US product I purchased that had international warranty beyond country boarder. GSM international phone I purchased while back on Amazon, which was made in US but intended to be sold outside of the US specifically said no warranty when purchased in US.
     
    #3 Salamander_King, Dec 3, 2018
    chrisky likes this.
  4. PT Guy

    PT Guy Senior Member

    Joined:
    Nov 23, 2016
    1,085
    711
    0
    Location:
    Washington, the state
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    You gott'a read the fine print. It might be good. You only get what's in print on the contract. It will make a difference if it is the Toyota Financial VSA or a 3rd party product.
     
    #4 PT Guy, Dec 3, 2018
  5. Mendel Leisk

    Mendel Leisk Book Cover Judge

    Joined:
    Oct 17, 2010
    56,857
    39,315
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    You paid $129 for what's basically a tire rotation? Is that CDN or US dollars?

    upload_2018-12-3_12-0-3.png
     
    #5 Mendel Leisk, Dec 3, 2018
    bisco likes this.
  6. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,304
    50,123
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    ouch, herring chokers
     
    #6 bisco, Dec 3, 2018
  7. EyePrime

    EyePrime Active Member

    Joined:
    Apr 7, 2018
    268
    115
    7
    Location:
    Ottawa, Ontario, Canada
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Plus
    Um idk if this was just to get money but my dealer told me that no one else can service a prime and that I would lose my warranties on my prime like the 10 yr batt warranty etc is that true. She was the finance manager so im guessing not:confused:
     
    #7 EyePrime, Dec 3, 2018
    bisco likes this.
  8. JimboPalmer

    JimboPalmer Tsar of all the Rushers

    Joined:
    Apr 14, 2009
    12,470
    6,871
    2
    Location:
    Greenwood MS USA
    Vehicle:
    2012 Prius v wagon
    Model:
    Three
    They are only lying when their lips move. Absolutely not true.
     
    #8 JimboPalmer, Dec 3, 2018
    EyePrime likes this.
  9. Mendel Leisk

    Mendel Leisk Book Cover Judge

    Joined:
    Oct 17, 2010
    56,857
    39,315
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    That's just the dealership talking. Again from the Toyota USA Warranty and Maintenance Booklet:

    upload_2018-12-3_14-6-40.png

    Yes it behooves you to be responsible, keep records (next page goes into that), but the oil change or tire rotation on a Prius or Prime is nothing special.

    Addendum:

    I'm feeling some nationalistic pride: our Canadian dealerships can be just as larcenous as their US counterparts...
     
    #9 Mendel Leisk, Dec 3, 2018
    Last edited: Dec 3, 2018
  10. Michael Nielsen

    Michael Nielsen Member

    Joined:
    Jan 19, 2017
    67
    87
    0
    Location:
    Dover, DE
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    I got oil changed, too. It was a rip, though. The pisser is that the two “separate” Toyota companies don’t honor each other’s warranties. That’s absurd. I don’t know if all the car companies pull the same stunt but it seems like fraud to me.
     
    #10 Michael Nielsen, Dec 9, 2018
    Mendel Leisk likes this.
  11. JimboPalmer

    JimboPalmer Tsar of all the Rushers

    Joined:
    Apr 14, 2009
    12,470
    6,871
    2
    Location:
    Greenwood MS USA
    Vehicle:
    2012 Prius v wagon
    Model:
    Three
    Tougher yet, the Toyota in Hawaii is not the Toyota in the rest of the US, and the warranties don't match and don't transfer.

    It works the other way as well. In 1984-86 my employer wrote software for American Honda Motor Company, Inc. and in 1987-88 I was paid to translate it to French (and DATAPAC) for Honda Canada Inc. We cheerfully charged them twice.
     
    #11 JimboPalmer, Dec 9, 2018
  12. Mendel Leisk

    Mendel Leisk Book Cover Judge

    Joined:
    Oct 17, 2010
    56,857
    39,315
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Two official languages, two measuring systems, what's not to like...
     
    #12 Mendel Leisk, Dec 9, 2018
  13. PT Guy

    PT Guy Senior Member

    Joined:
    Nov 23, 2016
    1,085
    711
    0
    Location:
    Washington, the state
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    (a) It is not a warranty. It is a sales promotion.
    (b) An oil change is not needed at 25k miles, and not part of ToyotaCare. Change the oil if you wish, but at 25k it's always on you.
     
    #13 PT Guy, Dec 13, 2018
(You must log in or sign up to post here.)