GM and dealership refusing to cover "fail shift to park" issue fix under Voltec warranty, trying to

Discussion in 'GM Hybrids and EVs' started by ev-car, Sep 4, 2024.

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  1. ev-car

    ev-car New Member

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    Location:
    Methuen, Massachusetts
    Vehicle:
    2017 Chevy Volt
    Model:
    Premium
    GM and dealership refusing to cover "fail shift to park" issue fix under Voltec warranty, trying to fight it we should do it together
    using information:
    1
    For example, GM stated on page 8 In Service Bulletin TSB 19-NA-206(Subject: Intermittent Shift to Park Message Displayed While Vehicle in Park)stated on page 8:Warranty Information Note: Specific to the Volt model, repairs are covered under the Voltec (Electric and Hybrid Vehicle) Warranty
    2.
    I found information that entire shifter to be replaced--also under warranty(Voltec warranty for the known "shift to park" issue). See below underscored:TrueDelta | Chevrolet Volt transmission Problems
    oltec warranty for the known "shift to park" issue. This is the first repair, and the wiring squib was replaced. The second one that was done a year later required the entire shifter to be replaced--also under warranty.
    3
    did open case in GM support
    GM responded: that harness and switch replacement for my car 2017 Chevrolet Volt covered by GM Voltec (Electric and Hybrid Vehicle) Warranty, But dealership replaced entire shifter and that not covered.
    I have 2017 Volt and active Voltex warranty.
    What should I do?
     

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    #1 ev-car, Sep 4, 2024
  2. bwilson4web

    bwilson4web BMW i3 and Model 3

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    Speculation, this sounds like a safety issue. Perhaps contact the NHTSA or a lawyer?

    Bob Wilson
     
    #2 bwilson4web, Sep 5, 2024
  3. bisco

    bisco cookie crumbler

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    did the dealership fix the problem?

    i would contact the massachusetts department of public affairs. it sounds like what they did was unnecessary, and charged you for a part that did not need to be replaced.
    what was the repair cost?
     
    #3 bisco, Sep 5, 2024
    bwilson4web likes this.
  4. El Dobro

    El Dobro A Member

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    #4 El Dobro, Sep 6, 2024
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