Hi. Just venting.... Used usaa.com to obtain pricing on a 2010 III w/nav. Dealer rep called me immediately. I verified the availability of the car and confirmed the usaa.com pricing. Set an appt. Drove 40 miles with the clear intention of buying the Prius. Arrived at dealership. First salesperson we see on the floor offers to help. I tell him we have an appt but was not told salesperson's name. Says he'll look it up, but he'll be happy to help me. You think??? :suspicious: Of course, the car I was supposed to be buying was not available. But wait! There is a black one. They'll even deliver to my house. I am not an unreasonable person, so I agree. Then the SM tells me that I know, of course, that it is $1000 over MSRP right now. I remind him that I am there based on the quote provided on usaa.com by them, Grossinger Toyota, for $24,583. He tells me OK, he'll be back. Going to take a look at my 2007 Acura MDX. Five minutes later, the sales person (not the sales manager) returns and asks what I would like to receive for my trade-in. I simply laughed and asked him what he thought it was worth. Fast forward 90 seconds, he returns to tell me the black Prius was no longer available. Sorry they couldn't help. Are you kidding me???? I didn't come up with the usaa.com price; Grossinger did. Not at all happy. Spoke to the GM about an hour ago. Said he would call me back in 20 minutes. Yep. Still waiting. BTW, turns out the salesperson with whom we were scheduled to meet was waiting for us the whole time. Some people have no honor. It is called integrity. I don't believe car sales and integrity are mutually exclusive concepts. Very disappointed. And they lost a sale to someone who has absolutely all maintenance performed at the dealership and has a very large referral base.