I Just Needed an Oil Change, but did I Rooked?

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by Baryonyx, Jun 22, 2019.

  1. Baryonyx

    Baryonyx New Member

    Joined:
    Mar 14, 2019
    21
    12
    0
    Location:
    United States
    Vehicle:
    2010 Prius
    Model:
    N/A
    I just moved to Portland from another state very recently, and after the drive, my 2010 Prius was due for an oil change. (I've mention the specific city to hopefully help provide a better gauge for regional price comparison.)

    I searched around online, and found a locally owned shop that seemed to have good reviews and specialized in Prius maintenance. Despite all of the positive reviews, my experience was fairly poor, and I don't know if I may have been taken advantage of. I've been going to the same shop in my previous state for years, and before that I had gone to just one other place. Due to this, I'm afraid that I don't know much about how other shops operate.

    Here's a summary of what happened:

    I've never had my previous shops do additional work to what I initially asked for without getting my written/verbal consent first. Historically I've always been given numbers first so I could decide if I wanted to pay for it or not (in this case I really only wanted/could afford the oil change). They said part of the cost was the inspection, I think? Regardless, I'm not really sure they actually inspected it though, because they marked several things that I already know need repairing/replacement green/good.

    When they approached me for payment, they asserted that they had done more than just the oil change, and expected payment for it. I felt cornered, because they said that in their Terms of Service they could keep my keys, and by extension, my car, if I didn't pay them. Though I never signed that ToS, and I didn't even see it or a break down of the costs until I read the invoice in my email that night.

    20190621_224850.jpg
    Here's the invoice.

    So, I'm used to paying $40-$50 for just the oil itself, given I only use the high quality stuff from Toyota, but it says that labour alone was $70 and the oil seems to be the rather cheap stuff?

    I'm really not sure if this is just how some shops operate, or if I was rooked. :(

    -Is labor usually that much?
    -Do shops normally do additional work and then make you pay them for it?

    -If the oil really is cheap garbage, should I take it somewhere else and have them do another change?

    Thanks for any advice you might have.
     
  2. Mendel Leisk

    Mendel Leisk 'Orrible Oracle

    Joined:
    Oct 17, 2010
    38,300
    27,067
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    What makes you think that? The price? That's a fair price for Toyota 0W20. I buy it in bulk, currently for $4.95 (CDN) per liter. Everything's likely fine. Do check the level/condition on the dipstick.

    They're likely an up-and-up place, with prices a bit on the steep side. On the flipside, the cheaper places will hustle you like hell, pushing bogus extra services.

    Did they maybe do a tire rotation too??
     
  3. Zeppo Shanski

    Zeppo Shanski Active Member

    Joined:
    Feb 5, 2019
    213
    109
    0
    Location:
    Chicagoland
    Vehicle:
    2005 Prius
    Model:
    Base
    In my Chicagoland neighborhood ... since like forever ... everything is upfront on paper what the cost is. All the "inspection" stuff has generally been included along with common liquid fills and tire inflation. I remember always seeing a big price list in view in every shop. Most every place here go on a 5-qt fill w/ conventional oil. More oil is listed and so is synthetic. Most places list premium/specialty conventional and synthetic too. From my house on the main business drag for the +/- 4-miles there must be a dozen places, not counting dealerships, that do oil changes. There are also 7 parts stores that want your DIY business. Competition is fierce.
     
    kenoarto likes this.
  4. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    86,233
    38,142
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    first question: how much is an oil change?

    second: what brand oil and filter do you use?

    i pay my local mobil station 90 bucks for oil change with mobil 1.

    so if they checked everything out on top of that for 20, that's not horrible.

    if they rotated the tires, which needs to be done if the oil needs to be changed? bonus
     
    Mendel Leisk likes this.
  5. ChapmanF

    ChapmanF Senior Member

    Joined:
    Mar 30, 2008
    8,495
    6,131
    0
    Location:
    Indiana, USA
    Vehicle:
    2010 Prius
    Model:
    IV
    I'd consider it pretty disqualifying for a shop to do work I hadn't asked for and want me to pay for it.

    But I guess the best time to make that clear to them is right up front.
     
    kenoarto likes this.
  6. jerrymildred

    jerrymildred Senior Member

    Joined:
    Oct 28, 2016
    7,187
    8,842
    0
    Location:
    Tampa, FL
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    The prices for the oil, filter, & gasket as well as the disposal don't look bad. But typically, the inspection is done for free in the hopes that it turns up more service work. $70 looks very steep to me for labor for just an oil change. It only takes a few minutes with the hoist. If they took the whole splash shield off the bottom of the car for inspection, that would add time, but it's not needed for the oil change.

    You don't have to have this done at Toyota. Any shop can change your oil. Any shop can over fill the crank case, forget to tighten something, or even forget to put in the new oil. I don't let other people change my oil, even Toyota.
     
    iskoos, ice9, kenoarto and 1 other person like this.
  7. RRxing

    RRxing Senior Member

    Joined:
    Jul 7, 2009
    2,086
    1,362
    0
    Location:
    Long Island, NY
    Vehicle:
    2017 Prius
    Model:
    Three Touring
    Don't know about Portland, but labor rates at dealers around here run anywhere north of $125/hour. I would say your bill looks reasonable, but only IF they actually did a tire rotation. Your invoice isn't too clear on that matter...

    BTW, which Portland? Maine or Oregon?
     
  8. Zeppo Shanski

    Zeppo Shanski Active Member

    Joined:
    Feb 5, 2019
    213
    109
    0
    Location:
    Chicagoland
    Vehicle:
    2005 Prius
    Model:
    Base
    The coupons in My area start at $19.99. Generally a synthetic change goes ... on the cheap ... for $39.99. The oils used are usually on the advertisements of the shop. Valvoline, Castrol and Mobile are the most common. "House" filters are almost always used. They are no-name filters produced by a major filter company. Some places believe it or not use Wix or Purolator filters with NO label on them.

    For regular non-auto maniacs I always felt that the best sale shop was the one to go to. Whatever shop has the sale at the time. If you do your maintenance on time on spec ... it's as good as any. I do my own ... but I'm a generally psycho car guy. I had NO problem taking my mom's car to an oil-change shop on sale. None of her cars ever blew up.

    By me you're not gonna get a tire rotation w/ an oil-change. They will check the pressure and fill/release if necessary, but not rotate. Oil change places are not really built for that. There are though, more than enough dealers and tire places that will do it for FREE if you ask.

    Whatever car dealer or tire place that sold you your car or tires should do rotations for FREE anyway. That goes without saying in Chicagoland.
     
    #8 Zeppo Shanski, Jun 22, 2019
    Last edited: Jun 22, 2019
    kenoarto likes this.
  9. ASRDogman

    ASRDogman Senior Member

    Joined:
    May 29, 2018
    1,840
    1,192
    0
    Location:
    Indian River County, Florida
    Vehicle:
    2010 Prius
    Model:
    Two
    IF you didn't sign the paperwork, you aren't responsible for payment. And if you didn't approve of any extra work,
    you don't have to pay for it.
    Not sure what the laws are in washington, but in Florida, they cannot keep your keys or car if you don't pay.
    If they call the cops, they will say you have to take it to court, but they have to give the car back.

    I believe you need to get a lawyer, they did threaten you.
     
    #9 ASRDogman, Jun 22, 2019
    Last edited: Jun 22, 2019
    kenoarto and mikey_t like this.
  10. Salamander_King

    Salamander_King Senior Member

    Joined:
    Nov 8, 2015
    5,408
    4,132
    0
    Location:
    New England
    Vehicle:
    2020 Prius Prime
    Model:
    LE
    The price is about what our Toyota dealer would charge for routine service with an oil change. At the independent shop, it is a bit high, but not unheard of. I would shop around next time or DIY.
     
    #10 Salamander_King, Jun 22, 2019
    Last edited: Jun 22, 2019
    ALS and jerrymildred like this.
  11. Kenny94945

    Kenny94945 Active Member

    Joined:
    Mar 24, 2016
    531
    243
    0
    Location:
    Sausalito
    Vehicle:
    2016 Prius v wagon
    Model:
    Four
    Can't comment about Oregon auto repair law.
    In Calif you need to approved an up front estimate and if need be you can contact the Bureau of Automotive repair to complain.

    Parts prices seems OK.
    Labor rate $70...is that for 1/2 hour...what is the hourly rate?
    If tires rotated and splash pan/lower fairing removed, that could take an hour and I too think labor seems reasonable.

    Your call whether to "boycott" this shop in the future or use them now with the knowledge of their operation.

    FWIW Oil change, tire rotation, inspection Toyota dealer "special" is $90. in my area.

    Good luck, enjoy the stereotype Portland rain LOL.
     
  12. Mendel Leisk

    Mendel Leisk 'Orrible Oracle

    Joined:
    Oct 17, 2010
    38,300
    27,067
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    I worked with older checker for a while, and he would bemoan the thicknesses of steel that Junior Engineers would call for, say for a base plate or whatever. He'd say I'd like to hand them a hacksaw and a mere 1/4" thick plate, tell them to go at it, get a sense of just how substantial and stubborn it can be.

    Something similar comes to mind, with all the armchair oil change assessments. First off, yes, a pro shop has nice lifts, air tools, heated bays and so on, but that stuff doesn't grow on trees. It took effort and ongoing investment.

    If you DIY an oil change, and a tire rotation, with just the typical DIY setup, you maybe will come away with an appreciation for what you're paying for.

    Again, for just the oil change, OP's bill is a little on the high side, but not worth sweating. With tire rotation too, not bad at all. Try hoisting up tires and getting them pushed onto the studs. Or lying under there with a hot oil filter in hand, and a trickle of used oil just about to your armpit.
     
  13. Raytheeagle

    Raytheeagle Senior Member

    Joined:
    Jul 1, 2016
    9,800
    13,321
    0
    Location:
    Bay Area, California
    Vehicle:
    2019 Prius Prime
    Model:
    Prime Plus
    Vivid description :D.

    Sounds like you’ve been doing it for a bit:whistle:.

    The oil trickling down your arm got me:ROFLMAO::LOL::ROFLMAO::LOL:.

    Not that it’s ever happened to me before :rolleyes:.
     
    jerrymildred and Mendel Leisk like this.
  14. Zeppo Shanski

    Zeppo Shanski Active Member

    Joined:
    Feb 5, 2019
    213
    109
    0
    Location:
    Chicagoland
    Vehicle:
    2005 Prius
    Model:
    Base
    Mendel ... I like you ... You're a good guy. ... But I have an air-gun. I swap out tires in less than 5-minutes each while enjoying a cold frosty malted beverage. ... I also NEVER get any oil dripping down into my armpits.





    I'm just sayin'.


    Raytheeagle ... You're a good guy too.


    I'm still just sayin'.
     
    kenoarto, Gew, Merkey and 1 other person like this.
  15. Mendel Leisk

    Mendel Leisk 'Orrible Oracle

    Joined:
    Oct 17, 2010
    38,300
    27,067
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    My son and I did his CX-5 on father's day, oil/filter and tire rotation, he tried to do most of it.
     
    Gew and Raytheeagle like this.
  16. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    86,233
    38,142
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    i used to change my own oil. now, $90. is a bargain. some people spend that on a couple glasses of wine ;)
     
  17. Raytheeagle

    Raytheeagle Senior Member

    Joined:
    Jul 1, 2016
    9,800
    13,321
    0
    Location:
    Bay Area, California
    Vehicle:
    2019 Prius Prime
    Model:
    Prime Plus
    If you change your own oil, that makes the expensive wine easier to explain (y).
     
    bisco and Zeppo Shanski like this.
  18. Mendel Leisk

    Mendel Leisk 'Orrible Oracle

    Joined:
    Oct 17, 2010
    38,300
    27,067
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    From the last CX-5 oil change to this the oil filter went from $10 to $15 :mad:
     
    Raytheeagle likes this.
  19. Raytheeagle

    Raytheeagle Senior Member

    Joined:
    Jul 1, 2016
    9,800
    13,321
    0
    Location:
    Bay Area, California
    Vehicle:
    2019 Prius Prime
    Model:
    Prime Plus
    I’m sure the filter is now made of even better components :rolleyes:.
     
    kenoarto and Mendel Leisk like this.
  20. paphillyman

    paphillyman Member

    Joined:
    Mar 9, 2013
    71
    82
    0
    Location:
    philly suburbs
    Vehicle:
    2012 Prius
    Model:
    III
    Damn if I'm going to pat $90 for a oil change , I put in synthetic Pennzoil or mobil 1 with the filter change and it might cost me $15 with the rebates I get
     
    kenoarto likes this.
Loading...