Length of included service on new Prius Prime?

Discussion in 'Prime Main Forum (2017-Current)' started by maiki, Sep 3, 2021.

  1. maiki

    maiki Member

    Joined:
    Jul 5, 2018
    103
    16
    0
    Location:
    California
    Vehicle:
    2012 Prius
    Model:
    Three
    I bought my new 2018 Prius Prime Advanced in September 2018. I thought it came with 3 years of included servicing.

    So I brought it into the dealer today for maintenance service, thinking it would be the last one before my free service expires.

    I was told however, that my included service expired a year ago, in September 2020, that it is only for two years.

    Anyone here know about this? Is the included service for two or three years?
     
  2. Salamander_King

    Salamander_King Senior Member

    Joined:
    Nov 8, 2015
    8,615
    6,906
    0
    Location:
    New England
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    The dealer is correct. The Toyota Care is only for 2 years/25000 miles. Basically covers the first 5 routine maintenance if you drive more than 12500miles/year.
    ToyotaCare | Car Maintenance & 24-Hour Roadside Assistance
    upload_2021-9-3_7-11-15.png
     
    #2 Salamander_King, Sep 3, 2021
    Last edited: Sep 3, 2021
    dig4dirt likes this.
  3. sam spade 2

    sam spade 2 Senior Member

    Joined:
    Mar 31, 2018
    5,607
    2,233
    0
    Location:
    USA
    Vehicle:
    2017 Prius c
    Model:
    Four
    But in some areas of the country, the "regional" Toyota organization may offer extra "perks".......which might be the reason for the confusion.
     
  4. rdgrimes

    rdgrimes Senior Member

    Joined:
    Jun 7, 2013
    1,733
    432
    4
    Location:
    New Mexico, USA
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Advanced
    It's good for 2 years, but also covers 2 10000 mile services. So even after the 2 years you can get the free service if you haven't yet got the 2 oil changes.
     
  5. road2cycle

    road2cycle Member

    Joined:
    Jan 18, 2021
    101
    69
    0
    Location:
    Sonoma County, CA
    Vehicle:
    2021 Prius Prime
    Model:
    XLE
    D6C80DAD-590F-42AD-87AA-7680B0E13A71.jpeg
    I interpret the “whichever comes first” in Toyota’s ToyotaCare document that if you’re past the two year mark and haven’t gotten both 10k services performed that they don’t have to provide the service.

    My Prime gets driven less than 10k miles annually. I’m having the 5k services performed at the 6 and 18 month timeframes regardless of mileage. The 10k services will be done annually with the second 10k service being performed before the two year mark, both regardless of mileage.
     
  6. rdgrimes

    rdgrimes Senior Member

    Joined:
    Jun 7, 2013
    1,733
    432
    4
    Location:
    New Mexico, USA
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Advanced
    Toyota pays for the 2 oil change services regardless of when they happen. A dealer may balk at doing it because they are lazy, but Toyota does pay them for it. I just got a free service at 40k on my '18 PP because the second service never got documented by the previous owner or dealership. Dealer punched in the VIN and it came up as owed a free service.
     
  7. maiki

    maiki Member

    Joined:
    Jul 5, 2018
    103
    16
    0
    Location:
    California
    Vehicle:
    2012 Prius
    Model:
    Three
    I believe I only got one. (And since I retired about that time, and have not been driving much, I only have a bit over 7000 miles on the car in three years.) But they said I am not covered any more because the two years are up.

    The warranty is for 3 years, so I thought the service was as well.
     
  8. maiki

    maiki Member

    Joined:
    Jul 5, 2018
    103
    16
    0
    Location:
    California
    Vehicle:
    2012 Prius
    Model:
    Three
    I know the included roadside assistance was for three years. I recently received notice from Toyota that it would expire soon (after 3 years) and asked if I wanted to renew it. (I did not. Much cheaper to add the roadside assistance from my car insurance.)
     
  9. PT Guy

    PT Guy Senior Member

    Joined:
    Nov 23, 2016
    886
    624
    0
    Location:
    Washington, the state
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    And...the towing on your car insurance will take your car more places. Toyota's only takes your car to the nearest Toyota dealer. If you need to replace a damaged tire on a weekend, for example, you don't want your car sitting at the dealer until Monday. Some tire shop will be open Saturday & Sunday.
     
  10. Mendel Leisk

    Mendel Leisk Sand Pounder

    Joined:
    Oct 17, 2010
    45,066
    32,186
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Toyota USA maintenance schedules invariably say "miles or months, whichever comes first". If everybody, owners and dealerships, is playing by the rules, that would mean every vehicle would have exhausted the freebies by 24 months.

    Page 38 screen-grab:

    upload_2021-9-5_10-23-27.png
     
  11. PT Guy

    PT Guy Senior Member

    Joined:
    Nov 23, 2016
    886
    624
    0
    Location:
    Washington, the state
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    And, of course, the so-called free service (it is baked into the price of the cars we bought) is really just bait to get us into the habit of getting service at the dealership. The service department is the dealership owner's gold mine.
     
Loading...