Leviton charger warranty repair experiance?

Does anybody have experience with getting their Leviton charging station repaired under the 10 year warranty?

I purchased my charging station through the official Toyota partner Leviton site and had them handle everything including the install. I was happy with that experience and went this route thinking I would get good support should something go wrong as well as preferring the design of their charging station over those I saw at home Depot. Very simple quick and easy to connect, disconnect and store the connector. At the distance from charging station to my car no need to fuss with the cable similar to using a gas pump. I purchased the EVB40-5PT unit because I prefer the design, and may need the higher current with a different car in the future.

I was very happy until this week. My charging station is around 4 months old and failed this week. Red fault light and hum from the unit. No other lights lit. I have turned off the breaker and reset it several times but nothing changed. Red fault light and hum as soon as I turn the breaker on. I thought it would be easy to get this fixed under the 10 year warranty by calling the phone number provided. I'm not feeling very supported yet. Multiple calls, two emails, 2 business days and still no attempt by them to provide an appointment or other information about what to expect such as, if they need to ship a unit out to their local installer before making the appointment or if one is kept in stock locally. Last contact was from an engineer who screens to determine if it can be fixed over the phone. Thursday he recommended in an email to a number of people that they replace the unit and copied me on the email. I haven't heard anything since. I wonder how long this is going to take and how many follow up contacts I will have to make.

 

You are correct. I have corrected my terminology to Charging Station as is used on the Leviton site.

 

I think Leviton generally makes high quality electrical products. This seems to be an exception but as a new low volume product I expect I am on the bleeding edge. I was not aware others had problems but I thought I would check since 4 months is not even long enough for a low quality electrolytic capacitor to go bad. If they would respond with movement toward replacing or repairing my Charging station ASAP and it stays fixed I would be happy again.

 

Leviton contacted me this morning and they plan to replace my Charging Station tomorrow morning.

 

I think they are sending a local electrical contractor. I think it is the same one that installed it initially.

 

Good news. My Charging Station was replaced this morning. In the end all turned out well despite the initial contacts which didn't inspire confidence. I'm glad this thread didn't get filled with problem reports from other owners as well.

 

He plugged the Charge Station into a Leviton Charge Station test instrument which confirmed there was a problem. He thought the relay was pulled in to the charge position which caused the humming sound.

I don't know for sure what they do if they did not install it but I imagine they troubleshoot over the phone first as they did with me then arrange replacement. To troubleshoot they wanted to know what the lights did when the breaker was turned on. There is a power on light sequence which is detailed on the side of the charge station. In my case it went directly to fault with no other lights.