1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Modifications & Warranty esp. in Canada

Discussion in 'Gen 2 Prius Accessories & Modifications' started by dr_d12, Nov 30, 2008.

  1. dr_d12

    dr_d12 Member

    Joined:
    May 26, 2008
    154
    13
    1
    Location:
    Canada
    Vehicle:
    2008 Prius
    Model:
    N/A
    Reading about the modifications some of you make to your cars I wonder about the warranty implications. I did install a new head unit under the existing radio - but I didn't have to cut any wires to do it. As far as I understand it, in the US the manufacturer can refuse warranty service if they can show that an aftermarket part caused the failure (so I'm not too worried about my radio).

    However (correct me if I'm wrong):
    - Install an EV-switch --> risk paying for a new traction battery
    - Install an aftermarket audio amplifier or 120V inverter --> pay for your replacement 12V battery and/or DC-DC converter if that happens to fail.

    On top of that, I'm not sure if Canada has an equivalent to the "Magnuson-Moss Warranty Act" -- does anyone here know?

    Thanks for the info...
     
  2. Stefx

    Stefx Member

    Joined:
    Apr 11, 2008
    336
    4
    0
    Location:
    Canada
    Vehicle:
    2008 Prius
    D12,

    Not sure about the exact Canadian equivalent of the Magnuson-Moss Act, but the effort required to legally force a dealer refusing to perform service under warranty often requires time and monetary investment that are close to the cost of the repairs themselves.

    The dealer won't have to prove your component caused the problem. He'll likely simply refuse to perform the service under warranty. The cost of hiring a lawyer plus a technical expert to prove that the aftermarket item didn't cause the failure runs in the few thousand dollars fairly quickly, plus the time you will need to invest to proceed with that route, and potentially renting a vehicle during the dispute.

    In the end you could win and force him to perform the work. But actually, did you win if you consider the time and money needed to win?

    Moreover, in difficult financial times like we currently have, expect to see budget restrictions and cost cuts. I would expect Toyota's regional inspector (the one that approves major warranty work) to be taking a closer look.

    *Edit*
    : The closest equivalent to the US M-M Act are the various provincial Consumer Protection Acts, therefore they'll vary from province to province.

    Just took a look in the "Owner's manual supplement"
    page 12
    What is not covered:
    This warranty does not cover damage or failures resulting directly or indirectly from any of the following:
    -Modification, alteration or tampering, disconnection, including installation of non-Toyota Accessories

    So, in short... aftermaket mods are a risk, and you can eventually win a case, but it might cost you as much than the repair (or more).

    Back when I had a Subaru WRX, we had an internet club and we internally publicized which dealers were "mod-friendly" and which were not mod-friendly.
    I think I hear that eventually the mod-friendly dealer in our area started getting attention from Subaru's regional inspector (probably simply a statistical comparison) and then it became more like the other dealers.
     
  3. dr_d12

    dr_d12 Member

    Joined:
    May 26, 2008
    154
    13
    1
    Location:
    Canada
    Vehicle:
    2008 Prius
    Model:
    N/A
    Thanks. I looked up some provincial consumer protection acts and I found a union of independent installers in Ontario who say that no equivalent of the Magnuson-Moss Warranty Act has ever been passed in Canada.

    Even if it was law here, I think you are right about the dealer's discretion. This is my first new car, I hope I never have to fight for warranty repair. My brother had nothing but trouble with warranty repairs on his VW.

    I guess the only 'safe' option is to not install anything. Sucks for the DIY type though, I'm itching to install an EV switch and a subwoofer.
     
  4. RobH

    RobH Senior Member

    Joined:
    Sep 18, 2006
    2,369
    979
    70
    Location:
    Sunnyvale, California
    Vehicle:
    2006 Prius
    My local Prius dealer had a new owner meeting where they discussed, among other things, what the problem was with the EV switch. The basic comment was that EV mode wears out the traction battery faster than not using it. Because of things like the long warrantee requirement (150,000 miles) in California, Toyota decided to not offer the EV switch in that market. They made the judgment call that the extra warrantee battery replacements were not worth the sales value of having the EV switch as a feature.

    The Toyota mechanics know about the EV switch, and they also know that a properly installed one isn't going to cause any problems. But it does contribute to the wear on the traction battery.

    I think we need to regard the traction battery as just another wear item, like belts, tires, brakes, and all the other items that have to be periodically replaced. A car that is driven aggressively will wear out the tires faster than one that is driven slowly. If EV mode is used extensively, then the traction battery is going to wear out faster.

    The real question is how much faster does EV mode wear out the battery? Obviously not so much that they don't offer it in markets outside North America.

    I've got an EV switch, and I use it whenever I want the quiet function. I really don't expect such usage to destroy the battery too quickly. If such usage causes the battery to fail at 150,000 miles instead of 160,000 miles, then I'm not going to harass the dealer about a defective battery. Now if it fails at 50,000 miles, the EV switch is history and the dealer is going to have a warrantee claim...
     
  5. Stefx

    Stefx Member

    Joined:
    Apr 11, 2008
    336
    4
    0
    Location:
    Canada
    Vehicle:
    2008 Prius
    dr12,

    For the subwoofer, maybe you could look into one that could easily be removed without leaving a trace. Just a suggestion.
    Also, as RobH suggests, maybe you could install an EV switch but make arrangements to be able to remove it if you had problems and wanted to make a warranty claim. After all, that switch is OEM in Japan (and Europe, I believe) so it's not like if you would install a turbo charger, or some other aftermarket mod.