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Nav System Question

Discussion in 'Gen 3 Prius Audio and Electronics' started by rlogan57, Apr 7, 2010.

  1. rlogan57

    rlogan57 New Member

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    Currently have 2010 Prius Pkg V. I have the built in Nav System. Everything was working fine until today.
    When I push the Map button the radio station changes or if I am listening to a CD and push the Map button then it forwards the CD to another song. Anyone have any ideas of what is causing this?
    Thx
     
    #1 rlogan57, Apr 7, 2010
  2. jdcollins5

    jdcollins5 Senior Member

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    It sounds like an issue with the Nav system. When you press the Map button it should only change the screen to the GPS map and should have nothing to do with the audio system.

    Take it to your dealer and have them check it out.
     
    #2 jdcollins5, Apr 7, 2010
  3. rlogan57

    rlogan57 New Member

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    Thx

    I made an appt. with the dealer. Guess I find out Monday what the problem is. I will post the resolution on here.

    I sure hope it is not a huge electrical problem. Nothing like having an electrical problem on a new car.
     
    #3 rlogan57, Apr 8, 2010
  4. Kimoy

    Kimoy Member

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    They're going to replace your head unit. It happens to me as well and they ordered me a new had unit and will be in in a week.
     
    #4 Kimoy, Apr 8, 2010
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  5. Kimoy

    Kimoy Member

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    Edit
     
    #5 Kimoy, Apr 9, 2010
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  6. rlogan57

    rlogan57 New Member

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    I hope that it is not going to be a continuous issue. That would really suck up some bucks once the warranty expires. I did purchase the extended warranty from Troy. But, I am not sure if it covers the Nav. System. Maybe someone here has that answer or I will ask the dealer.

    Thx. I'll go to my appt today and tell them that it is the head unit. Of course they'll still diagnose the issue. But I'll have the heads up. Do you know what the head unit consist of.
     
    #6 rlogan57, Apr 12, 2010
  7. Kimoy

    Kimoy Member

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    Head unit is the whole stereo/nav system. It's like installing a new radio on your car. Good luck.
     
    #7 Kimoy, Apr 12, 2010
  8. hschuck

    hschuck Member

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    Nav is covered under the Platimun Extended Warranty. see Toyota Financial Services: Vehicle Service Agreements
     
    #8 hschuck, Apr 12, 2010
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  9. rlogan57

    rlogan57 New Member

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    Just got back from the dealer. They asked me if I had attached anything to the Nav System such as a radar detector, etc. Nope, it is all OEM. They conducted troubleshooting for 1 1/2 hrs. They even called technical assistance. I suggested to them that the head unit was defective. Well, after all of their work they decided that the head unit is defective. They ordered one and said it should be in next week. Sounds familar, huh?

    Thank you all for all of your excellent assistance.
     
    #9 rlogan57, Apr 12, 2010
  10. rlogan57

    rlogan57 New Member

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    Sir, thank you very much for the informative link. I added it to my favorites. It is very comforting to know that it is covered.
     
    #10 rlogan57, Apr 12, 2010
  11. jdcollins5

    jdcollins5 Senior Member

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    The Nav should also be covered under the basic 36K miles/36 month warranty.

    A co-worker had a Nav unit that lost the presets a couple of months after purchase. Took it to the dealer and they ordered and installed a new Nav head unit, no questions asked.
     
    #11 jdcollins5, Apr 12, 2010
  12. Texas911

    Texas911 Member

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    As crappy as the NAV/Radio system is, I bet it only costs Toyota $50 per unit.
     
    #12 Texas911, Apr 13, 2010
  13. Kimoy

    Kimoy Member

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    This must be a problem on the 2010 prius. It's been a week and I didn't get a call from the dealer so I called them and they just informed me that it is on a 2 week back order. So I got to wait another week before the unit hopefully arrive and I get my new unit b
     
    #13 Kimoy, Apr 15, 2010
  14. rlogan57

    rlogan57 New Member

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    I just called the dealer and they said it is on a National back order and does not have an ETA.:(
     
    #14 rlogan57, Apr 20, 2010
  15. rlogan57

    rlogan57 New Member

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    Update: The Nav Head came in Tuesday, April 27th. Will be getting it replace tomorrow, Thursday April 29th. Hope all goes well and hopefully no future problems with it.:)
     
    #15 rlogan57, Apr 28, 2010
  16. Kimoy

    Kimoy Member

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    How did it go? How is the new system? Mines going to be installed on Friday. That's the only free time I have to sir at the dealership and watch a movie in their 12 seat theatre room with free food. 
     
    #16 Kimoy, Apr 28, 2010
  17. rlogan57

    rlogan57 New Member

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    Wow! Movie theatre and free food while you wait! Must be nice. I got to sit in a sitting room watching CNN, no free food but free coffee. But they were out of the coffee.
    Anyway, got the NAV head replaced. Does not look any different but it does work correctly now. It took 1 hour to replace it.
    Enjoy your movie and food. Good Luck
     
    #17 rlogan57, Apr 29, 2010
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