Need help with DICE HD operation - won't change stations

So I ordered the HD DICE kit and brought it to my local car audio place. The guy installed it and said it was working. When I got in the car and hit the CD button, the changer controls came up and it was playing an HD station (101.1 FM). I started playing around with it (DICE shipped the hardware with ipod and not HD instructions...so I didn't know what I was doing, but I thought I could figure it out).

I managed to get it to change to another station (104.1) but now it is STUCK on that station. Nothing I press will make any difference.

I found the manual online at DICE and tried to follow the operation instructions (press disc 5, then select track 5 for FM, then disc 1 for manual operation, etc). but it will not respond to anything (at least audio-wise). It just shows a different disc/track displayed.

Any ideas on what's going on? Could it be a DIP switch issue? Anything else?

I put in a ticket to DICE but any other feedback would be great. I'd hate to have to have my dash ripped open again just to return it.

 

<div class='quotetop'>QUOTE(Vagabond @ Mar 5 2007, 08:07 PM) [snapback]400623[/snapback]</div>

I didn't want to have to pay to have my car taken apart again (or do it myself), so i just pulled the fuse for the main audio power (39, I think). This reset it and now it seems to be working...phew.

 

<div class='quotetop'>QUOTE(Vagabond @ Mar 6 2007, 02:42 AM) [snapback]400771[/snapback]</div>

Aaargh! It froze up again not 2 days later. I could pull the fuse again, but given the track record, I'd hate to keep having to do that every 2 days (and then reprogramming all my presets, clock, etc.) Is my unit just plain defective?