NewPriusBatteries Replacement Modules

Discussion in 'Gen 2 Prius Main Forum' started by Randy Kwan, Aug 11, 2021.

  1. Randy Kwan

    Randy Kwan New Member

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    Hi everyone,

    I'm new to the forum, so forgive me if this subject has been discussed before. I am in need of a new traction battery for my 2009 Prius, and from what I've read, the NewPriusBatteries modules are the best option for replacement. I know that the website states that their modules are on backordered until mid September, but I've tried to email them over the past three weeks and have failed to get a reply.

    Does anyone know if the company is still in business? If not, what company do you suggest for module replacement? Thanks.
     
  2. bisco

    bisco cookie crumbler

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    welcome!
    that is surprising. @2k1Toaster is the owner and usually very responsive. there are two major threads here if you want to look through them.

    the best option might be a new oem battery if you can find one close to his price. otherwise, yes, it is your best bet.
     
  3. drone13

    drone13 Junior Member

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    TLDR: Great pack, lackluster customer service

    I purchase one of the NPB packs and I am very happy with the quality and performance. It's a really good pack and my 07 Prius drives like new with tons of power (for a Prius). So it's a good product at a reasonable cost without a need for a core exchange.

    Now for the truth about NPB, at least my experience. They never return email. I mean never. The only semi-reliable way to get in contact with Nick is by text, but I'm not allowed to give you his number. Apparently PriusChat gets their panties in a bunch about this, so I won't.

    Nick has mentioned here on PriusChat in the past that NPB is a side business for him (hobby business) and he has other businesses he operates that I guess are more important/lucrative for him. So fair enough I guess. It's a bit unconventional, but that's just the way it is. Expect to be in limbo once you place an order and you'll get your pack when you get it. Weird right? But you will get the pack eventually and his track record is really good over the past 4 years with the quality of his product.

    But the end result is a very good pack with all the requisite nuts, bolt, wiring harness... everything you need for the job. I did it as a first timer and had no issues with the install.

    I'm not saying the above to scare you off a good product, but I think I'm probably saying what most here know and don't say. But in the final analysis, I would buy a pack from him again knowing what I know and I still recommend to my friends with the above caveats. It's a really good pack at a great price.

    Good Luck
     
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  4. bisco

    bisco cookie crumbler

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    i was not aware of that, thank you.

    i do know from what he has said that he is a world traveling computer guy, and fairly big into crypto mining, among other businesses, so this is probably small pertaters
     
  5. Another

    Another Active Member

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    The potential for lack of service always was a concern for me on a multi-thousand dollar purchase as I’ve read the glowing reviews. A one man shop can go out of business overnight, car accident, illness, whatever, POOF! Then you’re SOL if or when a problem develops.
    I’d stick with the OEM or at least a nationwide company like Greentec battery.
     
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  6. John Dadmun

    John Dadmun Junior Member

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    FWIW, my experience regarding communication from NPB is not the same; I emailed Nick to ask how long I had before I needed to install or charge my NPB, and he got back to me in I believe it was 4 days with an answer to my question. Earlier I had asked another question about shipping, and again he got back to me in around a week. They might be out of battery stock right now.
     
  7. dolj

    dolj Senior Member

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    If they have no stock to move the business goes into 'holiday' mode with a skeleton crew. But I believe Nick still tries to keep on top of the emails.
    You almost had me up until the last nine words, then I nearly sprayed my screen with coffee.

    NPB is not a one-man band, but if there are no batteries in stock there is no work, so there is limited staff around in that situation.
     
  8. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    When we are out of stock, we go on vacation and don't man the machines as often. We've got nothing until September shipment comes in. August shipment was entirely pre-sold and all got processed and sent out within 2 days which is a record for us! So everyone is working different projects at the moment.

    We generally do not answer back every email that is just "when can I get a battery" when the answer is on the website. September is the estimated time. All the FAQ style questions that are answered, go on the backburner.

    Our number is on the website and the number it gives out for text goes to my phone and I can ping back easily. Our emails I generally I do not use the phone for just out of principal. I have worked 24/7 for many years, but I try to limit it to non-email things. If you emailed this week, expect a response soon.

    Also we have so many spam emails, it takes time to go through them all. Anyone who orders, automatically gets put into an "important" category with Google and their messages get priority.
     
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  9. franzdom

    franzdom New Member

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    Ordered, thank you!
     
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  10. bisco

    bisco cookie crumbler

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    now that's how you divert a thread!(y)
     
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