Owner Satisfaction

i thought they just changed? but suppose the bottom line will dictate more than customer satisfaction surveys.

hill's pic of the service waiting line wasn't pretty either, but that maybe the lack of mechanics or service stations.
umbrella's without rain?

 

On the other hand, let’s read some actual reviews...


Top 43 Reviews and Complaints about Tesla Motors

 

declining overall sales might not, but declining prius sales are probably a drop in the bucket. i'll check for that pic, must be in the other tesla thread.

 

found it, post #9 in the thread 'i-pace reviews are coming out'.

 

Tesla is king of the automotive world, Toyota has lost, they should retreat and copy Tesla business ways, as Tesla seems to be doing everything so much better! Ugh!!

 

Some recent reviews...


Original review: May 9, 2018

My Tesla accelerated while parking and hit a handicap pole. Tesla would not release the black box which contains pertinent information to me nor to the insurance company. My Tesla is still at Amatos, its authorized body shop. This is going to be 4th months in the shop, still waiting for parts. My impression with Tesla is once the buyer takes possession of the car the company would not do anything to help!


Original review: April 4, 2018

I placed a $1,000 deposit on a Tesla Model 3 in 2017. In February of 2018, I cancelled the deposit online. When I received nothing, I emailed Tesla and have traded emails for the last month. The agent is sympathetic, says it will take a while, but still no refund after a month.

This one sounds like a PayPal complaint

Original review: March 30, 2018

We were offered a .99% interest rate and a price reduction of $16,800 off of a vehicle in inventory. So we agreed to it with $30,000 down and were ready to sign. What a deal, right? NO! NOT SO MUCH! After choosing an SUV and putting down $2,500 to secure our Model X P100D we were informed that even with a credit score of 740 and the $30,000 down the company didn’t want to agree to what we had previously decided. They came back with an interest rate of .99% but decided they wanted $60,000 down and were waiving our tax return requirements.
Also, taxes and registration would need to be paid additionally instead of being included. We wouldn’t agree to those terms because that’s not what we were told initially. In an attempt to complete a sale multiple financial institutions were distributed our information with no success. So after speaking with the manager we were told we couldn’t get our $2,500 back due to “company policy”. Now not only are we not a Tesla owner but our credit score is down by 50 points from multiple inquiries and we are out $2,500. WORST EXPERIENCE I HAVE EVER HAD TRYING TO PURCHASE AN AUTOMOBILE!

 

A fairly common fallacy.
Nobody said that, and I don’t believe anyone has suggested that.
Tesla IS doing a better job in some areas. They are most certainly are not in others.

In the realm of moving the world towards EVs they are doing much better. But yes, they are a very young car company that is still growing very quickly.
We shall have to see how long other companies let Tesla continue to grow.

 

yeah, i only go to the dealer for warranty work. i had a taurus, they were just as bad, if not worse.
but i can make an appointment, that generally works pretty well.

 

Not satisfied right now. Got a 3rd party body shop to repaint the problem areas that I highlighted previously after a paint chip was discovered (my detailer/wrapper felt the paint job completed by Service King after 2 attempts was still too subpar to complete the Xpel wrap application I had intended upon pickup last month). It's been over 1-1/2 months since "delivery," and I've only driven the car for 10 miles (I hated the regenerative braking, but maybe that's something I'll become accustomed to in time). Still another week to go with the new body shop (as preferred by the detailer who does fantastic work, so I'm relying upon his judgment here to a large extent) and without transport since this third party (Tesla-approved) is completing the work. Then, if the paint work is up to par, it will be another week or 2 to get the wrap and ceramic coating applied so I can finally take it home. Maybe I'll have it by the upcoming holiday.

 

at least it has been reliable.

 

Outrageous, hope you get better treatment. seeing a lawyer?

 

u/a? sounds like toyota.

 

lol, I will not go that far until it makes the 2-hour trek home at a minimum.

 

Really sorry to hear this Vinnie.
Hope the paint shop can remedy that for you.

I love the regenerative breaking, but it did take a little time to get used to. You can turn it down to almost nothing in the settings.
However, doing so will shorten your range. How much depends upon your driving patterns.

 

Now that Tesla has been able to build 5,000 cars a week, they need to focus on quality. The reports of issues on new cars is scary!

 

Every company always has room for improvement.
The reports are overblown in terms of the impression they have given you.
Tesla has been improving quality and other improvements since the first day a Model 3 hit the road.
The Model 3 currently has a lower rate of repairs than either the S or X.

But bringing this around to the topic of the thread, Tesla has had the highest customer satisfaction numbers out there for years. I am betting that continues