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PIP tow PIPs same VIN!

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by ppimd, Apr 24, 2012.

  1. ppimd

    ppimd Member

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    Got an email from Toyota last night at 8:38pm indicating that another PIP owner and I have the same VIN. As such, Toyota disabled entune in my car, and disabled car-cell phone communication. The dealership is stumped. Toyota build and sold two cars with the same VIN so says their software and the net result is disabling my car software. Thoughts? Could the Toyota Erica respond and get this PIP problem addressed? No one called me back from Toyota care as they said they would last night.
     
    #1 ppimd, Apr 24, 2012
  2. Tracksyde

    Tracksyde Member

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    I'll bet someone just entered your VIN number to register Entune. Its not hard to figure out another valid PiP VIN if I know my own.

    A call to Toyota Customer Care should take care of it, I image.
     
    #2 Tracksyde, Apr 24, 2012
    1 person likes this.
  3. ppimd

    ppimd Member

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    l
    Last night a call to Toyota care was made, today the dealership asked for photographs of VIN on dash and door jamb. Toyota asked for both. I disagree with your guess.
     
    #3 ppimd, Apr 24, 2012
  4. CharlesH

    CharlesH CA HOV Decal #5 on former PiP

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    I would think that if Toyota produced two cars with the same VIN, that they would be in deep trouble with regulatory authorities. The VIN is the legal unique identifier for a vehicle.
     
    #4 CharlesH, Apr 24, 2012
  5. Kimbapooch

    Kimbapooch New Member

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    I doubt very seriously that Toyota produced two cars with the same VIN assigned. I got this email after registering entune:

    Our systems indicate that the VIN (JTDKNXXXXXXXXX) associated with your Plug-in Hybrid Apps account belongs to another user. As a result, we have discontinued your Plug-in Hybrid Apps.

    seconds later I received this email:

    This is a follow-up to our earlier email to you regarding your Toyota Entune account status. We would like to confirm that our systems have verified you as the legal owner of the Vehicle associated with your Toyota Entune account. As a result, we have discontinued the services of the other user who claimed your Vehicle Identification Number JTDKNXXXXXXXXX. You can continue to use your Entune services.

    In my case I suspect someone at my dealership activated it using the VIN as the apps were already working when I went to pick up the car.
     
    #5 Kimbapooch, Apr 24, 2012
  6. ppimd

    ppimd Member

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    Toyota Care solved the problem, and had me re-register the car info. Apparently it came back to a dealer double entry, it is obvious with such a new system, mistakes are made. I spent 1-1.5 hours on the phone with Toyota, as they had to coordinate with all the different departments which register the car. There are more than you can imagine, and each had to double check the registration, very professional.
     
    #6 ppimd, Apr 24, 2012
  7. cwerdna

    cwerdna Senior Member

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    When I first saw the title, I thought it had to do w/one PiP towing another.
     
    #7 cwerdna, Apr 24, 2012
  8. HaveNoCents

    HaveNoCents Conservative Tree Hugger

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    Me too
     
    #8 HaveNoCents, Apr 24, 2012
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