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Prius 2011 monitor black after interior detailing

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by dlrnmsn, Jan 7, 2017.

  1. dlrnmsn

    dlrnmsn New Member

    Joined:
    Jan 7, 2017
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    Location:
    Azusa, California
    Vehicle:
    2011 Prius
    Model:
    N/A
    Took my 2011 Prius to dealership for airbag recall. I was offered interior detailing and accepted. Now the monitor is black yet the radio works and buttons can be used if you remember where they are. Toyota dealership denies wrong doing and insists detailing would not cause the problem. Unable to use back up camera. Now being told the car will have to be sent out for fixing because they do not do it. Can cost over 3,000. Help!!
     
    #1 dlrnmsn, Jan 7, 2017
  2. xliderider

    xliderider Senior Member

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    Location:
    Honolulu, HI
    Vehicle:
    2011 Prius
    Model:
    Three
    This has happened before when liquid has been sprayed on the screen and gets into the electronics.
     
    #2 xliderider, Jan 7, 2017
    Mendel Leisk likes this.
  3. dlrnmsn

    dlrnmsn New Member

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    Location:
    Azusa, California
    Vehicle:
    2011 Prius
    Model:
    N/A
     
    #3 dlrnmsn, Jan 8, 2017
  4. dlrnmsn

    dlrnmsn New Member

    Joined:
    Jan 7, 2017
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    Location:
    Azusa, California
    Vehicle:
    2011 Prius
    Model:
    N/A
    Toyota dealership, after they did the detailing, says it is a coincidence and detailing had nothing t o do with it. How do I convince them it was the detailing that caused the monitor to go black
     
    #4 dlrnmsn, Jan 8, 2017
  5. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
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    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Tell them you're going to check directly with Toyota corporate.
     
    #5 Mendel Leisk, Jan 8, 2017
  6. nate16

    nate16 Junior Member

    Joined:
    Dec 24, 2016
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    Location:
    peabody, ma
    Vehicle:
    2010 Prius
    Model:
    N/A
    My 2011 unit has the same problem. Backlight is dead, touch doesnt work but with an LED I can see the screen. Waiting for a part to come in from china to attempt fixing it. I'll keep you posted on the fix. The part costs 72$ for the new screen driver board.
     
    #6 nate16, Jan 8, 2017
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