Prius Loses Power While Driving on Interstate

Discussion in 'Gen 2 Prius Main Forum' started by marolusmaximus, Jun 2, 2010.

  1. marolusmaximus

    marolusmaximus New Member

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    I just got informed by the Service person handling our car's case that the computer failed to reboot and that they had to replace it. Since the car is still under factory warranty, we didn't have to pay for it but we still have to pay for the fuel injectors & labor.

    Does this still look like a "dirty" gas problem?
     
  2. qbee42

    qbee42 My other car is a boat

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    No. It sounds to me like a computer problem, which your dealer misdiagnosed as a fuel injector problem. Now they want you to pay for their mistake.

    Tom
     
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  3. Patrick Wong

    Patrick Wong DIY Enthusiast

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    It's highly unlikely that the "computer" (are you referring to the engine ECU?) failed at the exact same time that all four fuel injectors were clogged. I also would challenge that story.
     
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  4. qbee42

    qbee42 My other car is a boat

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    Maybe the dirty fuel clogged up all of the logic gates. :rolleyes:

    Tom
     
  5. marolusmaximus

    marolusmaximus New Member

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    Logic gates of the dealership or the Prius? :D

     
  6. SW03ES

    SW03ES Senior Member

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    Absolutely not...
     
  7. marolusmaximus

    marolusmaximus New Member

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    DTC's are: P3190, P0A0F-204


     
  8. Patrick Wong

    Patrick Wong DIY Enthusiast

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    DTC P3190 is produced by the engine ECU and tells you the engine has low power.
    DTC P0A0F is produced by the hybrid vehicle ECU and tells you the engine failed to start. The engine ECU and the fuel injection system are the suspects.

    Is your car back in service now?
     
  9. marolusmaximus

    marolusmaximus New Member

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    Yes, I got it out of the shop last night.
     
  10. Patrick Wong

    Patrick Wong DIY Enthusiast

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    So, did you have to pay $2K - or were you able to convince the service dept manager that you should not have to pay for the fuel injectors being replaced needlessly?
     
  11. SW03ES

    SW03ES Senior Member

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    God I hope you didn't pay...
     
  12. snead_c

    snead_c Jam Ma's Car

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    I agree !!!!!
    You should NOT have to pay for the incompetence/sloppy workmanship of a Toyota repair shop. :mad:
     
  13. marolusmaximus

    marolusmaximus New Member

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    Had to pay. Service Manager acted like an old car salesman.:mad:

     
  14. Bob64

    Bob64 Sapphire of the Blue Sky

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    I suggest you bring it up with toyota corporate.
     
  15. Patrick Wong

    Patrick Wong DIY Enthusiast

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    I agree, I think that you have a reasonable basis to complain, on two counts:

    1) the fuel injectors likely did not need to be replaced, given that the engine ECU was replaced at the same time
    2) $2K is an exorbitant price, considering MSRP of each injector is $163 and it probably takes 3 labor hours for the job.
    Champion ToyotaWorld
     
  16. qbee42

    qbee42 My other car is a boat

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    Not to beat a dead horse, but you really shouldn't be paying for this. Take it to corporate.

    Tom
     
  17. bedrock8x

    bedrock8x Senior Member

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    I didn't do anything, I cannot argue over the phone nor I want to go to Tuscon to talk to the dealer. I just eat the loses and have the car back for my daughter. I did check the BBB web site in Tuscon about this dealer and found several complains about them. There are two Toyota dealers in Tuscon, if you check the BBB and you can find out who they are.

     
  18. snead_c

    snead_c Jam Ma's Car

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    Thanks Patrick. I also agree :confused: :( :mad:
     
  19. joeyd08

    joeyd08 New Member

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    You can argue via email! Not my business but I hate seeing you screwed by some jerks in a shop that don't want to admit their mistake. This is a cover up by a maint dept who doesn't want to get in trouble. Did you speak to the manager of the dealership? Start there and warn of the complaint and they might move. Many don't want complaints filed w/corporate offices and will bend. You have the smoking gun as obviously the computer failing is not just a coincidence ....it's the reason!
     
  20. Qlara

    Qlara New Member

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    This is worst than the highway robbery....$2k for this dubious fix?!
    Who knew you may actually fueled with murky gas with sands in it, but that's what the fuel filter's for....FILTER the crap out. I'm surprised they asked you to replace the injectors but not the fuel filter also? (in worst case, the whole fuel tank first?)

    It sounds like this dealer(stealer) is trying to profit your car's problem in both ways: from Toyota factory warranty (ECU replacement) and you (unnecessary Injectors replacement).

    Definitely need to bring this case to Toyota Corp, asking for a seperate investigation.
     
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