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Prius to be first Toyota car enabled with Safety Connect service?

Discussion in 'Prius, Hybrid, EV and Alt-Fuel News' started by Danny, Jan 7, 2009.

  1. Danny

    Danny Admin/Founder
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    Remember this screen capture we grabbed a few weeks ago with a Blue Man reaching up to hit a SOS button?

    [​IMG]

    Well, it looks like we now know what that button is for, and that it will be coming to the US-based Prius. All indications point to the 2010 Toyota Prius being the first Toyota vehicle equipped with their new Safety Connect, OnStar-like service. I doubt that the seemingly Lexus specific features will be enabled on the Prius - they will probably use those features as a carrot to get you in the Lexus Prius HS 250h.

    (Thanks to Tideland Prius for pointing out this new feature)

    Here is the press release from Toyota:

    PRESS RELEASE

    Toyota Motor Sales, U.S.A., Announces Dual-Brand Telematics Programs:
    Lexus EnformTM and Safety ConnectTM Available in 2009

    LAS VEGAS (January 7, 2009) – Toyota Motor Sales (TMS), USA, Inc. today announced that it will launch its proprietary telematics systems in the year to come. The all-new systems will be available on select models with customized versions for both Lexus and Toyota brands.

    "We are proud to introduce these services and advance our relationships with our customers by providing them the features they need to feel safer and more secure while on the road," said Jon Bucci, TMS vice president, Advanced Technology Department. "Our primary focus while developing our services was on three key traits: choice, convenience and control. We feel that our new telematics offerings deliver on these attributes, hitting the mark for what our customers have shown us they will be looking for in their next vehicle purchase."

    The Toyota brand will introduce Safety Connect on select Toyota models, helping to bring its drivers an added peace of mind. Lexus will introduce Lexus Enform with Safety Connect, a service built on the foundation of valuable safety and security services with the added layer of more convenience-oriented features and specialized advanced technologies.

    New Offerings Built on a Solid Heritage of Quality
    With characteristic Toyota vision, sights have been set on bringing Toyota's proprietary telematics products to the U.S. for many years.

    "Prior to entering the U.S. market full force, Toyota practiced a deliberate approach to product development based on our experience in Japan, in-depth research and relentless product testing in order to both deliver to customers' expectations and produce systems befitting the Toyota name," said Bucci. "Safety Connect and Lexus Enform are the results of several years of due diligence and dedicated teams working in
    partnership with our highly experienced providers."

    Safety Connect: A Secure Foundation
    Available on both Lexus and Toyota brands, Safety Connect is the cornerstone of Toyota's new telematics offerings and will provide fundamental services to help extend confidence to drivers on the road.

    "While a portion of the industry appears to be migrating to reliance upon wireless handheld devices to deliver in-vehicle safety, we've followed our engineering insights and Toyota's G-Book and G-Link roots in Japan," said Bucci. "Based on our experience and research, our core safety and security technology is embedded in the vehicle to help ensure reliability and responsiveness."

    As the foundation of Toyota's telematics systems and available on select vehicles,
    Safety Connect will include the following four safety and security facets:

    1)Automatic Collision Notification (ACN)
    Safety Connect's ACN will help drivers receive the necessary response from emergency teams. In the event of either an airbag deployment or a severe rear-end collision; the response center will be automatically notified via embedded cellular technology and GPS. Once the response center agent receives the vehicle ID and the vehicle's location, the agent can speak with the driver to ascertain the level of emergency. If the driver is unable to communicate, the agent automatically treats the call as an emergency. The response center agent then uses the vehicle's GPS location to determine the nearest Public Safety Answering Point (PSAP) available to provide emergency support and will offer to stay on the line until emergency assistance arrives.

    2)Stolen Vehicle Location (SVL)
    Safety Connect subscribers will be able to rely on an extra level of security in the event that their vehicle is stolen. If this should happen, Safety Connect will assist in tracking the location of the stolen vehicle using the vehicle's GPS. Once a police report has been filed and the owner contacts the Safety Connect call center to report the theft, call center agents will assist local authorities to help recover the vehicle-keeping the owner apprised of the progress.

    3)Emergency Assistance Button (SOS)
    All Safety Connect–enabled vehicles will come equipped with an SOS button, with the call center's 24-hour emergency assistance only a press away. When an emergency situation develops, subscribed customers will be able to quickly reach the Safety Connect response center to communicate their emergency. Again using embedded cellular and GPS technology, the agent will assess the situation and dispatch the necessary assistance based on the type of emergency.

    4)Roadside Assistance
    When a driver encounters problems on the road, the Safety Connect response center will be available for roadside assistance 24 hours a day via the SOS button. Call center agents will help drivers receive aid for a wide range of needs, such as towing, jump start, flat tire, fuel delivery, etc. With this service, drivers will not need to rely on additional membership organizations for roadside coverage to help them get back on the road.

    All Safety Connect calls will be sent directly to Toyota's dedicated, specialized telematics response center operated by ATX Group, a leading provider of global automotive telematics services for over a decade. Drivers can rest even easier with the added level of confidence that comes with having this service as the backbone of Safety Connect's security offerings.

    Lexus Enform: Pinnacle of Convenience (Lexus only)
    Lexus Enform takes Toyota's telematics services to a new level of care with a diverse assortment of offerings ranging from information and convenience capabilities to up-to-the-minute weather reports.
    "We specifically steered away from a one-size-fits-all approach," explained Bucci, "recognizing that we have two distinct markets for telematics products and services and catering our offerings to each of our valued customer sets."

    The cornerstones of Lexus Enform are two convenience-based services: Destination Assist and eDestination. With these features, Lexus vehicles can become a virtual information tool-giving drivers the ability to send and receive the data they choose and need along the way. Both services also rest on the solid foundation of Toyota's dedicated ATX call center.

    1)Destination Assist
    Live-operator assistance with finding destinations will be just the press of a button away with Destination Assist. While either parked or driving, the driver will be able to easily connect to an operator to ask for help finding local points of interest from dining to gas stations, dry cleaners to museums. As an added bonus to Lexus drivers, Zagat's best-in-breed restaurant content will also be available via Destination Assist.
    Destination Assist operators will steer drivers to the nearest or preferred destination, giving them either the specific business or address requested or nearby choices if, for example, the call is for a specific type of cuisine but the driver does not know the exact restaurant they would like to visit. Once the driver tells the operator their choice, the destination is sent wirelessly to the vehicle's navigation system.

    2)eDestination
    An expedient self-service feature of Lexus Enform is eDestination, which will allow the user to go online, via the Lexus owners' Web site, to select and organize destinations of their choice and then send them wirelessly to their vehicle. From any computer, Lexus Enform-subscribed owners will be able to simply log in to their account and search for destinations by one of three options, point of interest (POI) name, category, or address, in Lexus' POI database-the same nationwide database in the vehicle's navigation system. By entering either a city and state or a Zip code with their search option, they will receive a numbered list of relevant choices all called out on a map screen. The user can then simply select the destination of their choice and send it to a folder-creating a new one or inserting it into one they have already built. When finished making selections and creating folders, the user simply selects "save to vehicle" and their personalized destinations will be available to load into the vehicle's navigation system upon the next start up. Going hand in hand with the quality our drivers have come to expect and rely upon in Lexus vehicles, Lexus Enform drivers will also have easy online access to Zagat-rated restaurants nationwide via eDestination.

    eDestination will enable users to build their library of destinations in up to 20 customized folders with up to 10 destinations per folder. This will enable Lexus Enform subscribers to select and send an unprecedented total of 200 personalized destinations to their vehicle. The folder cache will always be present online for users to save or update as they see fit. For example, folders with the addresses of friends, family, or favorite local restaurants can be saved and maintained while new folders can be created for specific occasions-a vacation ("Road Trip to Boston") or business meetings ("LA Biz Travel")-and updated to meet current plans. Wherever Lexus drivers need to go, they will be able to plan trips easily and in advance, and even update from the road, with eDestination.

    Flexible Voice Interface
    Because Lexus Enform is a navigation-based system, vehicles equipped with navi will automatically include one of Lexus Enform's most functional-and sure to be favorite-systems, the updated voice recognition system currently only available on the MY10 Lexus RX vehicles. This new casual-speech voice recognition system, called voice command, features VoiceBox Technology's award-winning, patented Conversational Voice Search, and allows drivers to speak more flexible, conversational commands for easier access and control.

    Voice command software enhances standard voice recognition and functions as a supplementary layer "on top" of the existing voice recognition system, an application not seen before in the automotive world. Without voice command, users must speak commands in a specific order, e.g., "Phone > Dial by Name > Dial Bob." Now this same task can be completed simply by saying, "Call Bob at home." The voice command system also works to control many functions of the audio system, heating and air conditioning, and the navigation system. Commands such as, "Make it cooler," "Let's find XM channel 46," "I want a Japanese restaurant," and "Where's the nearest gas station along my route?" make tasks easier to accomplish, in fewer steps, with more flexible speech, and allow the driver to focus more on the road ahead.

    Mobile Audio Casts with Lexus Insider
    One thing we know about Lexus drivers is that they appreciate up-to-the-minute information about the world around them. With Lexus Insider, a complimentary service on all Lexus Enform navigation-equipped vehicles, customers will be able to listen to audio broadcasts in their vehicles with the push of a button. A first in the industry, brief
    "hot topic" audio programmes, hand selected for our customers, will be sent regularly to vehicles and made available to drivers to enjoy whenever they see fit. Customers who would prefer not to receive Lexus Insider broadcasts will be able to easily opt out of the service. Those customers who do elect to receive them will be able to select whether or not to receive automatic notifications when news is available.

    Topics will include vehicle technology insights, with tips on their specific model of Lexus vehicle and its capabilities; updates on Lexus-exclusive regional events; and selections from Lexus magazine lifestyle articles. Additionally, customers will also receive Insider insights into exclusive destinations appealing to Lexus drivers. Lexus drivers alone will benefit from the added convenience of having these broadcast transmissions also include the destination's information provided as a downloadable POI, enabling them to easily save the spot to their navigation.

    Because broadcast data transmission to automobiles is necessarily complicated by the unpredictable nature of when, and for how long, vehicles will be powered on, Lexus Insider makes use of innovative technology to optimize delivery. Thus equipped, Lexus Enform vehicles can successfully receive audio casts in spite of disruptions to transmissions-helping to ensure that listeners receive Lexus Insider stories seamlessly and without complications.

    XM – Beyond Radio
    Lexus Enform vehicles will be factory ready for subscriptions to a variety of innovative XM services. Standard equipment on Lexus vehicles will include available XM satellite radio programming and its available "Best of SIRIUS" content. Additionally, Lexus Enform vehicles will also feature XM NavTraffic® and XM NavWeatherTM services. These XM services will offer three-month trials, after which subscriptions will be required. XM NavTraffic informs the driver of current traffic conditions with real-time traffic displays. When traffic problems are detected, in order to avoid them the navigation system alerts the driver so that the route can be adjusted. XM NavWeather will provide near real-time weather conditions as well as spoken and nav-screen forecasts, both based on official National Weather Service data. Lexus Enform will also provide the platform for XM® Sports and Stocks, a service included with audio programming, which provides in-car personalized updates on customer-selected sports and stocks so drivers can stay connected to their favorite teams and investment data while on the road. Additionally, Lexus Enform's advanced voice command system will be equipped to operate many functions of all XM services, adding a new level of flexibility.

    Availability
    Safety Connect and Lexus Enform will be delivered on select models beginning in late summer 2009 as embedded, factory-installed hardware that can be activated upon subscription at dealerships. An included one-year trial subscription will be offered for new vehicle purchases. More details on product roll-out will be announced closer to launch.
     
  2. efusco

    efusco Moderator Emeritus
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    So is this basically On-Star for Toyota/Lexus? Are there significant differences b/w what's presented here and On-star?
     
  3. Bill Merchant

    Bill Merchant absit invidia

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    Too bad the eDestination feature won't be available on the Prius. One of the main complaints about the Prius nav is inaccurate or missing map data. I wonder if the Lexus will be able to download more current map data, as well as specific routing.
     
  4. Danny

    Danny Admin/Founder
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    From what I understand, the main difference is that the Safety Connect service will not provide turn-by-turn directions like OnStar. I believe that's the main difference.
     
  5. David Beale

    David Beale Senior Member

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    This is a negative in my view. I -DON'T- want big brother watching!
     
  6. Tech_Guy

    Tech_Guy Class Clown

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    Any clue as to how much the monthly service fee is for this new, fantastic, multi-function, state of the art, got-to-have service???

    Keith
     
  7. DaveinOlyWA

    DaveinOlyWA 3rd Time was Solariffic!!

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    LOL!! like they "need" your permission...they been doing it for years and they are getting nosier by the day
     
  8. Tech_Guy

    Tech_Guy Class Clown

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    Now that I think about it, the only new thing that I really need in my car is a function that will calmly tell me over the radio speaker is how to get to the very last gas station just before I run out of gas (and how much it will cost me to fill-up at that gas station).

    Keith
     
  9. efusco

    efusco Moderator Emeritus
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    I'm also not interested in a service for which I have to pay a monthly fee where the chances of needing it are miniscule. 999/1000 I or someone else nearby will have a cell phone with coverage.

    I've never thought On-star was a good idea...even with the turn by turn.
     
  10. direstraits71

    direstraits71 Member

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    I 100% agree. I already pay monthly for cell phone service which is the same coverage area they are offering.

    No more monthly payments!
     
  11. DaveinOlyWA

    DaveinOlyWA 3rd Time was Solariffic!!

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    Well OnStar is good for the "once in a lifetime" situation... guess if it was my life, i be happy to have it. but then again, i have always been a risk taker AND a tightwad, so i really dont have a need for it either
     
  12. Tideland Prius

    Tideland Prius Moderator of the North
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    The good thing about Onstar is airbag deployment notification. It works best if no one is conscious to make a phone call or by some strange coincident, your battery died.
     
  13. DaveinOlyWA

    DaveinOlyWA 3rd Time was Solariffic!!

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    with my luck, i would have an accident somewheres in the North Cascades, a land where no cellphone signal has gone before, all attempts to contact me would be useless
     
  14. DeadPhish

    DeadPhish Senior Member

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    Yes if you have a cell phone they know your every move and if they want every word you speak when it's near you.

    In addition your car already has a black box in it that records every electronic input from your actions...

    "But officer, both the steering and the brakes failed all at once that's why I ran off the road. No I was not asleep."
    "OK sir let's just let the insurance company decide that when they plug into your computer."
     
  15. qbee42

    qbee42 My other car is a boat

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    If On-star were completely free (as if anything really is) I would take it, but I wouldn't spend any of my money paying a monthly fee. As Evan says, the odds of needing it are just too small. I would get a better safety return buying new climbing or sailing gear.

    Tom
     
  16. David Beale

    David Beale Senior Member

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    The whole "On-Star" concept is rife with problems.

    1. In a "serious" accident, the battery -may- be destroyed. No "On-Star".
    2. In spite of what the cell service providers say, cell coverage is NOT full. E.G. Highway 16 and 5 in B.C. from Jasper Park boundry to Barriere - NO COVERAGE.
    3. False warnings. Motorweek were testing a Yukon. During the slalom testing the "On-Star" piped up with a concerned operator. "Sir, I see you have suffered a roll-over, do you need any help?" Like the "On-Star" antenna would actually survive a rollover!
    4. Abuse. Even when not "enabled" (monthly charges refused"), "On-Star" still works.
    a) The FBI decided to use a not generally known function, wherein they can monitor all conversations in the car -without- the occupants knowing, in a "mob car". The car in question got into a serious accident south of Miami, and because the FBI had the "On-Star" tied up, the occupants couldn't call for help. They sued (and won).
    b) An irresponsible person was driving a company Suburban in rural Alberta, in the middle of "nowhere", in a hurry to get "somewhere", and exceeded 160 km/hr. The "On-Star" piped up with an operator, "Sir, you have exceeded the safe operating speed and your warranty will be voided".

    No thanks! I'll rely on my own resources! If I don't want to be monitored I -can- turn off my cellphone. The on-board crash data recorder only records the last 20 sec. or so of data. -I- have control of these things. Not so with GMs "On-Star". If you disconnect it, you loose the warranty (according to GM).
     
  17. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    Two weeks ago I was sitting at my desk daydream - er - diligently working when my wife called. There was an accident and traffic was backed up. I hopped on GoogleMaps and routed her another way.
     
  18. Vincent

    Vincent Don't Wait Until Tomorrow

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    I see from the latest option list the Safety Connect is a delayed introduction feature.

    Will the capability/hardware be installed on all 2010 Prius with the Safety Connect service being available later, or is the delayed introduction for the Safety Connect capability/hardware?
     
  19. edmcohen

    edmcohen Member

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    How do they propose to catch up with OnStar, with such a slow rollout? It suggests that the monthly charges for the small number of Lexus owners concered will stay high for long time!
     
  20. Jinseng

    Jinseng Junior Member

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    Does anyone know if the Automatic Collision Notification (and maybe truly emergency SOS calls) will continue to work if you don't pay for the service? If they do, great; I'd see it as a Value Add (though still not convinced it's worth the price). If not, I'll be really upset that the V with ATP I "Ordered" two weeks ago (and may not arrive for another 3 months) will cost an extra $680 (USB + SC).

    And what's with the price? $450 seems steep to me for what seems like a cell phone, some wiring and a little software. Then again, if I think of it as $310 for SC + $140 for the first year of "Free" service I guess it's a little more understandable. :cool:

    -Alex