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Purchased a 07 HyCam

Discussion in 'Fred's House of Pancakes' started by hycamguy07, Mar 29, 2007.

  1. hycamguy07

    hycamguy07 New Member

    Joined:
    Feb 18, 2006
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    Location:
    Central Florida
    Vehicle:
    2007 Prius
    3/28/07 HyCam (UPDATE)

    The dealership called the car is fixed leather installed.. :)





    Wife drove down to pick it up at 11a on 3/29/07. She pulled out of the parking slot and turned on the A/C & *POOF* smoke started pouring out of the dash & then the rear deck/trunk area.!!!!! :blink: :huh: :mellow: :unsure:

    My poor wife just started to cry, the General Manager came out & consolled her and told her not to worry the dealership will buy the car back and replace it with a fully loaded HyCam at no extra cost to us for having to deal with this & how sorry he was for her having to go through this expirence...

    She called me and said the GM said they would have to send the old car back to Toyota and be dismantled to find the problem ... :unsure:

    They said the loaded HyCam would arrive in 5 days identical color to what we purchased but fully loaded.. :)

    I have to say, Thats customer service and I will send them business as it comes....! ;) B)
     
    #1 hycamguy07, Mar 29, 2007
  2. SSimon

    SSimon Active Member

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    Woo Hoooooo! What a nice feeling that must be. It seems they're a little late with the gesture but better now than never. Good luck with the new one.
     
    #2 SSimon, Mar 29, 2007
  3. daniel

    daniel Cat Lovers Against the Bomb

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    Congrats on a successful resolution of a difficult ordeal, and on the dealer's doing the right thing in the end.
     
    #3 daniel, Mar 29, 2007
  4. burritos

    burritos Senior Member

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    <div class='quotetop'>QUOTE(hycamguy07 @ Mar 29 2007, 06:26 PM) [snapback]414534[/snapback]</div>
    On the next car, plant a severed finger in the glove compartment and see what they'll do.
     
    #4 burritos, Mar 29, 2007
  5. F8L

    F8L Protecting Habitat & AG Lands

    Joined:
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    Vehicle:
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    Wow! That's pretty incredible customer service!
     
    #5 F8L, Mar 29, 2007
  6. JimN

    JimN Let the games begin!

    Joined:
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    Location:
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    Vehicle:
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    I'm sorry to hear that they couldn't fix the problem but verry happy to hear they are replacing the car without filing a claim. This is the textbook example of customer service that every dealer and manufacturer should follow.
     
    #6 JimN, Mar 29, 2007
  7. TJandGENESIS

    TJandGENESIS Are We Having Fun Yet?

    Joined:
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    Good to hear.
     
    #7 TJandGENESIS, Mar 29, 2007
  8. Wildkow

    Wildkow New Member

    Joined:
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    <div class='quotetop'>QUOTE(hycamguy07 @ Mar 29 2007, 04:26 PM) [snapback]414534[/snapback]</div>
    SweeeeeeeT!
     
    #8 Wildkow, Mar 30, 2007
  9. galaxee

    galaxee mostly benevolent

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    good deal! took em long enough to get their act together but now you get a fully loaded one! :D
     
    #9 galaxee, Mar 30, 2007
  10. MegansPrius

    MegansPrius GoogleMeister, AKA bongokitty

    Joined:
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    Location:
    Chicago, IL
    Vehicle:
    2007 Prius
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    II
    That's great news! Congrats! Bout dang time.

    (BTW, were the mechanics working on the first car the guys in your avatar? :) )
     
    #10 MegansPrius, Mar 30, 2007
  11. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

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    wow. Now that's putting the customer first. I'm not talking just about monetary value and getting a loaded car but just the fact that they were willing to work with you to make sure the problem is solved and the case is closed.
     
    #11 Tideland Prius, Mar 30, 2007
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