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Rt 22 Toyota/Who should I send COMPLAINT letter?

Discussion in 'Gen 2 Prius Main Forum' started by radtech, Oct 22, 2005.

  1. radtech

    radtech New Member

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    I have had a TERRIBLE experience with this GREEDY, UNPROFFESSIONAL,and DISHONEST dealer. I figure I should send a letter to the owner of the dealership as well as Toyota Corporate. After being lied to again and again, I cancelled my order and requested a refund. I'll be using another dealer. Thanks!!
     
    #1 radtech, Oct 22, 2005
  2. Paradox

    Paradox Prius Enthusiast / Moderator
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    I can tell you from experience that sending a letter to Toyota Corporate will get you no satisfaction, in fact it will only furhter enrage you. I sent them a polite letter a few weeks ago concerning my lieing dealership and my 06' order I have had in since July and all you get is a pre-written excuse that really doesn't deal with the concerns you contacted them about. I really want this car so I'm just hanging in there but if you don't care either way be glad you got your money back and just forget Toyota...
     
    #2 Paradox, Oct 22, 2005
  3. heliotropehead

    heliotropehead New Member

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    Yikes! Don't forget Toyota... find another Toyota dealership. I have found two that I like and use for oil changes, etc. These two have problems just like the rest but I feel comfortable with their know-how regardless. It's a great car and you should not let one bad experience turn you off to it. I'd write the letter to corporate. Whether it gets you somewhere or not, they need to know about your experience. Good luck in finding a better dealership. They're out there.

    :)
     
    #3 heliotropehead, Oct 22, 2005
  4. mark_hamrick

    mark_hamrick New Member

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    I agree with heliotropehead...There are many honest dealerships out there. I have a great relationship with my dealer here in Denver (Elway Toyota/Scion). Don't let this one dealer keep you from the Prius experience!
     
    #4 mark_hamrick, Oct 22, 2005
  5. Jonnycat26

    Jonnycat26 New Member

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    Are you talking about Crystal Automall in NJ?
     
    #5 Jonnycat26, Oct 22, 2005
  6. radtech

    radtech New Member

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    No,this was RT 22 TOYOTA in Hillside,NJ
     
    #6 radtech, Oct 22, 2005
  7. djasonw

    djasonw Active Member

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    I once stopped there with my friend. No one hardly spoke any English there. Worst f**king dealer on the East Coast for sure. I have no idea why you would have even gave them a deposit. I bought my Prius from a dealer in Scranton PA. It was a wonderful experience. I live on Long Island and have it serviced at Westbury Toyota. Find another dealer.
     
    #7 djasonw, Oct 22, 2005
  8. Jonnycat26

    Jonnycat26 New Member

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    I don't know... DCH on Route 1 in New Brunswick can be pretty bad as well. Their service department is, hands down, one of the best around. They're excellent. But their sales staff is awful. When my Prius died for the first time (after owning it for 2 days), I was having some trouble getting a loaner (it was after the service dept. had closed). I saw my sales guy who actually said to me "It's your car now, it's not my problem anymore", and then he walked away.

    Stunning.
     
    #8 Jonnycat26, Oct 22, 2005
  9. LaughingMan

    LaughingMan Active Member

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    Wow... that's incredibly unprofessional. If it had problems 2 days after you bought it, it would qualify under most Lemon Laws... do not know about NJ... and the dealer should have explained that to you the day that you picked up the car...
     
    #9 LaughingMan, Oct 22, 2005
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