Sales people are dumb

Discussion in 'Gen 2 Prius Main Forum' started by R-P, Jan 31, 2014.

  1. R-P

    R-P Active Member

    Joined:
    Dec 6, 2011
    766
    261
    0
    Location:
    Netherlands
    Vehicle:
    2009 Prius
    Model:
    II
    So I was at the dealer for a free wintercheck. Result: everything is fine apart from the front discs and pads that need replacing (154000km, just shy of 100k miles). They quoted 866euro (>1000$) so I ordered the parts online for about 100$ and have something to do this weekend.

    So I got talking with a salesperson as I really love the dial in the Auris station hybrid that shows regen, eco and gas-guzzling in one analogue dial. Something I really miss in the Prius (especially the point where regen is at maximum and more braking results in added friction braking).

    The end of the story was that he claimed the amount of regeneration had nothing to do with the brakepads: the brakepads are ALWAYS used and there is no use for such a dial as it isn't like you can brake through regeneration alone.
    I tried agreeing with him that there is probably always some tiny bit of friction braking, but if you are careful you can do the majority of braking through regeneration, but he wouldn't hear of it.

    I gave up and walked away.

    (EDIT: I've posted three pics of said dial, but they don't show up for me, maybe they do for you? Link)
     
  2. tumbleweed

    tumbleweed Senior Member

    Joined:
    Oct 3, 2005
    4,067
    686
    0
    Location:
    Eastern Oregon
    Vehicle:
    2010 Prius
    Model:
    V
    Salespeople are pretty much the same worldwide. They frequently don't know very much about the products they sell but they sometimes convince themselves that they do. Of course if they are too obnoxious, as you describe, their customers will usually walk away. What the good ones are experts at though, is getting into you wallet. :)
     
    Merkey likes this.
  3. Patrick Wong

    Patrick Wong DIY Enthusiast

    Joined:
    Mar 8, 2008
    18,181
    6,285
    0
    Location:
    Green Valley, AZ
    Vehicle:
    2015 Prius
    Model:
    Two
    Thanks for providing the link. The Highlander Hybrid has a similar gauge which is called a power meter, calibrated up to 200 kW. At full throttle, the meter needle will be pointing up at the 200 kW level. The meter also has a small section below 0, where the needle will travel down to under regen conditions.

    The meter is located at the dashboard spot which normally would be used for a tachometer, in a regular Highlander.
     
  4. The Electric Me

    The Electric Me Go Speed Go!

    Joined:
    May 22, 2009
    9,083
    5,777
    0
    Location:
    Undisclosed Location
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Probably an unfair title to your thread.

    "Sales" be it automotive or otherwise can be a challenging profession and I believe the profession as a whole has it's share of intelligent people.

    That being said, I too marvel sometimes at the lack of information about the very product they are trying to sell that many automotive sales people seem to have, and be allowed to have. I read so many stories of automotive salesman ignorance.

    When I actually decided to buy my Prius I had literally spent years in Prius Chat. So for my salesman, it wasn't about selling me ON Prius, it was literally, simply selling me A Prius. I knew what the machine could do, I had test drove, I was very well informed about the realities of Prius. Having spent so much time at Prius Chat, I did not necessarily expect that my sales person would know as much about Prius as I did.

    Not that I cared, or believed or expected, but my salesman professed to own a Prius. He also professed to of been working as a salesman for years. He did seem pretty comfortable and knowledgeable showing the vehicle and presenting it...although for me as a buyer it was nearly unnecessary. But here is what surprised me. I'm buying in Oregon, a CARB state, that allows for the benefit of the extra 2 years and 50,000 miles to the hybrid battery warranty.

    Now to me? If you own one, and especially if you are selling them in a dealership in Oregon that's a very potentially BIG selling point to be aware of...

    Much like the benefits of less brake wear with regenerative braking. It's a potential selling point "benefit". However, my supposedly Prius owning salesman, at a dealership IN Oregon, told me the warranty on the Hybrid Battery was 8 years and 100,000 miles. When I told HIM that I thought Oregon was a CARB state and therefore as long as I purchased, owned and registered the vehicle in Oregon the warranty was 10 years or 150,000 miles, while smart enough NOT to argue with me, he simply got quiet on the issue. I just let it be, and reconfirmed by calling Toyota after purchase.

    No, despite the numerous stories, and even first hand experience with automotive sales people I have dealt with over the years, I don't think they are all stupid.

    But for whatever reason...high turnover? Entry level qualifications to get the job? I don't really know, it seems many sales people don't take the time to even really be rudimentarily informed about the product they are selling. The seeming fact that so many don't seem to even want to be, surprises me routinely.
     
  5. usnavystgc

    usnavystgc Die Hard DIYer and Ebike enthusiast.

    Joined:
    Jul 29, 2011
    3,159
    978
    0
    Location:
    Tucson, AZ
    Vehicle:
    2005 Prius
    Model:
    Four
    My Camry Hybrid has that gauge as well. I love it.

    Its too bad about that salesman, he apparently has never owned a hybrid.
     
  6. Mike500

    Mike500 Senior Member

    Joined:
    Mar 1, 2012
    2,593
    758
    0
    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    Some customers are dumber.
     
  7. pmike

    pmike Member

    Joined:
    Feb 29, 2012
    233
    79
    0
    Location:
    Central Florida
    Vehicle:
    2013 Prius
    Model:
    Two
    When I was shopping for my first Prius few weeks ago. The sales guy asked if I knew much about the Prius. I said no, even thought I have been considering the Prius for over a year and did tons of research and reading. He pointed to the inverter under the hood and said it was the battery. I love how most car sales people know nothing about cars whether they are hybrids or not. They probably couldn't change their own: oil, tire, or battery.
     
  8. MarcSmith

    MarcSmith Active Member

    Joined:
    Jan 13, 2014
    471
    150
    0
    Location:
    Northern VA
    Vehicle:
    Other Hybrid
    Model:
    N/A
    i think part of the problem is that many car sales folks this is not a lifelong career, but just a stopgap measure between jobs. The sales manager who have been in the sales job long enough to move up the ladder, now just manage the sales floor and don't actually worry about selling cars.

    couple that with many different models and trim levels and multiple changes ever year or two, its probably pretty hard to stay up to date on on every single model that they sell and the high turnover rate o the employees...you end up with a dumb staff who's sole desire is to find a car seat for every a$$ that walks through the door.

    once I decided on the prius (granted I only had a week to make the decision) it was just a matter of picking the one i wanted and then beating the salesman up on the price to get it where I wanted it..
     
  9. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    94,745
    42,970
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    i prefer the linear prius meter to the analog in our hycam, but anything is better than nothing. i also use it to stay in ev when needed.
     
  10. IanIanIanIan

    IanIanIanIan Member

    Joined:
    Sep 20, 2013
    152
    56
    0
    Location:
    Royal County of Berkshire, UK.
    Vehicle:
    2013 Prius Plug-in
    Sales people I have known strongly believe that they can sell anything. The product is not important, their ability is; and that is how they sold themselves into the job.
     
    cyberpriusII likes this.
  11. Mike500

    Mike500 Senior Member

    Joined:
    Mar 1, 2012
    2,593
    758
    0
    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    It's a well known sales technique for sales people to lead the potential buyer to believe that he or she is smarter and be led to believe that they are in control and making the decisions.

    When they can't answer a technical question, they are DUMB. The dumber sales person will be stupider to answer the question WRONG and doesn't admit that he or she doesn't know and will find out.

    If they were technicians or specialist, they wouldn't be sale persons.

    They would be making more, elsewhere.
     
  12. The Electric Me

    The Electric Me Go Speed Go!

    Joined:
    May 22, 2009
    9,083
    5,777
    0
    Location:
    Undisclosed Location
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    [
    Well at least in my most recent case, I don't feel I was the victim of any covertly applied sales technique where the salesman was "playing dumb" in an effort to make me feel smarter.

    And since I'm the one eventually writing the check and signing the contract....I am in control and making the decisions.

    That being said, in general even with salesmen I haven't liked, I wouldn't call them "dumb". At worst uninformed in regards to some details about the product they are selling.

    I think it might be a technological and cultural learning curve. 15-20 years ago, A car salesman could fake a lot of knowledge about a vehicle and be pretty sure the customer probably didn't know any more or less than the salesman himself.

    With the internet and the gross amount of information available about any vehicle one might want to purchase, Salesmen can no longer make that assumption. A lot of Prius customers ARE going to walk onto a Toyota lot knowing how the regenerative brakes work, how HSD operates, and about the Hybrid Battery Warranty.

    I don't really care, because today when I purchase a vehicle I think it's MY responsibility to inform myself. If I could buy a vehicle without a salesman or even a dealership I would. I don't really care if my salesman is giving physics lectures in his spare time, or curling up in a fetal ball after petting the rabbits.

    However, if I was charged with trying to sell vehicles for a living? Even as a temporary job, I'd take the time to make myself informed at least at the rudimentary level with the product I am selling.
     
    Data Daedalus likes this.
  13. salguod

    salguod Member

    Joined:
    Sep 8, 2013
    234
    35
    0
    Location:
    Columbus, OH
    Vehicle:
    2007 Prius
    Model:
    Three
    It seems many car salesmen don't know their product well, but feel that they need to look like they do.

    On the GMC Acadia and Saturn Outlook boards (I traded an Outlook on our Prius), there were many tales of folks being sold an SUV that wouldn't tow what they needed it to and couldn't be modified to do so. These SUVs are rated for towing 5,200 lbs if equipped from the factory with the tow package. There is no dealer installed package and GM won't certify them to tow more than 2,000 without it. Yet many have been told by their salesman that they need only add the hitch and they're good to go for 5,200 lbs. They discover the truth after buying their $40K+ truck.
     
  14. RRxing

    RRxing Senior Member

    Joined:
    Jul 7, 2009
    2,319
    1,594
    0
    Location:
    NEPA
    Vehicle:
    2017 Prius
    Model:
    Three Touring

    Due diligence is your friend...
     
    Data Daedalus likes this.
  15. salguod

    salguod Member

    Joined:
    Sep 8, 2013
    234
    35
    0
    Location:
    Columbus, OH
    Vehicle:
    2007 Prius
    Model:
    Three
    Yep, but it certainly isn't unreasonable to think that you can trust the dealer personnel to know their vehicles. I bought my Outlook specifically for towing and was glad I had researched it before I bought so I knew what to look for.
     
Loading...