Transmission oil change: 3 qts of ATF WS and $84...

My question is why did the only charge me for 3 quarts, at $12 each, if the system takes 4? Is it normal to have that much left? Took them 90 minutes to perform that and an oil change.

Currently at 42,000 miles.

Thanks!

 

So, out of curiosity, what happens if they used 3 quarts? Is the transmission under the 60 or the 96 month warranty period? Or would it depend on the type of DTC logged?

I'm not that worried, I doubt they would be that dumb. Even the service sales people seemed fairly knowledgeable and this is the only dealer that hasn't tried to sell me anything crazy yet. They've replaced the 12V battery for ~140, $84 for the transaxle oil change, $15 for oil and filter change labor (my oil) and immediately knew about both recalls. He wanted to take my floormats by backed off after I told him they were aftermarket. Only thing they have done to annoy me is changed my tire pressure to 32, which was promptly corrected.

 

I assume it involves sticking a finger in the fill plug shown here.

http://priuschat.com/forums/gen-ii-...24-changing-transaxle-oil-20.html#post1255878

What tools do I need to get access to that fill plug and open it? would I need to lift the car? My understanding is that it is not terribly easy to do.

 

The service representative replied by email that the 07 prius takes 3.2 quarts of ATF WS fluid.
Is he right, and if not do you have/ is there an official Toyota service manual/ document I can attach in an email to him?

 

So then, this guy was giving me a "stock number" and the only person who would know at any repair shop would be the actual technician who replaced it.

Not currently at a location to do DIY jobs, I'm starting to regret even doing this service.

 

Fluid capacity (drain and refill),
L (qt., Imp.qt.):
3.6 (3.8, 3.2)

http://priuschat.com/forums/gen-ii-prius-main-forum/60662-2007-owners-manual-pdfs.html

Is this guy quoting me imperial quarts? :Cry::mad2:

I see you're quoting the 05 service manual.

 

Yes, yes I didn't update my post above until now because I was busy attaching .pdf files to the dealer.

I called him and he says the tech used 3.2 qts, that 3.2 qts fill it up at proper levels, that he asked the technician there and then and that technicians don't speak with customers.

I called Toyota Customer experience and they maintain that their technical information does not specify a range of fluid that can be left, before the newer fluid is added. It's up to the tech's discretion/dipstick. So 0.6 qts means nothing to them.

I got a case number 1102100753 in case my transaxle fails. My guess is that I'll replace the fluid in another 40000 miles to be certain. At this stage I think that the tech rushed the drain and only allowed for 3.2 quarts to be drained. That would leave 15% of the old fluid and contaminants in the transmission. I have done everything in my power to attend to this issue and have the dealer's and toyota's answer in writing.

I'm actually a scientist and understand the concept of washing contaminants only too well. If I told my supervisor that I could only wash 85% of the contaminants off she would fire me.