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UK HV Battery Warranty REDUCED to 5 Years for 2014 model year

Discussion in 'Gen 3 Prius Main Forum' started by GrumpyCabbie, Jun 23, 2014.

  1. GrumpyCabbie

    GrumpyCabbie Senior Member

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    There has been much discussion about the gen3 Prius not being quite as engineered as the gen2 and that a number of European gen3 owners have had premature HV battery failure. This has previously been discussed and any owner who dared to suggest that they had either a failed or failing HV battery was hung up to dry - myself included. A certain Greek taxi driver was hammered on here when he had his HV battery fail at 90,000 miles and despite showing pictures of the warning lights, people just didn't believe him. Saying that, some considered the possibility that the HV batteries offered here in Europe were more likely grade B stock, with grade A stock being sold in the US where a higher warranty of 10 years/150,000 miles is offered in many Prius selling States.

    I've always had a gut feeling that Toyota UK knew something about the gen3 not being as hardy as the gen2 when they saw fit to only offer a 5 year/60,000 miles hybrid and HV battery warranty. Why reduce it from the 8 years/100,000 miles offered on the earlier gen2?

    Then we had the recall shenanigans of early 2010 and the warranty was increased to 5 years/100,000 miles on the car and 8 years/100,000 miles on the HV battery.

    This has now been reduced to 5 years/100,000 miles for all items including the HV battery for 2014 model year hybrids, including the Prius.

    Toyota Warranty | Toyota UK

    Why?

    Why reduce a warranty unless they know something we don't? You can pay an annual insurance of £39/$66 to extend the HV battery warranty every year upto 10 years inclusive. But why make it so complex? Why not just offer a warranty of 8 years/100,000 miles like they did on the gen2 and they do in the US (though you get 10 years)? It's just overly complex and being cynical, I smell a rat. To extend the warranty past 5 years it will cost you £39 x 5 years = £195. Hardly a fortune to include in the cost of a car and give peace of mind to all owners. Why make it a condition that people have to go out of their way, pay extra, and then get what other countries get as standard.

    Are they having too many warranty claims or failures? Do European Prii actually have a grade B battery that works and will work but just isn't quite up to the same quality and longevity as grade A stock sold in other markets?

    You may also have noticed that the warranty for hybrid components has been reduced from 8 years on the gen2 to 5 years on the gen3. Again, why? Too many inverters failing or likely to fail even with the latest recall?

    It just seems a backwards step to reduce warranty limits for a small saving on the cost of the car. Or do Toyota have no long term faith in the gen3 Prius? Is it going to be a potential money pit once it starts to age and Toyota UK are preparing for this?

    Any serious suggestions or comments?
     
  2. Tideland Prius

    Tideland Prius Moderator of the North
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    That does seem odd. I was going for the cost reduction but really £195 isn't much to include into the price of the car. A reduction of £195 isn't going to increase sales significantly.

    Just be aware that only certain states that follow the California Air Resources Board (CARB) emissions standards have battery warranty extended to 10 years or 160,000 miles. The hybrid warranty remains the same across the U.S. at 8 years and 100,000 miles and the battery warranty is 8 years/100,000 miles for states that do not follow the CARB emission standards.

    In Canada, the hybrid warranty (including the battery) is 8 years/160,000km (100,000 miles).


    The funny thing is that the NiMH battery was the only thing that was carried over from the Gen 2 since it proved to be very reliable. Could it be the software or the pairing with the 1.8 litre engine that's causing greater failures? Or could it be that they swapped out parts with cheaper alternatives to save on cost and like you said, perhaps Europe is the test bed for "Grade B" batteries (that and Europeans tend to be less litigation-happy when something goes wrong.)
     
  3. JC91006

    JC91006 Senior Member

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    Now I know what Toyota does with all the cores they get back from battery purchases/replacements.
     
    wjtracy and GrumpyCabbie like this.
  4. Roland1555

    Roland1555 Senior Member

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    I might be mistaken, but, did the gen 3 battery pack at least evolve somewhat over the gen 2 with there being some improvements with the thermal properties being what I seem to recall?

    Not good to read about the UK warranty period being reduced so drastically. does give one pause.

    Roland
     
  5. GrumpyCabbie

    GrumpyCabbie Senior Member

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    This new warranty applies to ALL UK Toyota hybrid models; the Prius, Prius+ (your Prius V), Prius Plug In and the Auris and Yaris hybrids.

    Nothing unusual there but the Prius+, PIP and Yaris HSD all use the Li-ion batteries. Are they not lasting as well? A lot of Yaris HSD owners are complaining of poor fuel economy with many not obtaining anywhere near that of the much larger Prius! One recent owner of a 2014 Yaris hybrid is complaining of getting tank averages of 37 mpg UK (31 mpg US). Unbelievable if it was just an isolated case.

    The future's hybrid say Honda and Toyota - What Car? (to confirm the Yaris uses the Li-ion)

    So is this change just a homogenisation of the UK hybrid warranty to make it easier to understand OR are Toyota UK suffering an increase of HV Battery failures, possibly of the newer Li-ion batteries, causing them to restrict expensive claims somehow? Rumour has it that Li-ion isn't as hardy a battery type as the older NiMh? Could the increased use of Li-ion be the real cause of this reduced warranty?
     
  6. telmo744

    telmo744 HSD fanatic

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    Yaris HSD has NimH pack, not Li-ion.
    Its fuel economy is similar to 2Gen Prii, but the aerodynamics kill MPG at highway speeds.
    Nevertheless, gets better in urban, giving an interesting average of 518 users:
    Overview: Toyota - Yaris Hybrid - Spritmonitor.de
    (Yaris HSD - 48.6MPG / 58.4MPGUK)
     
  7. GrumpyCabbie

    GrumpyCabbie Senior Member

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    That earlier link I gave suggested the Yaris HSD used li-ion but this link indicates it uses the same battery from the Auris but that it has been reduced by 20%!

    "The nickel-metal-hydride batteries from the Auris have been shrunk by 20 per cent to make them small enough to fit under the rear seats."

    Toyota Yaris Hybrid | Auto Express

    Perhaps they're overloading it and thus reducing longevity and hence the reduced warranty?
     
  8. hieronymous

    hieronymous Member

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    It may be just a coincidence, but the 5 year warranty crops up with Nissan Leaf too. In a letter to Australian Leaf owners dated 01/05/14, Nissan write:

    "...Nissan Australia are pleased to advise you that the Lithium-ion battery in your Nissan LEAF is now warranted against any capacity loss below nine (9) bars as indicated on the vehicles battery level gauge. This is for a period of 60 months or 100,000 kilometers, whichever occurs first.
    This newly expanded limited warranty covers (free of charge) any repairs to return battery capacity to a level of nine remaining bars on the vehicles battery level gauge. If possible, the Lithium-ion battery will be repaired and the original Lithium-ion battery returned to the vehicle. If necessary, it will be replaced with either a new or remanufactured Lithium-ion battery.
    This action has been taken by Nissan Motor Co. Japan to standardize the warranty coverage for this advanced technology in all global markets."


    The Mitsubishi Outlander PHEV available in this part of the world since May also has a 5 year warranty, including its Li-ion battery.

    Toyota is just falling into line...doesn't want to stick its neck out.


    iPad ?
     
    #8 hieronymous, Jun 24, 2014
    Last edited: Jun 24, 2014
  9. David Beale

    David Beale Senior Member

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    One obvious reason the battery may not be lasting as long is it is used more in the GIII. Pearl S shuts the engine off much sooner than Pearl ever did, and runs on electric longer in the city, taking the indicated battery charge level lower.

    There may also be some "problems" creeping into the Panasonic units in the production line. There would, of course, never be an admission of this. They just never learn.

    I think Toyota realized the LiOn battery was not ready for "prime time" yet and stuck with the NiMH unit as the main "traction battery". Even the first PIP used the NiMH, though from what I'm reading in the manuals it appears to use just the LiOn after the first production run.

    Nissan had to act. After the first summer owners were reporting a drop of 20% capacity. I commented "the Leaves are falling" (it WAS fall after all). ;)
     
  10. wjtracy

    wjtracy Senior Member

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    In the US, the issue I see is Gen2 batts starting to fail fairly fast as these cars approach 8-10 yeras old. A recent Comsumer Reports survey showed 2% failure rate on USA Gen2 (probably higher now). but Gen3 in USA very low failure rate yet to speak of. I presume Toyota knows if the Gen3 are following the same trend as the Gen2, if so we will have one helluva a lot of Gen3 batt replacements some day. I pressume Toyota must have statistians on the job calculating potential liability. Here in USA, Toyota seems to have the most strict CARB warranty rules allowing Toyota to disqualify a portion of the 10-yr warranties based on state of purchase rules etc. Even so we still get 8-yr which is not bad.

    Here is summary of Consumer Reports battery survey (see Post #108)
    Hybrid Battery Survey-Gen2 Prius 2004-2009 | PriusChat