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Unable to activate Services Connect features

Discussion in 'Gen 5 Prius Care, Maintenance and Troubleshooting' started by Ken789, Oct 28, 2023.

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  1. Ken789

    Ken789 New Member

    Joined:
    Sep 10, 2023
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    Location:
    New England
    Vehicle:
    2023 Prius Prime
    Model:
    XSE
    Surely I am not the only person to encounter this. Cannot get the app to fully link with the vehicle and active the Drive Connect services. It links to the app but then returns an error message with a Contact Support button and neither Services Connect support or the IT team they escalated it to nor Brand Engagement can figure out why. They attempted to completely remove and reset my profile on their end but that has not solved the problem either. Aside from that error message, the app states I have no subscriptions available but they consistently report they see all the included subscription trials active on their end and cannot figure out why I cannot see them and cannot access them.

    Anyone????
     
    #1 Ken789, Oct 28, 2023
  2. Kevin H Tran

    Kevin H Tran New Member

    Joined:
    Oct 17, 2023
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    Location:
    Santa Clarita
    Vehicle:
    2023 Prius
    Model:
    XLE AWD-e
    I have the same problem when I picked up my XLE this weekend. Looking for help too.
     
    #2 Kevin H Tran, Nov 6, 2023
  3. Argyros

    Argyros Member

    Joined:
    Aug 28, 2023
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    Location:
    San Diego, CA
    Vehicle:
    2023 Prius
    Model:
    LE
    That happened to me at the dealer; a specialist had to come out and help the salesperson hook it up. They tried several times, and still got the same error message; the only way they finally got it set up was that he went through 'the back end' of something where I couldn't follow to get it done. I would suggest you go back to the dealer to get it resolved. I hope your dealer has an expert there as well for the Connected Services.
     
    #3 Argyros, Nov 7, 2023
  4. Kevin H Tran

    Kevin H Tran New Member

    Joined:
    Oct 17, 2023
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    Location:
    Santa Clarita
    Vehicle:
    2023 Prius
    Model:
    XLE AWD-e
    I was able to get my connected services to finally link up. There is a video on youtube that can help you set it up.

    Since I am still new, I cannot send links until I get to 4 responses.

    The process is straightforward and hopefully works for you.
     
    #4 Kevin H Tran, Nov 8, 2023
    Last edited by a moderator: Nov 8, 2023
  5. jeremnyc

    jeremnyc Junior Member

    Joined:
    Nov 30, 2013
    75
    12
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    Vehicle:
    2023 Prius
    Model:
    N/A
    Try turning the car off and on again. It may allow the code to send...
     
    #5 jeremnyc, Nov 16, 2023
  6. Mendel Leisk

    Mendel Leisk Patron saint of newly poured sidewalks

    Joined:
    Oct 17, 2010
    53,196
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    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Type out the title?
     
    #6 Mendel Leisk, Nov 16, 2023
  7. Kevin H Tran

    Kevin H Tran New Member

    Joined:
    Oct 17, 2023
    8
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    Location:
    Santa Clarita
    Vehicle:
    2023 Prius
    Model:
    XLE AWD-e
    Initial set up of the new Toyota multimedia system. QR code and easy start up- Steve Clifford
     
    #6 Kevin H Tran, Nov 16, 2023
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