What to do when Toyota doesn't fix our Prius properly?!

2. Nothing similar. My local NC, US dealer is more than satisfactory. Ditto my 19k miles v.

3. Sounds like they removed the engine and replaced it but didn't pay any attention to the systems they had to remove to access the engine.

4. Send a letter to the dealer, copy the local distributor, copy corporate Toyota. Wait 30 days, send again and copy the local paper, car blog, TV station etc.

Expect to be reimbursed towing times 2 plus get it fixed right. Be very pleased if they offer to split the engine costs.

 

welcome to priuschat! how much is gas in jordan? i would proxy buy a car with better representation there.

 

finding a decent middle-eastern mechanic is almost impossible; finding an honest one? impossible. your gonna need to take that car to Europe if you want it fixed right.

the butchers that put the engine in got the subframe all jacked, and didn't re- connect the steering linkage properly when they were done. if you take it back to get it fixed right, they'll just make it worse.

 

Your experiences of Toyota dealers don't reflect mine - at all. Even had items replaced out of warranty as a good will gesture.

If the dealers in Jordan are that bad, then don't buy their cars and put them out of business. Saying that, is the Prius sold officially in your market? It has been said some dealers can be a little 'off' if you present them with a grey import.

If you really want to bring attention to the issue you could take a leaf out of this guys book;

Maserati Smashing in China: A Trend or Publicity Stunt?

Bit extreme and not guaranteed to work, but certainly gets worldwide attention. Personally if I were that cheesed off I'd just attach a big banner to my car saying "Don't buy Toyota Lemons" and park it outside the Toyota dealers. If I remain on the public highway there's nothing they can do.

 

things are proxy a bit different in jordan than the uk.

 

Consider that comments are based on the limited information given, unfamiliarity with your vehicles service history or mileage, unfamiliarity with with the laws in Jordan...and a few assumptions.

For whatever reason, "sounds like" your motor was already shot and I will not try to "guess" why. Assuming you are off any warranty, the 5% is better than nothing, but I would push for towing reimbursements since I'm sure they knew something, contrary to what may have been said. If the steering issue did not pre-exist, then it is/was their fault and is an easy fix, but you should have not taken delivery without a good test drive first. You would have to be more specific about the dash lights before speculation, but the invertor, brake and hybrid battery systems are the "usual suspects" when the car goes nuts like you said, all of which are costly repairs. Member Patrick Wong on this sight is a reliable Gen II Guru that might better help you with this. Try and get the car scanned for codes if you can to better assist.

Where to have your Prius fixed "again", or whether it makes financially sense are decisions you should consider only once you know all the facts. Make the contacts as suggested. Here's hoping it's something small and we all wish you good luck.