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Why service departments hate the Prius

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Betelgeuse, Feb 28, 2008.

  1. Betelgeuse

    Betelgeuse Active Member

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    So my significant other went to get the oil changed in our Prius. When she took it into the dealer, the service writer asked her if there had been any problems with the car recently. Her response was something along the lines of, "Nope. It's been great." The service writer responded under his breath, "Damn Priuses; that's always the answer."

    Overall, I would think that working in a Toyota service department has to be very discouraging if you're hoping to make your money off of repairs.
     
    #1 Betelgeuse, Feb 28, 2008
  2. galaxee

    galaxee mostly benevolent

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    actually the routine "max" services tend to pay better than repairs, especially warranty repairs. more especially if it's something that you have to spend lots of time figuring out and don't get paid much for diagnostic time.

    maybe he was kidding. i hope.
     
    #2 galaxee, Feb 28, 2008
  3. Betelgeuse

    Betelgeuse Active Member

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    Hmmm. Good point. Perhaps he was actually annoyed that we didn't ask for "the 25K mile service" and instead asked for what the car needed.

    Yeah. My SO interpreted it as friendly banter more than anything else.
     
    #3 Betelgeuse, Feb 28, 2008
  4. richard schumacher

    richard schumacher shortbus driver

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    What, nothing about their picky, smart aleck, know-it-all owners? :_>
     
    #4 richard schumacher, Feb 28, 2008
  5. Tideland Prius

    Tideland Prius Moderator of the North
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    We know too much and don't come in often enough :p
     
    #5 Tideland Prius, Feb 28, 2008
  6. Bob64

    Bob64 Sapphire of the Blue Sky

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    Heh.

    You'd be surprised how little other people know about their own car... The percentage of people that probably go online to learn more about their car is probably one in a thousand.
     
    #6 Bob64, Feb 29, 2008
  7. NoMoShocks

    NoMoShocks Electrical Engineer

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    Maybe Toyota should start an add campaign along the lines of the old Maytag repairman that never has any work to do. This was when Maytags were better than they are today.
     
    #7 NoMoShocks, Feb 29, 2008
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