1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Yes Virginia, Overfilling Oil does cause problems

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Tempus, Jun 29, 2006.

  1. Tempus

    Tempus Senior Member

    Joined:
    Feb 17, 2004
    1,690
    6
    0
    Location:
    Washington DC
    Vehicle:
    2004 Prius
    I just got back from the dealer.

    By way of background, the dealer has twice before overfilled the oil on an oil change, and I've made them fix it each time. Since those two times, I make the Service Writer put a note on the ticket "Do Not Overfill Oil".

    But, this last time I was in a hurry to get on the road for work related travel, so I missed it. I can't check the oil level right after they drive the car around for me, but I had a nagging suspicion, so I checked the next day. Sure enough, it was between 1/8" and 1/4" overfilled.

    I immediately sent off an email (return reciept, read reciept) to the Service Writer expressing my disappointment, and letting him know I'd be bringing it back in as soon as I could to get it fixed. I felt that after 35K of service, they should know not to overfill it, especially since I'm always a pain about it :)

    Well, before I could get it in, the floods came, up 1-1/2 levels on my little old house down in the Huntington section of Alexandria (for those of you who know the DC area and what we've had here).

    This morning on the way to work the car threw the Check Engine light. I did the usual drill (check gas cap, restart a half dozen times) and no joy. The light stayed on. I checked again after a couple of hours sitting at work, and still had the very determined little light.

    I called the Dealership and told them I'd be bringing it in. I bet the Service Writer a donut that they would pull code P3191 (per EG050-04).

    I was right. I also made him write on the ticked to clear the air intake runners. He's going to have my donut for me next trip.

    After the oil was replaced at the correct level, and the air intakes clean, no codes.

    So, sometimes you may not have a problem with slightly over-filled oil, but then again.

    I think I'll continue to be a pain in the posterior about it :rolleyes:

    Hopefully they'll learn from it, but I thought they would have the first two times.
     
  2. galaxee

    galaxee mostly benevolent

    Joined:
    Mar 14, 2005
    9,810
    464
    0
    Location:
    MD
    Vehicle:
    2005 Prius
    yep, that P3191 is almost guaranteed if you get "the light" right after an oil change.

    do they have an express lube there? seems those places screw up often... if it's a tech.. and the guy has been to prius school... he's been warned plenty of times about P3191 due to oil in the throttle body and you should be seeking someone else to do your regular service. maybe a different tech at the same dealer to start with since it seems they do take care of problems that crop up.
     
  3. theorist

    theorist Member

    Joined:
    Jan 9, 2006
    365
    11
    0
    Location:
    Lexington, MA
    <div class='quotetop'>QUOTE(Tempus @ Jun 29 2006, 07:21 PM) [snapback]278854[/snapback]</div>

    You're patient. You might be more successful learning to stop bringing your car to that dealer. If they can't do a correct oil change reliably, I wouldn't want to trust them with more complicated jobs. Still, I've been a slow learner with things like this.

    This beats the oil change experience I had at a Pep Boys. (I know. I should have never taken it to a chain.) I was visiting my mother, who never does any maintenance. I took her Corolla in for an oil change, ordering the MaxLife oil which was on a rebate special. They did the job right next to the window, and I saw they were putting in their budget oil of a different viscosity. I immediately pointed out the error. They drained the oil again and filled it with MaxLife of the correct weight. This correction caused them to miss their 30 minute guarantee. Without me mentioning it, they didn't charge me.

    Later I noticed burnt odor coming from the car, when parking it. I opened the hood and their was oil everywhere. The oil cap was nowhere to be seen. Oil apparently bubbled out of the filler hole at low engine speeds, sprayed out at high engine speeds, splashed off the hood, and dripped everywhere. I took the car back to the Pep Boys. They slapped one of their replacement oil filler caps in place and started to schedule a professional steam clean at a detailng shop. The store manager over heard this and told the service manager to have a technician use a can of spray on degreaser and a pressure sprayer at a self serve car wash instead. I asked them to refill change the oil again, as I was concerned about oil spraying out and cleaning the dirty hood before splashing back in to the filler hole. They did and I made an appointment to come back for the cleaning. (It was late on December 23.)

    My mother took the car back for the cleaning on December 27, then came to pick drive us to the airport on the 28th. She complained upon arriving that the car wasn't running well. Examining it, I found that the spark plug holes were flooded with water! I was worried about Pep Boys replacing or pulling the spark plugs without somehow getting all the water out first, draining some of the water (and degreaser?) into the cylinders. She promised me that she would take it to Pep Boys so they could witness the problem but not touch anything, then take it to a reputable repair shop at their expense.

    And you would think I would have learned my lesson already. This was the first time I went back to a Pep Boys after one in another state intentionally ripped both CV boots eleven years before. I shopped by price for an transmission fluid and filter change. I asked for the old transmisson filter when making the order. They quoted and charged me for both. When I asked for the old filter, they explained that they never replace a Corolla filter, they rinse it. This started a debate. I was unaware of what then happend when they took the car back up to replace the automatic transmission filter. but found out after I drove down the street to the tire shop for a free rotation. After lifting the car, the tire shop brought me under the lift to look at what they found. Clean grease had sprayed out of two torn CV boots onto surrounding parts. The grease was still clean, so both boots ripped very recently. The tire shop had only driven the car onto the lift. Apparently when Pep Boys very begrudgingly replaced the automatic transmission filter, they punctured and ripped both CV boots all the way around with something like a screwdriver. I swore I would never take a car back to any Pep Boys. Thinking an oil change is a safe foolproof job I broke that promise in another state 11 years later. I've finally learned my lesson. I guess I'm a slow learner.
     
  4. mikepaul

    mikepaul Senior Member

    Joined:
    Dec 2, 2003
    1,763
    6
    0
    Location:
    Columbia, SC
    Vehicle:
    2004 Prius
    I bring my own oil, and remove 12 ounces from the gallon jug before I leave home. Last week when I checked post-change, it was dead-on full.

    I was hoping for room for my X-1R additive, so next time I'll aim higher...
     
  5. subarutoo

    subarutoo New Member

    Joined:
    Jan 18, 2006
    1,213
    23
    0
    Location:
    Chatsworth, CA
    Vehicle:
    2006 Prius
    If you guys are so worried about having oil changes, why don't you just do it yourself? I never had a "Professional" oil change in more than 40 years of driving. If you can change a light bulb, you can change oil. Seriously, folks it's no big deal. The hardest part is standing in line at Walmart or Costco to buy the oil, and lots of you already do that, it sounds.
     
  6. Godiva

    Godiva AmeriKan Citizen

    Joined:
    Apr 8, 2005
    10,339
    14
    0
    Location:
    San Diego, CA
    Vehicle:
    2005 Prius
    I take mine to the dealer for the oil change, etc so there is a record of scheduled maintenance.

    I specify only 3 quarts of oil and 42/40 tires each time. Each time they've gotten in right. (Last time one tire was low, I took it back and they fixed it.)

    I've had the two dino-oil changes now. From now on I'll be bringing in 3 bottles of my Mobil1 synthetic for them to use. And I'll specify they are not to add any of their stuff to top off.

    So far, Kearny Mesa Toyota's service department has been spot on.
     
  7. mikepaul

    mikepaul Senior Member

    Joined:
    Dec 2, 2003
    1,763
    6
    0
    Location:
    Columbia, SC
    Vehicle:
    2004 Prius
    <div class='quotetop'>QUOTE(subarutoo @ Jun 30 2006, 03:41 PM) [snapback]279273[/snapback]</div>
    About 1982, I was doing my own oil changes and screwed up on my 1980 Ford Fiesta by putting the filter on too tight. It was behind the engine and thin arms were important, but I ended up driving a screwdriver through the filter to pry it off. Very messy.

    I never changed my own oil since then...
     
  8. NuShrike

    NuShrike Active Member

    Joined:
    Feb 21, 2005
    1,378
    7
    0
    Vehicle:
    2005 Prius
    Model:
    Five
    <div class='quotetop'>QUOTE(theorist @ Jun 30 2006, 12:15 PM) [snapback]279253[/snapback]</div>
    Sounds like great material for the BBB, or at law suite to compensate your time and effort. :p
     
  9. ralphbongo

    ralphbongo New Member

    Joined:
    May 9, 2006
    83
    0
    0
    I place 3qt. 6oz of mob1 in a 5 qt container then watch the service tech. like a hawk. He ask me why and I told him its my car. He laughed and said yea I have screwed up before. :p
     
  10. ScottY

    ScottY New Member

    Joined:
    May 18, 2005
    1,250
    7
    0
    Location:
    Long Island, NY
    Vehicle:
    2005 Prius
    <div class='quotetop'>QUOTE(ralph b @ Jun 30 2006, 08:37 PM) [snapback]279410[/snapback]</div>
    How come you get to watch them? The service department I went to, they don't allow customers to go in the service area. They have signs saying customers not allow because of insurance issues or something to that degree.
     
  11. theorist

    theorist Member

    Joined:
    Jan 9, 2006
    365
    11
    0
    Location:
    Lexington, MA
    <div class='quotetop'>QUOTE(ScottY @ Jun 30 2006, 09:48 PM) [snapback]279451[/snapback]</div>
    In warm climates, like his Florida, the service bays are often open. Customers can watch from outside.
     
  12. ScottY

    ScottY New Member

    Joined:
    May 18, 2005
    1,250
    7
    0
    Location:
    Long Island, NY
    Vehicle:
    2005 Prius
    <div class='quotetop'>QUOTE(theorist @ Jun 30 2006, 10:37 PM) [snapback]279470[/snapback]</div>
    Sounds like ralph b was right next to the tech. At least they were close enough to talk to each other.

     
  13. babsrocks

    babsrocks Junior Member

    Joined:
    Mar 5, 2005
    45
    0
    0
    Location:
    Pawcatuck, CT
    I'll start by saying that I never have had a problem. I get mine changed at the dealer, I bring my own oil. No cheap stuff for my baby. I bring in 4 quarts and I am given back 1/2 quart after.
    A few oil changes ago, I noticed that someone wrote on the cover "3.5 quart".....
    Ralph B, you give them 3 quarts 6 oz? So is 3.5 quarts too much? I check the level after and it is on the high end of the range....
     
  14. Tempus

    Tempus Senior Member

    Joined:
    Feb 17, 2004
    1,690
    6
    0
    Location:
    Washington DC
    Vehicle:
    2004 Prius
    <div class='quotetop'>QUOTE(subarutoo @ Jun 30 2006, 03:41 PM) [snapback]279273[/snapback]</div>
    Because it is illegal for me to do any work on cars where I live, much less change oil.

    If I still lived in West Virginia I would still be changing my own oil.

    But, there are also disabled people, and others who are for any number of reasons outside their control (or your knowledge) unable to do it themselves.

    I'm curious. If you see someone without an obvious disability park in a handicapped spot with a handicapped tag, do you run after them to demand they explain why they parked there?

    I sort of tend to give intelligent people (like the ones on this board :) ) The benefit of a doubt. There are usually pretty good reasons why they make the decisions they do. After all, they bought a Prius, eh?
     
  15. Catskillguy

    Catskillguy New Member

    Joined:
    Oct 1, 2005
    536
    0
    0
    Location:
    Mid Hudson Valley NY
    I have had my oil changed at Walmart and a local quick Lube (weather has kept me from doing my own yet). I have told them only 3 1/2 qts and they complied each time, leaving the 1/2 empty 4th bottle on the floor mat.

    The only thing is that at the local place, I was distracted and they let the air out of the tires!! I waited til a few hours passed at home and brought it back to 42/40.
     
  16. Cheap!

    Cheap! New Member

    Joined:
    Apr 3, 2006
    1,157
    7
    0
    <div class='quotetop'>QUOTE(Catskillguy @ Jul 1 2006, 08:23 PM) [snapback]279869[/snapback]</div>

    Why are some of you putting in 3 quarts and some of you are putting in 3.5 quarts and the service manual calls for 3.9 quarts? I really would like to know as I am changing my own oil for the first time tomorrow.
     
  17. ScottY

    ScottY New Member

    Joined:
    May 18, 2005
    1,250
    7
    0
    Location:
    Long Island, NY
    Vehicle:
    2005 Prius
    <div class='quotetop'>QUOTE(Cheap! @ Jul 1 2006, 09:46 PM) [snapback]279879[/snapback]</div>
    3.9 will be too full. I guess that's what they put in when the crankcase is dry. 3 qt is half way between full and empty mark on the stick. 3.5 is close to full
     
  18. rudiger

    rudiger Active Member

    Joined:
    May 11, 2006
    696
    45
    0
    Location:
    Cincinnati, OH
    Vehicle:
    2013 Prius
    Model:
    Two
    <div class='quotetop'>QUOTE(Cheap! @ Jul 1 2006, 09:46 PM) [snapback]279879[/snapback]</div>
    Kind of wondering this myself. I just changed my oil today, used the OEM 90915-YZZF2 oil filter ('made in Thailand'; the 'good' made-in-Japan filter is 90915-10003) and 4 quarts Mobil 1 5W-30.

    Now I find it's nearly 1/2" overfilled on the dipstick. Next time, I'm using the longer 90915-YZZF1 oil filter and 3.5 quarts.

    One of the immediate problems I see is that, according to the specs, the OEM filter should hold 1/3 quart of oil. I pre-lube my oil filters and that dinky thing barely holds 1/8 quart of oil. While that doesn't entirely explain the reason that using the amount called for in the specs seems to indicate an overfill condition on the dipstick, but it may account for some of it.

    I wouldn't be surprised in the least to find that the engineering specs are for the longer filter and some bean-counter decided to save a fraction of a cent on each Prius by using the shorter filter, instead.
     
  19. Cheap!

    Cheap! New Member

    Joined:
    Apr 3, 2006
    1,157
    7
    0
    Does anyone have a link to a "how to change your oil on an 06 Prius" site? With pictures?
     
  20. bwilson4web

    bwilson4web BMW i3 and Model 3

    Joined:
    Nov 25, 2005
    27,123
    15,389
    0
    Location:
    Huntsville AL
    Vehicle:
    2018 Tesla Model 3
    Model:
    Prime Plus
    <div class='quotetop'>QUOTE(Cheap! @ Jul 1 2006, 08:46 PM) [snapback]279879[/snapback]</div>
    In my case, it looks like over filled oil pan results in lower MPG:

    http://hiwaay.net/~bzwilson/prius/#MPG

    When I do my next change, I'll make some measurements to see where the 'full' mark oil comes to in the crank case.

    Bob Wilson