2010 Cargo Net issues and resolution (panel separation)

[HTMLSpinnr]

Not sure how many of you opted for the cargo net in the 2010.

I noticed when I took delivery that the cargo net was pulling the plastic panels apart because of the bungee effect.



The instructions and parts provided w/ the cargo net has the port tech install the cargo net through a single panel with a short stud. I.E. they did their job correctly.

When I had the car in yesterday, one of their senior techs took a look and said they'd see if they couldn't quickly come up with something.

Turns out the best fix was to drill through a second panel behind the separated one and to use a longer anchor stud. They had this done within 30 minutes and no more separation.

Photo of fixed:



The tech went ahead and submitted a quality report which will hopefully get the part revised.

[a priori]

I just had mine installed Monday, but I haven't put any pressure on it. I'll go back soon for the rear bumper applique, and I'll ask about it at the time.

Rick -- if you're able to post an after picture, I'd appreciate it.

[HTMLSpinnr]

Will try to grab one tonight. According to my dealer, dbacksfan's car had the same issue and was fixed in the same way.

[a priori]

Originally Posted by HTMLSpinnr

Will try to grab one tonight. According to my dealer, dbacksfan's car had the same issue and was fixed in the same way.

Thanks! I'd appreciate all of the help possible, because I'm very likely going to face the same issue.

[IraS]

I currently have the cargo net with my 2004 Prius. I wasn't going to buy a new cargo net for my 2010 Prius because I assumed I could just attach my current net to the new car. Aren't the mountings for the top of the cargo net standard in the car? Or are they installed only if you purchase the cargo net? I need to know if I should change my order to include the cargo net.

[efusco]

Originally Posted by IraS

I currently have the cargo net with my 2004 Prius. I wasn't going to buy a new cargo net for my 2010 Prius because I assumed I could just attach my current net to the new car. Aren't the mountings for the top of the cargo net standard in the car? Or are they installed only if you purchase the cargo net? I need to know if I should change my order to include the cargo net.

In the 2G, and (I assume) the 3G there are metal anchor points on teh floor of the cargo area that are in every car. But the plastic d-rings must be added and are included with the cargo net when ordered.

I would suggest you change your order OR wait until we see what fix Toyota comes up with and add it yourself later. It was very simple in the 2G requiring the drilling of 2 holes using a simple paper template as a guide.

[dbacksfan]

Yes, thanks to your alert, we made sure to check this issue. I couldn't wait for them to fix it, as I was on a tight time schedule. So I'm having it fixed on Monday.

Kudos to Avondale Toyota!!! Chuck, my sales manager, immediately committed to having it fixed, noted it in the sales paperwork, and personally introduced me to the assistant service manager and explained the issue. Very professionally handled, indeed.

I hope others who encounter this issue will be treated with the same respect.

Originally Posted by HTMLSpinnr

Will try to grab one tonight. According to my dealer, dbacksfan's car had the same issue and was fixed in the same way.

[HTMLSpinnr]

Original pic (putting here as well just for easy comparison):



Fixed pic same angle:

[HTMLSpinnr]

The 2G cargo net anchors in a different spot than the 3G. 2G is right below the screw next to where the toneau cover locks in place when extended. 3G is further in mounted to the trim panel itself.

Full pic of the 3G Cargo net:

[a priori]

Originally Posted by HTMLSpinnr

Turns out the best fix was to drill through a second panel behind the separated one and to use a longer anchor stud. They had this done within 30 minutes and no more separation.

The tech went ahead and submitted a quality report which will hopefully get the part revised.

Is that report generally available to Toyota Service Managers?

I see the separation happening already, so I'd like to get my dealer to make the correction. Should I have the Service Manager contact Avondale Toyota, or is there a better way to handle it?