Extended warranty exclusions

Boo · 05-09-2008, 03:51 PM

A few points:

A. EXTENDED WARRANTY SOLD HERE THROUGH TROY

The extended warranty sold here (through Troy/WarrantyShack.com/Toyota of Greenfield, MA) for $990 is the longest and most comprehensive extended warranty offered by Toyota: Toyota Extra Care - Platinum Protection Plan - 7yrs/100,000 miles - $0 deductible.

B. EXTENDED WARRANTY EXCLUSIONS

The Toyota Financial Services website has this to say about the Platinum Plan and its excluded components:

"Note: Platinum protection covers virtually all component groups on new vehicles. If your new vehicle's component does not appear on our List of Excluded Components , it is covered by Platinum protection."

"List of Excluded Components

Accessory Drive Belts
Batteries
Body Panels
Brake Linings, Pads and Shoes
Bumpers
Carpet
Chrome
Clutch Friction Disk and Pressure Plate
Dash Cover and Pad
Door Trim, Handles and Fabric
Filters
Fluids
Glass (including Windshield)
Headliner
Heating Hoses, Lines and Tubes
Hinges
Hybrid System Main Relays
Hybrid Vehicle Battery
Hybrid Vehicle Battery Module/Pack
Hoses
Interior and Exterior Trim Moldings, including but not limited to, Cup Holders, Ashtrays, Covers, and Vents
Lamps
Light Bulbs
Nuts, Bolts, Clips, Retainers and Fasteners
Paint
Rotors and Drums
Rust and Corrosion Damage
Seat Covers
Service Plug
Shiny Metals
Spark Plugs
Structural Framework and Wells
Tires
Vacuum Hoses, Lines and Tubes
Weather Stripping
Wheels and Rims
Windshield Wiper Blades (Rubber Component)"

C. HYBRID SYSTEM AND HYBRID BATTERY WARRANTY

Regarding the hybrid system and the hybrid battery, note that my 2007 Warranty Booklet says that the standard Prius warranty includes the following warranties:

Hybrid System - 96 months/100,000 miles

Longer Hybrid Battery Warranty in California - 120 months/150,000 miles - but only for California, and for Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island and Vermont vehicles equipped with a California Certified Emission Control System.

rsforkner · 05-09-2008, 05:35 PM

Quote:

Originally Posted by Boo

Longer Hybrid Battery Warranty in California - 120 months/150,000 miles - but only for California, and for Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island and Vermont vehicles equipped with a California Certified Emission Control System.

I got mine in April of this year. In Florida the Hybrid system is also 120 months/150,000 miles.

My EW also included "regular" maintenance for 36 months/36000 miles. Maybe that's a dealer thing?

Bob

Boo · 05-09-2008, 07:19 PM

Quote:

Originally Posted by rsforkner

I got mine in April of this year. In Florida the Hybrid system is also 120 months/150,000 miles.

That's great -- Florida must have become a "CARB" state recently, so now Florida Prius gets the longer hybrid battery warranty too. (My list of CARB states above came out of my 2007 Warranty Booklet.)

Quote:

Originally Posted by rsforkner

My EW also included "regular" maintenance for 36 months/36000 miles. Maybe that's a dealer thing?

I think that must be a dealer thing. I know that the Toyota Platinum Plan does not include free regular maintenance for any period of time.

Rangerdavid · 05-11-2008, 11:35 AM

Ive never seen the 8 year 120K warranty. I just purchased the EW, the 7 yr. 100,000 mile version from priuschat. it was 990 from Troy at Greenfield toyota. I purchased it with only miles left under the 36000 limit. It was an easy purchase, no haggeling, I knew the price was the cheapest available, and I've bought items from troy in the past and He's great to deal with. One phone call and I charged it on my card. Couldn't have been easier, and its the Toyota certified warranty, not a warranty from my local dealer that no one else would recognize.

Boo · 05-11-2008, 09:45 PM

Quote:

Originally Posted by cobraz

I just got a quote for my EW 8 year/120K miles He asked for $ 1668.00 - I read that their mark up is 40% so I told him that and he dropped it to $ 1468.00 is that a good deal where I see others paying just below $ 990 but what were those terms for ?

My Silver Touring PK#2 will be in May 22nd... can't wait ... I just filled my Jeep up $ 70.00 for 20 gallons.. ouch !!!

That 8 year/120K extended warranty is not a Toyota product. As I described in my long post above, the longest and most comprehensive Toyota extended warranty is the Extra Care - Platinum Plan - 7 years/100,000 miles - $0 Deductible, which retails for $1850, but is sold here through Troy/WarrantyShack.com/Toyota of Greenfield, MA for $990. And you have up to 3 years/36,000 miles to decide whether to buy it.

Congrats and good luck with your Prius when it comes in. The Touring Package #2 is the one I would want too.

coot · 05-12-2008, 04:58 PM

Just for grins I called a bunch of Toyota dealers in the Houston Texas area to see the differences in the 100000 mile Platinum warranty plan and John Elway in Colorado because I had heard some really negative things about his dealerships. An here are the results for what it's worth.
72 month 100,000 Platinum plan $0.00 deductible $50.00 deductible

Tejas Toyota $1400.00 $1300.00
Community Toyota $1986.00 $1820.00
Champion Toyota wasn't offered $2300.00
Fred Hauss $2050.00 $1925.00
Mike Calvert Toyota $1595.00 $1495.00
Joe Myers Toyota Voice mail, then hung up on
Don Mcgill on hold for10 min, then hung up on
Sterling Mccall $2230.00 $1975.00
Star Toyota Voice mail
John Elway $1675.00 $1625.00
and was told that was Toyota's cost

Shop around, and you still wont beat the deal through Prius chat, just don't drop the name of the person or dealership you get the 990.00 deal through.
A car dealership would tell you the Pope's butt is gold plated if it helps them sell you a car and they don't loose any sleep over telling you a bald face lie. But it's all about making money.
If 1675.00 and 1625.00 is Toyotas cost, either somebody is fibbing or somebody else is loosing money on a 990.00 warranty fee. Ding, Ding, Ding I hears bells and whistles going off, seems John Elway"s person lied.
You can't trust a car dealership to look out for your best interest when there is a profit margin involved. I hate buying a new car, but if you want to really get ripped off, buy a used car from a dealership. Thats where the really make there money,

racerbob · 05-28-2008, 09:13 PM

What does "Shiny Metals" refer to? It seems like the transmission case could be included in such a vague description. Any examples - since "Chrome", and " Interior and Exterior Trim Moldings" are already listed elsewhere? Also, is a claim for an aluminum radiator or A/C condenser going to be rejected for "corrosion damage" (for a common leak) or because they are "Shiny Metals". I worry about this type of language leaving much latitude of acceptance or rejection of a claim. Who makes these decisions at the warranty/insurance company?

Boo · 05-29-2008, 12:48 AM

Quote:

Originally Posted by racerbob

What does "Shiny Metals" refer to? It seems like the transmission case could be included in such a vague description. Any examples - since "Chrome", and " Interior and Exterior Trim Moldings" are already listed elsewhere? Also, is a claim for an aluminum radiator or A/C condenser going to be rejected for "corrosion damage" (for a common leak) or because they are "Shiny Metals". I worry about this type of language leaving much latitude of acceptance or rejection of a claim. Who makes these decisions at the warranty/insurance company?

I hear your concerns. Legally, I think it comes down to what's a reasonable interpretation of the language. And in this regard, fuzziness is to be construed against the drafter of the document -- Toyota.

In any event, whenever an owner tries to get work done under warranty, she may need to argue her case to the dealer. So, among other things, she may need to know both the express exclusions and the express inclusions; and she also might need to do some research into the Toyota OEM Parts database.

For instance, I've read stories here where the dealer said the item in question was among the express exclusions. But then the owner argued, among other things, that it's clearly among the express inclusions and therefore is covered by the warranty.

Here's a link to the Toyota Financial Services webpage for the list of inclusions. Note that you have to choose a category (e.g., air conditioning) from the menu in order to see what's included in that category:

Toyota Financial Services: Home

05-09-2008, 03:51 PM	#21
Boo Boola Boola Member Join Date: Feb 2007 Location: New York, NY Posts: 2,049 My Car: 2007 Prius Package: #2 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 11	Re: Extended warranty exclusions A few points: A. EXTENDED WARRANTY SOLD HERE THROUGH TROY The extended warranty sold here (through Troy/WarrantyShack.com/Toyota of Greenfield, MA) for $990 is the longest and most comprehensive extended warranty offered by Toyota: Toyota Extra Care - Platinum Protection Plan - 7yrs/100,000 miles - $0 deductible. B. EXTENDED WARRANTY EXCLUSIONS The Toyota Financial Services website has this to say about the Platinum Plan and its excluded components: "Note: Platinum protection covers virtually all component groups on new vehicles. If your new vehicle's component does not appear on our List of Excluded Components , it is covered by Platinum protection." "List of Excluded Components Accessory Drive Belts Batteries Body Panels Brake Linings, Pads and Shoes Bumpers Carpet Chrome Clutch Friction Disk and Pressure Plate Dash Cover and Pad Door Trim, Handles and Fabric Filters Fluids Glass (including Windshield) Headliner Heating Hoses, Lines and Tubes Hinges Hybrid System Main Relays Hybrid Vehicle Battery Hybrid Vehicle Battery Module/Pack Hoses Interior and Exterior Trim Moldings, including but not limited to, Cup Holders, Ashtrays, Covers, and Vents Lamps Light Bulbs Nuts, Bolts, Clips, Retainers and Fasteners Paint Rotors and Drums Rust and Corrosion Damage Seat Covers Service Plug Shiny Metals Spark Plugs Structural Framework and Wells Tires Vacuum Hoses, Lines and Tubes Weather Stripping Wheels and Rims Windshield Wiper Blades (Rubber Component)" C. HYBRID SYSTEM AND HYBRID BATTERY WARRANTY Regarding the hybrid system and the hybrid battery, note that my 2007 Warranty Booklet says that the standard Prius warranty includes the following warranties: Hybrid System - 96 months/100,000 miles Longer Hybrid Battery Warranty in California - 120 months/150,000 miles - but only for California, and for Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island and Vermont vehicles equipped with a California Certified Emission Control System. __________________ Best regards, Tom 07 Pkg 2 Magnetic Gray - GY TripleTreds 195/60/15, BT Tech Stiffening Plate & Strut Tower Brace, Philips X-Treme Power Headlights 9003/H4/HB2, BumperDefender.com Bumper Guard Strips, PriusChat Body Side Moldings & Rear Bumper Protector, NoBump.com License Plate Screw Bumpers, Bumper Bully, Wheelskins Leather Steering Wheel Cover, PriusHoods.com Leather Center Console Cover, Rubber Queen Center-Hump Litter Basket, eBay Non-Slip Pads, Dalmatian Bobble Heads. Last edited by Boo; 05-09-2008 at 07:22 PM.

05-11-2008, 11:35 AM	#24
Rangerdavid Senior Member Join Date: Jun 2006 Location: Boone, North Carolina Posts: 1,024 My Car: 2006 Prius Package: #5 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 7	Re: Extended warranty exclusions Ive never seen the 8 year 120K warranty. I just purchased the EW, the 7 yr. 100,000 mile version from priuschat. it was 990 from Troy at Greenfield toyota. I purchased it with only miles left under the 36000 limit. It was an easy purchase, no haggeling, I knew the price was the cheapest available, and I've bought items from troy in the past and He's great to deal with. One phone call and I charged it on my card. Couldn't have been easier, and its the Toyota certified warranty, not a warranty from my local dealer that no one else would recognize. __________________ ******************************* Rangerdavid Boone, North Carolina 2006 Silver Pine Mica, Package #5 All weather mats, mud flaps, PC front window heat shield ScanGauge II BT Stiffening Plate Engine Block Heater (installed by FireEngineer) Rear Bumper Protector Wheelskins Two-Tone Leather Steering Wheel Cover Belkin cup holder unit for PDA/mp3 Player Winter front grill wind blocker

05-12-2008, 04:58 PM	#26
coot Junior Member Join Date: Mar 2008 Location: Houston Texas Posts: 14 My Car: 2008 Prius Package: #4 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Re: Extended warranty exclusions Just for grins I called a bunch of Toyota dealers in the Houston Texas area to see the differences in the 100000 mile Platinum warranty plan and John Elway in Colorado because I had heard some really negative things about his dealerships. An here are the results for what it's worth. 72 month 100,000 Platinum plan $0.00 deductible $50.00 deductible Tejas Toyota $1400.00 $1300.00 Community Toyota $1986.00 $1820.00 Champion Toyota wasn't offered $2300.00 Fred Hauss $2050.00 $1925.00 Mike Calvert Toyota $1595.00 $1495.00 Joe Myers Toyota Voice mail, then hung up on Don Mcgill on hold for10 min, then hung up on Sterling Mccall $2230.00 $1975.00 Star Toyota Voice mail John Elway $1675.00 $1625.00 and was told that was Toyota's cost Shop around, and you still wont beat the deal through Prius chat, just don't drop the name of the person or dealership you get the 990.00 deal through. A car dealership would tell you the Pope's butt is gold plated if it helps them sell you a car and they don't loose any sleep over telling you a bald face lie. But it's all about making money. If 1675.00 and 1625.00 is Toyotas cost, either somebody is fibbing or somebody else is loosing money on a 990.00 warranty fee. Ding, Ding, Ding I hears bells and whistles going off, seems John Elway"s person lied. You can't trust a car dealership to look out for your best interest when there is a profit margin involved. I hate buying a new car, but if you want to really get ripped off, buy a used car from a dealership. Thats where the really make there money, Last edited by coot; 05-12-2008 at 05:01 PM. Reason: ommission

05-28-2008, 09:13 PM	#27
racerbob Senior Member Join Date: Mar 2008 Location: S Florida Posts: 138 My Car: 2008 Prius Package: #6 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Re: Extended warranty exclusions What does "Shiny Metals" refer to? It seems like the transmission case could be included in such a vague description. Any examples - since "Chrome", and " Interior and Exterior Trim Moldings" are already listed elsewhere? Also, is a claim for an aluminum radiator or A/C condenser going to be rejected for "corrosion damage" (for a common leak) or because they are "Shiny Metals". I worry about this type of language leaving much latitude of acceptance or rejection of a claim. Who makes these decisions at the warranty/insurance company?