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Steering wheel noise

Discussion in 'Prius v Care, Maintenance and Troubleshooting' started by GT81, Apr 11, 2013.

  1. GT81

    GT81 New Member

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    My 2012 Prius V Wagon has developed a "cracking" sound when turning the steer at standstill or low speeds. Does anyone have the same problem? If is, how does one fix this?
     
  2. ursle

    ursle Gas miser

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    One drives into a competent dealer;)
     
  3. toyotechwv

    toyotechwv Toyota Technician

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    Is the sound coming from inside the car or outside?

    SPH-D710 ? 2
     
  4. jdenenberg

    jdenenberg EE Professor

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    Try to sense if the noise is from the steering wheel itself as my 2004 has some looseness between the outer material and the steel core which produces some noise. If the noise comes from the steering column, get thee to the dealer at once as there have been problems and a recall in earlier model Prii steering columns.

    JeffD
     
  5. GT81

    GT81 New Member

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    'Golly gee Batman, we've got ourselves a Joker!'

    Thanks Jeff, you might be on to something. I thought I saw the outer material behind my steering wheel move during the afore mentioned "cracking" noise. What was the deal with those earlier models then?

    Btw, I have an appointment scheduled with a Toyota dealer in 2 weeks, so I'll get 'em to have a look at this as well.
     
  6. jdenenberg

    jdenenberg EE Professor

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    I was talking about the material covering the steering wheel itself in my case. Check that the steering wheel tilt adjustment is locked down.
    There was a recent recall on Gen2 steering columns. Some metal fatigue caused looseness in the assembly. I had mine repaired before the recall and am waiting for a reimbursement of almost $1000 (there is a paperwork gauntlet that takes weeks to traverse).

    JeffD
     
  7. GT81

    GT81 New Member

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    Okay, well the steering wheel's casing seems fine. It's basically that the plastic behind it moves along with the cracking noise. Steering itself seems fine, hopefully it wont deteriorate untill the appointment...

    Sounds dangerous. Hope you get your money back!
     
  8. jdenenberg

    jdenenberg EE Professor

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    I only know of one Prius owner that reported a loss of steering control, but in that case symptoms were noticed and ignored too long. We all need to be aware of and new noises coming from steering, suspension or braking systems and take remedial action for safety.
    Since Toyota Customer service asked for some additional documentation (Visa receipts - proof of purchase) 6 weeks after the first round, I see some light at the end of the tunnel.

    JeffD
     
  9. toyotechwv

    toyotechwv Toyota Technician

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    Have you had any non-OEM accessories installed in that area? Remote start, scangauge, etc.

    SPH-D710 ? 2
     
  10. GT81

    GT81 New Member

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    No, nothing of the sort. I'll let you guys know what the dealer says in 2 weeks.
     
  11. GT81

    GT81 New Member

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    Problem solved under warantee bij local Toyota dealer. Seems that one of the 6 bolts that holds the whole steering-column in place was loose. No idea how that is possible, only have like 14.000 miles on the Wagon. The mechanics also had no idea how this could happen, but I still find it immensly scary.
     
    Chazz8 and PLSPUSH like this.
  12. mediahound

    mediahound Active Member

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    Anyone know the location of these bolts? Can they be checked easily or are they hidden away?
     
  13. Emcguy

    Emcguy Member

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    My 2012 v has just developed the same thing. There is still the same amount of slop (deadzone) but it is now accompanied with a knock. The sound can be reproduced stationary and +/- 5 degrees. I'll post Toyota's response, of course.
     
  14. ursle

    ursle Gas miser

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    Golly, a competent dealer after all, whew
     
  15. nsfbr

    nsfbr Member

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    It could happen if they didn't torque them properly - particularly if the running torque was too high. Did they remove the bolts before retightening them? High running torque is a fairly common problem where bolts eventrually loosen in my experience. Clamping force that is much lower than expected allows sliding of the item intended to be constrained. The sliding loosens the bolt. Step and repeat. Usually caused by bad threads or crap in them.
     
  16. Emcguy

    Emcguy Member

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    OK, so we went to the dealer today and it ended up been that two of the steering wheel nuts were loose. We own a 2012 v(agon) as well as a 2012 yaris and I have to say, I'm a little bit disappointed in Toyota. I expected perfection in the first 3 years but we have already had minor issues as well at squeeks and rattles.
     
  17. MarieG

    MarieG New Member

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    I have the same problem with my Prius V 2014. The steering wheel nuts were fine. They replaced the spiral cable. I still hear the noise. Any more suggestions?
     
  18. mediahound

    mediahound Active Member

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    My dealership told me the noise was normal...

    I'm just ignoring it unless it gets worse.
     
  19. MarieG

    MarieG New Member

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  20. MarieG

    MarieG New Member

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    My son has a Prius V 2013 and his doesn't have the noise. I don't believe it is normal. My Toyota mechanics told me to bring it here when I hear the noise and take them for a ride. I made a video of the noise and steering wheel, but they said they have to hear the noise themselves. I'm frustrated!