'06 Oil / Motor noise question

here's an odd story (for me at least)...

Our '06 has enjoyed a comfy garage, frequent cleanings, new tires when needed and very specific oil/lube jobs on schedule...every time by our original purchasing dealer (Hendrick Toyota in Merriam Kansas)

My ODO is at approx 147K

Two weeks ago a day after retrieving my car from the dealer after an oil change driving down the highway we hear a loud rattle/clunk (as if something had hit or fallen off the car underneath). Prius continued to run fine and we proceeded for approx 1 mile to our destination.

After approx. 15 minute stop we powered-up and proceeded to our next stop. Not even 1/2 mile back on the highway pulling into our lane the Red triangle exclamation mark dummy light comes on. Prius drives normally but after approx a mile on the road at 60mph we exit to our destination and Prius appears to not be happy and the petrol motor appears to be shutting down. We safely shoulder the car and are able to proceed in EV for about 3/4 mile. When regen is needed, the petrol motor will not start and we make a general assumption the Prius is in some sort of safety mode.

We get a tow from a kind fellow to the parking lot of our destination. Baffled by what may have caused this I inspected all corners of Prius without obvious conclusions, until... I checked the dipstick. Dry as a... a dipstick in an oil pan without oil!! The Tech did not get the oil pan plug secured well and we lost the plug and the entire quantity of fresh motor oil. I called the dealer (it was a Sunday) their sales personnel answered and was able to take my information and they promptly got back to me on Monday.

Hendrick Toyota called me promptly on Monday after Prius was towed to their shop. The service manager was informative and responsive to my needs (rather, Prius' needs). They gladly addressed the oil situation and ran multiple tests to reset the computer and verify all systems were running normal. Prius was delivered to my driveway the next day after receiving these various tests, full detailing and a full tank of fuel.

My question for you all is; Prius' petrol motor sounds 'rougher' now when it activates. Granted, it was noisy before, but more typical to a little Toyota motor revving, now it's a bit more of a gnarly sound.

Should I be concerned with the fact that I think my petrol motor may have been damaged with this oil deprivation issue? Or is this all totally psychological?

Thoughts? Ideas? Comments?

re-posting to the right Gen thread;

here's an odd story (for me at least)...

Our '06 has enjoyed a comfy garage, frequent cleanings, new tires when needed and very specific oil/lube jobs on schedule...every time by our original purchasing dealer (Hendrick Toyota in Merriam Kansas)

My ODO is at approx 147K

Two weeks ago a day after retrieving my car from the dealer after an oil change driving down the highway we hear a loud rattle/clunk (as if something had hit or fallen off the car underneath). Prius continued to run fine and we proceeded for approx 1 mile to our destination.

After approx. 15 minute stop we powered-up and proceeded to our next stop. Not even 1/2 mile back on the highway pulling into our lane the Red triangle exclamation mark dummy light comes on. Prius drives normally but after approx a mile on the road at 60mph we exit to our destination and Prius appears to not be happy and the petrol motor appears to be shutting down. We safely shoulder the car and are able to proceed in EV for about 3/4 mile. When regen is needed, the petrol motor will not start and we make a general assumption the Prius is in some sort of safety mode.

We get a tow from a kind fellow to the parking lot of our destination. Baffled by what may have caused this I inspected all corners of Prius without obvious conclusions, until... I checked the dipstick. Dry as a... a dipstick in an oil pan without oil!! The Tech did not get the oil pan plug secured well and we lost the plug and the entire quantity of fresh motor oil. I called the dealer (it was a Sunday) their sales personnel answered and was able to take my information and they promptly got back to me on Monday.

Hendrick Toyota called me promptly on Monday after Prius was towed to their shop. The service manager was informative and responsive to my needs (rather, Prius' needs). They gladly addressed the oil situation and ran multiple tests to reset the computer and verify all systems were running normal. Prius was delivered to my driveway the next day after receiving these various tests, full detailing and a full tank of fuel.

My question for you all is; Prius' petrol motor sounds 'rougher' now when it activates. Granted, it was noisy before, but more typical to a little Toyota motor revving, now it's a bit more of a gnarly sound.

Should I be concerned with the fact that I think my petrol motor may have been damaged with this oil deprivation issue? Or is this all totally psychological?

Thoughts? Ideas? Comments?

 

...Agree with the 'Barely on there'

Thanks WJ

 

So far Hendrick Toyota has been a good player. I am taking it back to them Friday for assessment.

 

Thanks all... In addition to Crankshaft Bearings, Cam shaft, Piston Rings and Bore damage... what else should I list when communicating with this dealership?

Also, are there any postings out there for the email addresses of the regional Toyota Reps?

 

I've been able to contact my regional Toyota Rep, Kyle Keckeisen, who has indicated he'll help escalate this with the Dealership.

More next week...

 

Listen closely to the Video capture my wife recorded this morning. Petrol motor is well warm at this test, BTW. (Apologies the video is rotated...)

 

John, Thanks again.

I knew that day when my unbeatable Prius came to a shuddering stop that a dark ominous cloud overcame me. I'll post again on Monday with what I glean from my visit to the Dealer tomorrow. It should be interesting!

Cheers!

 

... 2 more Videos recorded by my Wife again, clearly identifying the petrol motor sound. The sound is drastically different than our motor sounded prior to the negligence of the dealership.

(She assured me she was focused on the road whilst recording!)