I wanted to relay my purchase of the highly rated Hankook Optimo H727 tires. I wanted these as they were highly rated by Consumer's Report in Nov 2009, in particular they were good in snow. It is winter here now with plenty of snow. And the process was longer than expected so I thought I would share. Sears is one of the few that are listed as selling the Hankook line in my area. I called the Sears Auto Center and discovered the tires would have to be ordered. Turns out they can't order tires for your car unless you use a Sears credit card. But you can go online and order the tires from the web site using another credit card. You go to the web, find the tires you want. The button to get a price or place the order actually says something like "click to speak with an agent". You click the button and a form pops up and you give them your phone number. They call you when they have an agent to discuss, which happened quickly. The process of ordering online from Sears was fine. They get all the standard information. Because the Hankook tire is not offered in the original size (185/65) you have to get a different size (195/60 is a good match for the # rotations per mile) but they had to look up some information to confirm this was allowed. The tires took 5 business days to arrive and the Sears called me today (Saturday) so I drove in today at 10:30 am. They give you a quote of 1 hour (in fact they have a banner stating a policy of 1 hour for a tire change). This Sears is next to a mall so we went shopping. At time = 2hours they called to discuss some detail about the stems (they install some special stems?). So they were just starting the tire install - as I had to okay the extra cost of the stems. It then took about 1 hour to install (I watched them install - on and off while popping back into the Sears tool section of the store). I was okay with the time, I figured the 1 hour quote was unrealistic given the other cars in the bay. I had brought my wife and she was tired of shopping and a little upset. So overall not bad, not great. I got the tires I wanted and up until the installation things ran rather smoothly. There are some other threads where people are reporting on the performance of the tires, and they seem to be happy. I will also post as I get more mileage on them. The drive back from the store was fine. The cost was $482 from the Sears online order (4 tires, balancing, stems, old tire disposal). They got another $37 for these special stems (the online order included some standard stems but this Sears installs a higher grade, more resistant to corrosion. Still need to investigate these). To be fair, when I called the local Sears their quote was higher than the online Sears, and probably included the more expensive stems and the online people don't know that this Sears always uses these more expensive stems.