After reasearching for months (almost a year) I finally decided to buy a new 2010 Prius with the close out incentives. I had researched pricing, knew everthing I needed to about the options, levels, colors, port installed options, etc. So all I wanted was to give the dealership the exact configuration I wanted and get their best price (the Email approach didn't work in our area). I even gave them their stock number on a Prius they had that met my requirements. I called and made an appointment to see the sales manager hoping to skip the multiple levels of sales people. When I arrived I was met by the sales manager and he immediately handed me off to a salesman to help with starting the process. The salesman then tells he before they can start the process I have to test drive a Prius. Told him I had rented many Prii and was very familiar with the car. But no we had to take the test drive if I wanted a price. Should have left at this point but no I had to push on. So we went to the demo Prius and saleman gets in and can't figure out how to "start" car. I explain to him he has to hold the brake and push the start button. I am serious he then argues that that's not right because the engine did not start so there must be something else wrong. I finally convince him to try putting it in reverse and low and behold the car actually moves. I then spent a 15 minute test drive explaing the mode buttons, how to change the display, and maybe a half a dozen other tid bits. After the test drive we go back in and he presents a ridiculus offer that we then have to work up the sales chain to get the real selling price. Then they started explaining dealer fees on top of the price - at this point I gave up and purchased at a different dealer. Thre are five dealers in the immediate area and only one was really knowledgable in how a Prius operates. I do not understand how after 3 generations of an automobile there are Toyota sales people who still do not understand all the Prius features.