My dealership has been very hit and miss in the 7 years I've been using them. They have had a history of attitude and at times have seemed to make fraudulent diagnoses - including a recent claim that to fix my airbag system (light stayed on) would cost $3000. I jiggled some wires and the light is operating perfectly now....There have been other similar problems with service claims - some I caught and some I didn't have time to refute once they had the car in the shop. I have complained to Management but I get the sense that only makes service worse. I once wrote a letter to Toyota but got no response. Who in Toyota holds dealerships accountable? Unfortunately there are no apparent options to dealership service, and other dealerships in the area get similar ratings and reports on the internet. I feel like they've got me by the _ _ _ _ _! I love my 2005 Prius and have kept up it's service. I think they are great cars with few problems, but we're now in that zone where it's easy for a dishonest service dept to make claims based on age of the car.... Would love to hear your ideas for getting reliable honest service.