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More problem's with my new Prime - Leaking rear hatch window :( *update 1.30.17*

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by thatoneraccoon, Jan 23, 2017.

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  1. Tideland Prius

    Tideland Prius Moderator of the North
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    I think he was asking if it was from the Cambridge, ON plant or NUMMI.

    The Cambridge plant is first plant to manufacture a Lexus vehicle outside of Japan, so it speaks to the quality of products that come out of the plant (Corolla, Matrix, Solara and at one point, RAV4, before it moved to Woodstock, ON). Cambridge manufactured the RX330/350. (The RXh was still manufactured in Japan).

    Now TMMK has taken the second honour and produces the ES350. TMMK should be very proud of themselves. Toyota takes Lexus very seriously and the quality control on those vehicles is higher (lower tolerances for errors/misalignment/panel gaps etc).

    Not many dealers have a body shop in-house so it's almost always done by a 3rd party. My warranty work on the seat was done by a 3rd party upholstery shop for example.
     
    #61 Tideland Prius, Jan 24, 2017
  2. bisco

    bisco cookie crumbler

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    o/p, i assume they gave you a free loaner.
     
    #62 bisco, Jan 24, 2017
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  3. bisco

    bisco cookie crumbler

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    you shouldn't be allowed to take your prius through a car wash?
     
    #63 bisco, Jan 24, 2017
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  4. xliderider

    xliderider Senior Member

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    OP said he got a Gen 4 loaner.
     
    #64 xliderider, Jan 24, 2017
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  5. thatoneraccoon

    thatoneraccoon Active Member

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    Well, Perhaps I really am just overreacting.

    Man that sucks though you went though all that work on your new car too though.
     
    #65 thatoneraccoon, Jan 24, 2017
  6. Tideland Prius

    Tideland Prius Moderator of the North
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    It'd be nice but dealers are there for sales and service, not for repairs unfortunately - that's what body shops are for. I don't know how it works in the US but locally up here, certain body shops do work for certain dealers so at least you know that they're familiar with the vehicles and that the work is done well (otherwise the dealer is on the hook and then they can take their business elsewhere so the body shop does not want to lose a client).


    It wasn't too bad. I found a small tear in the upholstery and got it replaced. It didn't take long (just a day - as if I was taking the car in for service)
     
    #66 Tideland Prius, Jan 24, 2017
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  7. thatoneraccoon

    thatoneraccoon Active Member

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    Yeah, its pretty nice one they did. Its a lot like the prime, but I do miss the Prime :D and I miss not using gas going to work and back home hehe
     
    #67 thatoneraccoon, Jan 24, 2017
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  8. bisco

    bisco cookie crumbler

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    around me, some dealers have body shops, and some don't. it's probably a matter of space.
     
    #68 bisco, Jan 24, 2017
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  9. 2011v

    2011v Member

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    Of course (and I dont have a dog in this race) but Im pretty sure that I could fire up the pressure washer and penetrate the entire hatch area at the level of the rubber seals with water in my prime as the OP. In fact just learned/ confirmed that high pressured water was involved. Point is ... didn't completely make sense but now coming into focus.
     
    #69 2011v, Jan 24, 2017
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  10. bisco

    bisco cookie crumbler

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    understood. a car wash and pressure washer are 2 different things. as is rain.
     
    #70 bisco, Jan 24, 2017
  11. thatoneraccoon

    thatoneraccoon Active Member

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    Well this was an automatic car wash, I was not in control of the washing wands. Im sure if I was I could also make any car leak. but this was with the automatic wash.
     
    #71 thatoneraccoon, Jan 24, 2017
  12. thatoneraccoon

    thatoneraccoon Active Member

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    yeah, it sounding pretty normal I guess. maybe that manager was right *lol*
     
    #72 thatoneraccoon, Jan 24, 2017
  13. Felt

    Felt Senior Member

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    Clearly there are exceptions .... but I would have no overt concern about a 3rd party body shop doing warranty work. I would rather a qualified body shop performing the work rather than unskilled dealership personnel. A body shop has the skill and all the tools, sealants and fasteners necessary to perform the work.

    If you still have doubts and have access to the Velocity Network on cable, look at the incredible work body shops perform.
     
    #73 Felt, Jan 24, 2017
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  14. thatoneraccoon

    thatoneraccoon Active Member

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    Well this input is great to hear. Makes me feel a lot better about it for sure. Now I hope its a good shop
     
    #74 thatoneraccoon, Jan 24, 2017
  15. bisco

    bisco cookie crumbler

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    i wonder if this 3rd party is a body shoppe or auto glass place.
     
    #75 bisco, Jan 24, 2017
  16. thatoneraccoon

    thatoneraccoon Active Member

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    Actually from what I was understanding. It sounded like they had to take it to a shop and then the shop takes a look at it and may need to call in a glass place. Or so I think it was explained
     
    #76 thatoneraccoon, Jan 24, 2017
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  17. Mendel Leisk

    Mendel Leisk Senior Member

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    I would not be concerned about third party. Glass repair is not their normal work, and they probably have a body shop they work with regularly. That's what happened with our glass repair, on an Accord (many years back).
     
    #77 Mendel Leisk, Jan 24, 2017
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  18. thatoneraccoon

    thatoneraccoon Active Member

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    Man glad to hear this is pretty common it seems.
     
    #78 thatoneraccoon, Jan 24, 2017
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  19. EV-ish

    EV-ish Active Member

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    All they can reasonably do is repair the car to like-new condition and warranty the work.
     
    #79 EV-ish, Jan 24, 2017
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  20. Will_Prius16

    Will_Prius16 Member

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    Before doing the repair, check their yelp reviews. Don't settle for any bodyshop /repair less than 4 stars.

    Posted via the PriusChat mobile app.
     
    #80 Will_Prius16, Jan 24, 2017
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