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USB ports all inactive

Discussion in 'Prime Main Forum (2017-2022)' started by Northerner, Mar 4, 2023.

  1. Northerner

    Northerner Active Member

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    None of the USB ports are active - back seats and front. Apple CarPlay won’t work either. We tried two different cords and two different phones so it’s the car. Any ideas before I bring it to the dealer?
     
    #1 Northerner, Mar 4, 2023
  2. BiomedO1

    BiomedO1 Senior Member

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    Check the fuses, inside panel and outside panel?
     
    #2 BiomedO1, Mar 4, 2023
  3. sam spade 2

    sam spade 2 Senior Member

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    Does the head unit work otherwise ?
    AM/FM......SAT......GPS......????

    If it hasn't been "messed with", I hope you are still under warranty.
     
    #3 sam spade 2, Mar 5, 2023
  4. Northerner

    Northerner Active Member

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    Yes, all else works from what I can tell. We have backup methods for most things since Bluetooth and the car’s navigation system worked, so it’s just a minor inconvenience.
     
    #4 Northerner, Mar 5, 2023
  5. sam spade 2

    sam spade 2 Senior Member

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    But if you are under warranty, you SHOULD get it fixed.
    It may get worse later.
     
    #5 sam spade 2, Mar 6, 2023
    Northerner likes this.
  6. Northerner

    Northerner Active Member

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    We are about a week past warranty, but I’d have fixed it anyway. The good news is that all of the ports started working again- on their own! I have no explanation.
     
    #6 Northerner, Mar 6, 2023
  7. MikeDee

    MikeDee Senior Member

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    If it's an intermittent problem, that's going to be a problem for the repair shop to diagnose and fix.
     
    #7 MikeDee, Mar 7, 2023
  8. Northerner

    Northerner Active Member

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    Yes, I agree. One thing that may or may not have helped was that all started working again after powering up the induction charger. That worked and so I tested the USB ports and now they worked, too. They had not worked last time I had used the car on the previous day.
    I just include this last bit for anyone else to try should they experience the same issue and read this.
     
    #8 Northerner, Mar 7, 2023
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