Charging Port Question - no handshake?

Hi , the questions that come to my mind is
1- using the L1 evse....is the power orange led glowing aka ac power present.
2- charge schedule out of the way.....preventing it to charge ......aka CHARGE NOW or Charge immediatly ..don't remenber the proper message
3- can you engage the car in drive or reverse while being plugged in...it should NOT happen...if it does the plug or the onboard charger is defective
4- broken pin in the car receptacle
As you probably know plugging your car to an EVSE is governed by the SAE J 1772 standard . In a nutshell , an active and constant. dialog is establish between the EVSE and the car . 5 pins of different length and diametre are linked thru the plug and the receptacle . 2 of them carries AC current , an other is the Pe (protective ground), and one PP pin (proximity pilot) aka plug present mainly preventing the car to moove while being plugged to a EVSE aka charging station . Finally the CP (control pin) where the dialog is generated between the car and the EVSE. .
This dialog is happening at 1KHZ meaning a time period of 1 millisecond . Mainly this dialog controls the current requested by the onboard charger in the car .As the connector is removed, the shorter control pilot pin disconnects first, causing the EVSE to drop power to the plug. This also ensures that the power pins will not be disconnected under load, causing arcs and shortening their life. The ground pin is longer than the other pins, so it breaks last.
As you can see , controlling logic is distributed at the source (EVSE) and at the destination (car onboard charger) thru the connector.Also the car ECU monitors other parameters supervising the charge process.

 

The pins tend to get pushed back; if people aren't careful plugging the car in. Understandable, if your dealing with gail force winds and horizontal rain. Or, loose ground cable - temperature extreams loosen-up the grounding nut.
The good news is that it should be covered under your smog equipment warranty; assuming you haven't exceeded the mileage portion of that warranty.

Good Luck......

 

As @BiomedO1 wrote , a loose ground wire could paralyse the systeme randomly .
Good luck with the dealer.