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This is really the issue. I had a similar experience last week at Chrysler - they quoted me $1000 worth of worthless flushes and engine shampooing...
So I called Toyota Canada about the issue - they said to go back to the dealership and talk to a manager and THEN get a second opinion... a call...
I just dropped my 2014 Prius off at the dealer for regular service and they tell me the brake pads are rusted and 'locked up' into the calipers....
energyandair is right - and for me it took me quite a number of years of driving to figure this out. These days my first step whenever I get...
