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Hatch Headaches

Discussion in 'Gen 2 Prius Main Forum' started by Tumbleweeds, Nov 13, 2012.

  1. Tumbleweeds

    Tumbleweeds Junior Member

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    I just picked my 2008 Prius up from the dealer after having 4 new tires put on, after a blowout. When I went to open the hatch to make sure my spare and tools were all put back, the hatch would not open. It's a keyless model and the doors all unlock when I put my hand underneath the handle and I can lock them with the black button but the hatch will not open. I manually opened the hatch, thinking maybe the technician got something stuck in the latch when he closed it but did not find anything to be there. Has anybody else experienced this? Does it sound like the handle itself is bad or maybe an actuator? In my searches, I've found many cases where people have replaced the handle due to it "melting," but nothing similar to what I'm experiencing.
     
  2. JimN

    JimN Let the games begin!

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    I presume the doors behaved normally but you had to crawl on the deck, pop the cover, & spring the hatch. Before moving the car I would have checked the voltage on the 12v battery & ask the guy what he did or didn't do.
     
  3. Patrick Wong

    Patrick Wong DIY Enthusiast

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    The problem might be a bad hatch switch; or it might be the Smart sensor located in the rear bumper not picking up the fob signal when you are back there trying to open the hatch. Or, as you stated, the hatch lock actuator might not be working.
     
  4. Tumbleweeds

    Tumbleweeds Junior Member

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    Unfortunately I didn't discover there was a problem until after I brought the car home. I did however immediately call the dealer to notify them of the problem since they were the last ones in there. I am bringing the car back tomorrow morning so hopefully they can diagnose it. However, I don't have much faith in them since they told me there wasn't any way to pop the hatch from inside the vehicle. I knew this could not be the case and a quick internet search gave me the information I was after.

    Patrick, I eliminated the smart sensor as being the problem since the car does unlock when I grab the handle. I would think if the sensor was malfunctioning the unlocking feature also would not work, no?
     
  5. N.J.PRIUS

    N.J.PRIUS Member

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    It might be as simple as the rear netting getting caught in the lock mechanism. Same thing happened to me with the rear hatch getting stuck, however, every thing else seemed to be working correctly. I crawled through and manually opened the hatch as it was very much stuck and noticed that the rear netting had gotton caught! After that I always make sure when closing the rear hatch to visually check to see that the netting is away from the locking mechanism. I hope this is your problem as a simple fix!:)
     
  6. Patrick Wong

    Patrick Wong DIY Enthusiast

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    No. There are several sensors: one on the driver's side front door, one on the passenger's side front door, one near the center console inside the car, one in the hatch area, and one near the rear bumper. The reason it is required to have all these sensors is so that the Smart ECU can determine roughly where the fob is located, and control the car's operation accordingly.

    For example, if the fob is located outside the car, the car's power up status should not change when the POWER switch is depressed. Further, if the fob is located near the driver's door, the rear hatch or the passenger door should not be able to be unlocked and opened.

    If the fob is deemed to be within the car, then it is OK for the car to power up when the POWER switch is depressed, but it would not be OK for someone outside the car to be able to unlock either of the front doors or the hatch.
     
  7. Tumbleweeds

    Tumbleweeds Junior Member

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    NJ, I wish it were that simple but when I popped the hatch from inside the car, I didn't find anything obstructing the latch.

    Patrick, that makes total sense now. Thank you. I pray that's not the case though because it sounds like it'd be the hardest to repair.
     
  8. Tumbleweeds

    Tumbleweeds Junior Member

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    Well, as I expected the dealership was unable to fix the problem. I knew I was doomed when I had to show the technician and service manager how to open it from inside the vehicle. Their suggestion was to start throwing a bunch of parts at it, at my expense. I was not happy with this so the service manager rescheduled another appointment for a master technician to take a shot at it. The service manager stated the tech that had been looking at it wasn't very knowledgable when it comes to the Prius. o_O So not only was it not fixed nor properly diagnosed, now my smart key functions have competely ceased working as well. I'm ready to set both this car and the dealership on fire at this point.

    PS..the 12V battery is showing to be healthy.
     
  9. edthefox5

    edthefox5 Senior Member

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    Whens the last time you changed the FOB battery?

    Please humor me:
    With the foot NOT on the brake push the power button slowly twice. That puts the car in ignition mode and puts a load on the 12 volt battery. Measure that voltage now please and report.
     
  10. Tumbleweeds

    Tumbleweeds Junior Member

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    I last changed both FOB batteries about 2 months ago.

    I'm not currently with the car, but I did perform this test yesterday. The voltage was exactly what it should be according to the directions. 14.4 if I recall correctly.

    Also I got the smart key functions working again by pushing the button under my steering wheel.
     
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  11. koolingit

    koolingit Member

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    Flyboytr did a great write-up (with pictures) about a problem he was having with his hatch. It wasn't the same as yours, but the text and pictures will show you how to inspect the latch and wiring. It's very possible a careless person damaged the wiring while tossing the spare back in the trunk. Here's his post: Door Open (Ajar) Warning Light Staying On: REPAIRED | PriusChat
     
  12. Tumbleweeds

    Tumbleweeds Junior Member

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    Thanks for the link! This might very well prove useful. I did notice the spare was pushed up against the hatch area. I actually moved it forward and tightened down the bolt that holds it in place. I'll have to check the wiring harness now.
     
  13. edthefox5

    edthefox5 Senior Member

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    Nope 14.4 is when the car is in READY and is being charged. Meaningless for our experiment. Plz try again.

    Also can you lock the hatch by pushing the little black button back there. If not it may be prox sensors as Pat mentioned.
     
  14. Tumbleweeds

    Tumbleweeds Junior Member

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    Okay, my mistake. It was at 12.0. I just ran the check again with the same result.

    Yes, as previously stated all the locking functions are working. I can lock and unlock the car from the hatch as well as the driver and passenger doors. I took a look at the wiring harness and the connector is corroding. Based on how badly (looks like it's melting) my guess is it's been like that for a while now and probably got jarred by the spare tire. I'm not sure how common it is for these plugs to start melting but based on the above provided link, I'm not the only one. Perhaps another recall is in order?
     
  15. Tumbleweeds

    Tumbleweeds Junior Member

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    The wiring harness did turn out to be the cause of my problem. The plug is in real bad shape and I don't know what would cause this to occur. There is no sign of any other corrosion or water intrusion anywhere else in the trunk. I[​IMG] pulled it apart, sprayed electrical cleaner on it, and put it back together. Voila! It now opens again.

    [​IMG]
     
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  16. edthefox5

    edthefox5 Senior Member

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    Good catch. You may have water ingress into trunk that has now dried up. Pull the spare tire out and look real close in the well under the tire and with a flashlight look into the well where the base of the 12 volt battery sits. See if you see signs of water that has dried up like rust etc. Many reports of water leak into that area from various cracked weld seams. Your car is not a rebuild from an accident is it?

    BTW, your 12 volt check of the battery reveals the 12 is getting tired. Should be at least 12.3 in that mode. I would watch it or up your maintenance on it by doing a bimonthly battery charge. Alot of us do that here as its a good way of keeping an eye on that 12 volt battery health and periodic max charging it is very good for the battery. Takes 5 minutes.

    You DO NOT want to get caught with a dead 12 in this car.
     
  17. Tumbleweeds

    Tumbleweeds Junior Member

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    Thanks. I'll give it another good look and inspect around the 12V. I'm the original and only owner of this car so I know it's never been in an accident. Even if moisture was getting in near the battery, it still seems odd that the only area of concern is the plug on the latch harness. All of the various nuts, bolts, metal, and harnesses located in the spare tire well are rust and corrosion free. It leads me to believe that there's something wrong with the connector itself.

    I bought the car new in 2007, so it's probably a good idea to replace the 12V at this place anyways. Thanks again! PS I spent 9 years in Clearwater. These cold NY winters have me missing it there.
     
  18. SteveLee

    SteveLee Active Member

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    Being a new owner and interested in learning more about this great little car, I love this kind of thread where there was a problem presented, questions asked and suggestions made, and finally the issue uncovered and repaired, and with pictures!! A great resource, thank you guys.

    At the risk of belaboring the issue, other than water creeping in and flooding this area, which seems not to be the case, do some of you, that are more electronically knowledgeable than I, have any ideas why this connector would disintegrate like this in 6 years? I recall a child's electric car that our son rode for hours each day had a similar looking connector that got very hot and also began to disintegrate. I wonder if a heat issue inside the connector could be a factor? If not, what else could cause this?
     
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  19. edthefox5

    edthefox5 Senior Member

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    Since well is dry may be the connector overheated from excessive load like it melted like the electric hatch mech was pulling way to much current. Never seen any reports of that here. You have a one off odd issue. I would cut that harness out and bypass with crimps.
    Might want to do a simple test and open the door and turn on headlights and then while watching the headlight strength open the back hatch and see how much the headlights dim during the release. The release mech may be messed up. i doubt the lights should dim at all. But can't recall any reports of that other than the outside rubber handle melting which my car had also.

    Or there was some corrosion on the connector itself creating resistance which cause heat and will melt the plug. But thats weird to as the hatch release is so quick a current draw. Just plain weird.
     
  20. edthefox5

    edthefox5 Senior Member

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    oh its been beautiful the last month. No ac needed nor any heat. And here come the birds & the traffic!