After market Navigation

My M&D in DVD mode. The movie is widescreen format.

 

Now thats cool.

SCH-I535 ? 2

 

I wanted to thank you all for the advice on the Myron Davis unit. I have a 2013 prius and was able to have this installed succesfully by a local radio shop. The steering wheel controls did not have the right connection but he was able to splice into the existing one and make it work. All works great with sensors camera etc. Thanks again..

 

Does anyone's unit cut out sound for about 2 seconds after the unit turns on. I asked Myron and Davis about this and they said it was normal and the nav was loading. Has anyone experienced this and is there a way to fix it? Thanks

 

They all seem to do that. What's causing it is even if you start out with the radio or CD/DVD player, the unit takes a minute or so to acquire all the GPS signals - even if you are not using NAV at the time. Once all the signals are acquired, there's a momentary cut-out on radio or player(s). It's normal.

 

It seems that the Bluetooth may have failed on my unit. I originally had it paired with an iPhone 5 and everything worked perfectly. 3 days ago, I get in the car and find that it wasn't connected any more. Now It won't re-pair. To anything. Tap the pair button, it blinks, and nothing happens. It wont try to pair to my iPhone or a Casio flip phone so I dont think its the phone. A hard reset hasn't helped. Oddly I see the message "MD Disconnect(1234)" on the Bluetooth setup screen. It looks like either a software or hardware failure in the unit. I called Myron and Davis today and they said they had a number of issues with the iPhone 5 so he thought that was the problem, but I now know that explanation isn't viable because it would not connect to anything else. I'll call them again tomorrow and post what they say. I am unsure about the warranty. If it is truly only 30 days as stated in an earlier post, then that will be an unfortunate and I will be disinclined to recommend Myron and Davis products to anyone. We shall see. I have an outboard bluetooth unit that works well, but I would prefer to have the head unit work as promised. Any potential solutions by board members would be welcome.

 

The third photo in the eBay auction says 3 year/36k mile warranty

 

S0 far, I've been lucky but admit my phone's bluetooth is really old tech. It seems a number of M&D owners here have had bluetooth issues.
I don't understand why M&D doesn't just supply a firmware update to resolve this - thru the SD slot.

 

I have established that the Bluetooth issue on the M&D unit is definitely a hardware failure. This occured about 60 days after I installed the unit. The eBay seller Makeadealez, says it is warranted for 30 days so that is that, but would be glad to have it repaired at my expense. Myron and Davis says it is the seller's responsibility, and is not interested in standing behind the product they manufactured. I am not broken up about it because I paid so little for it, everything else works perfectly, and I have alternative means of gaining the Bluetooth functionality I want. So i am ok with it (of course if I had paid more than $300 for it, I would be a freaking angel of death). But it is useful to know: Myron and Davis has made it clear that under no circumstances should anyone pay more than bottom-of-the-barrel prices for their equipment.

 

That kind of attitude is a recipe for disaster for not only the longevity of the company itself but the reputation but I'm beginning to think they don't care from the experience of others & myself . To me, that seems unacceptable regardless of what we paid. It's like eating in a cheap restaurant & they get the right to poison us w/ their bad food. Call them out on their confusing warranty where some are covered a minimal(I forgot, was it 30 days?) whereas, some are covered for 3 years like evpv's .

 

Their so called 30 day warranty gets them past eBay's Buyer Protection period. Sounds like that seller is a crook. Make sure you revise your feedback left as you certainly can.

Mike

 

The seller on ebay is still advertising a 3 year warranty. You can dispute it through ebay, everything is in your favor.

 

The problem is it was no easy job to install these units. To back it out and remove all the GPS/mic/rear camera wiring/brackets, etc. would be a b!tch to do! Add to that, did any of us save the original packaging? I did, but I think if the BT went out on mine, I'd just live with it.

What M&D should do is allow you to take your car to a car stereo installer and get it repaired that way allowing a credit. Or if they know it's a circuit board, component, etc, send it to you with instructions so you can have it done.

 

I don't think I can fault the seller here. I could find no mention of a warranty on the listing and I did not ask. In his reply email to me, though, he said it was a refurb unit, which is not indicated on the listing as far as I can tell, although I would have bought the unit anyway. At $290, it is a heck of a deal, even with non-working bluetooth. Myron and Davis's policy, however, is a surprise, especially given that the unit was shipped from their factory. What I was hoping for was fairly minimal. I asked them if the bluetooth section was a separate board because I would be happy to swap it out, and removing and installing the unit is fairly trivial. However, the bluetooth is integrated into the main board so that is not an option. Alternatively, I could easily swap out the entire unit. I don't think I am going to pursue it any further in the absence of evidence that there is, in fact, a 3-year warranty (evpv, where did you see this?). The bluetooth interface is fairly crappy anyway and I have replaced with a Bluetrip (excellent device - rock solid) for music streaming and gone back to my onstar mirror for voice calls. However, in the future, I will avoid M&D products unless there is no other alternative. A failure in 60 days is clearly premature and obviously a manufacturing defect.

 

See my posts #134 and #227

 

I guess the scary part of this is the "refurb" unit. It means someone else had trouble with it too. You'd think if there was a hardware problem, they'd have fixed it already before sending it to you. As far as evpv's mention of a warranty, he showed a picture of an older box that had the 3 year warranty written on it. I checked my box and it was different and had no mention of a warranty.

Here's the other odd part about that ebay seller - his address is nearly identical to M&D's factory location! I think M&D just markets these units thru an ebay account they set up so you are not actually buying it from them.

 

M&D is not a factory, they just buy these units from China and sell them here. They can't fix the problems themselves.

The photo I showed in post #134 was not on the box, it's a photo from the ebay auction. If the auction promotes the warranty as 3 years then it has a 3 year warranty. And in this case there's decent evidence that the ebay seller and M&D are in some kind of business relationship.

 

Yep. It's there on the photo. There is no description anywhere else of a warranty. I will ask the seller and report back.

 

Agreed, but how do they acquire "refurb" units? I can't believe M&D ships returned units back to China for repairs...they'd have to contract with someone stateside to do the repairs. Anyway, about the ebay seller's warranty picture, my guess it was an early version of the package front scanned. Here's a shot of the packaging box I (and many of you) received. You can see there's no mention of a warranty on it - I checked everywhere. If you can coax the ebay seller, I'd like to know how it went.

 

They are not refurb units. Here is my exchange with the seller:

Me: Hello! I bought a NV7TPR1 from you on May26. Installed it the following week. Worked perfectly until 3 days ago when the bluetooth radio failed. It will no longer pair with anything and no longer emits a bluetooth signal therefore indicating a hardware failure. Everything else works fine. Do you have a warranty on this unit? I called the factory, they agreed with my diagnosis. When I asked about a warranty, they said contact you.

Seller: sorry for the slow response - These refurbished Navigation units have a 30 day factory warranty, I can have it repaired for you, no problem, but there may be a nominal charge depending on the issue - if you would like to have it repaired, please let me know and I will get you a RGA return number so you can send it in

Me: Hi. Thanks for your reply. I do see that there is no mention of a warranty on the listing, except that in the third photograph, it clearly says there is a 3-year warranty. I did not see a clear statement that it is a refurb. Given the excellent price, I am not terribly broken up about either one other than that I suggest you be more explicit in your listings. What I find amazing, however, is that M&D is unwilling to stand behind an obvious premature failure. This is my first experience in which a manufacturer has said "if your refurb fails prematurely due to a defect, tough - you're on your own". Unexplained hardware failures after 5% of an assumed extremely conservative expected lifetime of 3 years is, by any reasonable definition, a manufacturing defect. This provides a very strong inducement to avoid their products in the future, yes?

Seller: 1st off, sorry, yours is a new unit, not a refurb. These are close out units being sold way below dealer cost. The actual posting does not say anything about any warranty and under returns indicates only a 14 day return policy - the add did include a old flyer for the product (since removed) that was meant for new car dealers - these units never carried a 3 year warranty to the consumer, even when they were sold for $2,220 (original retail price), they did have a 3 year warranty when sold by a new car dealer in a new car - Sorry, I will do my best to get this unit repaired for you at no cost, however, without them looking at it I can not make any promises

At that point I basically said Naaaah, thanks. I am still relatively happy given the price and I still would recommend a unit from the seller with the caveat that there is essentially no warranty. I don't think the seller has done anything nefarious, and legally he has complied with the terms of the agreement. However, draw your own conclusions about M&D.