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Interior Paint/Finish fading?

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by Xzen808, Mar 27, 2017.

  1. Xzen808

    Xzen808 New Member

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    If anyone has any advice or solutions to my issue, I would be grateful for the assistance. I already notified my dealer, but they haven't sent a reply back:

    While cleaning up my Prius Prime today, I noticed that some of the interior paint/finish coming off of the black frame (?) that surrounds the display on the dashboard and the frame around the 11.6 inch display. Instead of a black finish, it is showing a silver color.

    Photo 1: Green boxed area, how the finish is suppose to look like. Red boxed area, the silver is showing through the black paint/finish.

    Photo 2: Red boxed area, the finish is coming off on the passenger side of the dashboard.

    Photo 3: Red boxed area, a view from the outside looking down.

    Photo 4: Red boxed area, Corner of the finished area showing silver.

    Also has anyone else encounter this problem?
     

    Attached Files:

    #1 Xzen808, Mar 27, 2017
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  2. djSyndrome

    djSyndrome Member

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    What are you cleaning your dash trim with?
     
    #2 djSyndrome, Mar 27, 2017
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  3. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    I thought something like that would be solid colour. That's not good, especially when underlying plastic is a contrasting colour. I've run into that on previous cars myself, like our 06 civic's shifter bezel: silver paint on black plastic.
     
    #3 Mendel Leisk, Mar 27, 2017
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  4. huskers

    huskers Senior Member

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    That is not good. Let us know what the dealer says.
     
    #4 huskers, Mar 27, 2017
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  5. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    You've given owners a timely heads-up, to baby that area! (y)
     
    #5 Mendel Leisk, Mar 27, 2017
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  6. Samprocat

    Samprocat Active Member

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    I hope this is not wide spread issue...That will be tremendous time in labor

    Posted via the PriusChat mobile app.
     
    #6 Samprocat, Mar 27, 2017
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  7. Xzen808

    Xzen808 New Member

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    Actually nothing. I wanted to get those Meguiar's wipes for the dashboard, but I didn't get a chance to buy them yet. Instead I use a swifter (duster) to clean up the lint.

    I might have used a lint free cloth a handfull of times to wipe the dash, but I didn't do any harsh scrubing.
     
    #7 Xzen808, Mar 27, 2017
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  8. Xzen808

    Xzen808 New Member

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    Thanks for a the replies and concern.

    I managed to contact the dealer and will set up an appointment with their service department to take a look at the problem.

    I will update this thread.
     
    #8 Xzen808, Mar 27, 2017
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  9. Xzen808

    Xzen808 New Member

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    Update as of 3/29/17
    I went to the dealership today (Servco Toyota), they took a look at it and considered it "discoloration" and believe it might be a manufacture defect.

    So they ordered the parts for me (trim) and will let me know when the parts arrive so they can do the repair.

    I asked the service technician if he ever encountered a problem like this before. He stated that since the car is so new, these cars haven't come in for service yet.

    Will continue to update this thread.

    Added another shot of the "discoloration" on my dashboard trimming.
     

    Attached Files:

    #9 Xzen808, Mar 30, 2017
  10. Since2002

    Since2002 Senior Lurker

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    Is it possible that it came from the factory like this and that you just didn't notice it until you were cleaning the interior? From your camera angles it looks like you wouldn't easily see it while sitting in the drivers seat.
     
    #10 Since2002, Mar 30, 2017
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  11. Xzen808

    Xzen808 New Member

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    Could be.

    I agree that I didn't notice it until now (a few months after buying my Prime). When I sit in the drivers seat, I can barely see the discoloration as the silver looks like glare off the dashboard.
     
    #11 Xzen808, Mar 31, 2017
  12. SacMcNasty

    SacMcNasty New Member

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    Abrasive chems will zap any finish. Drive thru washes are notorious...armor all should be called armor off...Use water and microfiber instead.

    Posted via the PriusChat mobile app.
     
    #12 SacMcNasty, Apr 1, 2017
  13. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    But should there even BE a finish, and an underlying, different coloured base plastic? Seems to me decent quality plastic dash material is same colour right through, not painted on: that's just asking for trouble.
     
    #13 Mendel Leisk, Apr 2, 2017
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