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Durability Product Quality Survey

Discussion in 'Prime Main Forum (2017-2022)' started by pgaryu, Nov 21, 2019.

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  1. pgaryu

    pgaryu Junior Member

    Joined:
    Dec 9, 2010
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    Location:
    WA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I received email for Durability Product Quality Survey from "Toyota HQ".

    Is that for every prime owner?
    Is there a way to verify if https://ToyotaDurability.com is a legit domain for Toyota?
    In case you have not received it, do you have anything you want me to type in?
     
    #1 pgaryu, Nov 21, 2019
  2. kevins007

    kevins007 Active Member

    Joined:
    Sep 17, 2016
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    Location:
    Milwaukee
    Vehicle:
    2017 Prius Prime
    Model:
    ----USA----
    I received the email too. I did the survey and mostly gave the Prime good scores. But said the Entune system is garbage.
     
    #2 kevins007, Nov 21, 2019
  3. pgaryu

    pgaryu Junior Member

    Joined:
    Dec 9, 2010
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    Location:
    WA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Totally agree with Entune....
    I will ask for a free software upgrade to support Apple CarPlay / Android Auto.
     
    #3 pgaryu, Nov 21, 2019
  4. dubit

    dubit Senior Member

    Joined:
    Dec 3, 2016
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    Location:
    Indiana
    Vehicle:
    2016 Prius c
    Model:
    Two
    They don't go out to everyone.
     
    #4 dubit, Nov 22, 2019
  5. schja01

    schja01 One of very few in Chicagoland

    Joined:
    Apr 22, 2005
    1,732
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    Location:
    Chicagoland
    Vehicle:
    2018 Prius
    Model:
    Prime Advanced
    Its s a DURABILITY survey aimed at owners who’ve had their vehicles over a year.
     
    #5 schja01, Nov 22, 2019
  6. Salamander_King

    Salamander_King Senior Member

    Joined:
    Nov 8, 2015
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    Location:
    New England
    Vehicle:
    Other Hybrid
    Model:
    N/A
    I have not received the e-mail. At least not yet.
     
    #6 Salamander_King, Nov 22, 2019
  7. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
    54,647
    38,201
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Would the Primes have that finish pealing issue on the C-pillar?

    Steering wheel peel?

    There's also that rusting hatch handle.
     
    #7 Mendel Leisk, Nov 22, 2019
    bisco likes this.
  8. schja01

    schja01 One of very few in Chicagoland

    Joined:
    Apr 22, 2005
    1,732
    1,156
    0
    Location:
    Chicagoland
    Vehicle:
    2018 Prius
    Model:
    Prime Advanced
    I dinged it for the mysterious 12 volt battery drain problem I experienced.
    Haven’t experienced the rusting hatch handle. Yet.
     
    #8 schja01, Nov 22, 2019
  9. m8547

    m8547 Senior Member

    Joined:
    Aug 8, 2018
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    Location:
    Colorado
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Plus
    I got something like that. I think it was a new car quality survey from Toyota. I gave them pretty bad scores on some things. For example it asked about the rear windshield wiper. So I said the rear windshield wiper is missing, must be some serious quality problems at the factory. I think I said several times that Entune is garbage and I want Android Auto. I also said the tachometer was missing (they must have forgot that too).
     
    #9 m8547, Nov 22, 2019
    Mendel Leisk likes this.
  10. illumiN8i

    illumiN8i Active Member

    Joined:
    Jun 2, 2018
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    Location:
    Grand Rapids, MI
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Advanced
    Also did the survey. Hopefully they listen to us!
     
    #10 illumiN8i, Nov 22, 2019
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