Cracked Trunk Trim Piece - Not Warranty Covered?

2023 Prius at ~7,500 miles here with a crack. I took it into the dealership and they claimed there was "outside influence" and thus isn't covered under warranty. I'm taking the car back in next week for an unrelated issue and will follow up with them.

The service manager said to call Toyota Customer Engagement directly and open up a case with them. I've contacted Toyota and provided links- we'll see what they say.

 

[ Same issue here. Taking to dealer to find out of covered?


QUOTE="Poseidon, post: 3410314, member: 206831"]Hi all,

A month ago I started noticing a crack on a trim piece on the trunk of my '23 Prius, and later found a few other folks on Reddit that had similar issues. Car was driven normally, but I suspect bumps may have caused that plastic piece to start cracking, which grew over time. I took my car in today for my 10k service, and was surprised to hear that this is not currently covered under warranty, and that (according to my service rep) it would cost 1k USD to fix. The rep did mention they would have their warranty manager reach out to Toyota to see if this is a known issue, but for now, I'm out of luck.

Does anyone else have the same issue with their '23 Prius, and if so, how has your dealer responded?

Pics attached below for reference:

[/QUOTE]

 

It’s covered under warranty. Took mine in today part will be in next week.

 

That's good news. Any documentation, reference of some sort, for others?