Hybrid system Malfunction (Visit Your Dealership)

ChapmanF · Aug 4, 2024 at 12:52 PM

RandyPete said: ↑

Why not measure the starting amps during a startup to READY mode ?
Click to expand...

When mr_guy_mann did that for a gen 2, it looked like this:

The only time it gets anywhere near 100 A is one instantaneous spike during the time bouncing mostly around 20 A. (The kinds of things that often produce an instant spike like that also often work just fine if the power source slightly limits the height of the spike.)

If I remember right, old PriusChat member hobbit also has such a graph somewhere, also captured on a gen 2.

JohnPrius3005 · Aug 4, 2024 at 2:33 PM

RandyPete said: ↑

An update on my 2024 PP XSE car warranty work. I lasted posted in #41, then in post #66, with updates on progress with the warranty work.

I got the car back this last week and returned the replacement rental car to Enterprise Rental yard.

Here's a summary of the outcome:
Took the car in 5/2/24 with complaint about :
1- Hybrid SystemMalfunction text to left of speedo display (a recurring reported problem).
2- A/C System does not work, Fan operates, does not blow cold air.
3- Heater does not work, Fan operates, does not blow warm air.

Several calls and text messages later I learned that Heater and A/C are part of a climate control system that uses a heat pump. Learned from other posts here that the system is extremely complex (May be the most complex climate control system in any car). Learned that Toy SLO had not worked on this system for any customer previously.

It became apparent and was stated that the Traction Battery with integral Heating/Cooling feature has to be replaced as a unit. The traction Battery was good, but the Heat/AC elements (evaporators/condensors) were leaking coolant gas within the battery assembly.

Then I learned that Toyota does not have a Traction Battery for the 2024 PP XSE in stock any where in the USA. They predicted an 8-12 week wait for the traction battery to be manufactured and shipped from Japan to Toy SLO. I ask again for a vehice rental and they arranged one for me from Enterprise to be picked up on 6/6/24. Nissan Rogue Hybred. In about 30 days it was repaced by a Chevy Malibu (30 day rental contracts).

My little new Toy PP XSE was parked in the back of their car impound area and left to sit unattended for the duration, until the Traction Battery arrived. I went and found it and learned that the 12v battery was dead and the door had to be opened vith the mechanical key.

Got a call about a little over a week ago asking me to come in and pick it up on a Friday when my service manager was not working. Warranty work was complete. I opted to pick it up on the following Monday. Made more calls and found out the 12v battery had not been tested or replaced. That was adressed. Then it needed to be detailed. That was taken care of.

Went in, waited a short time on 7/27 , they gave me the keys and they ask that I come back after returning the rental car to Enterprise and closing out that contract. Drove the Toy PP XSE home, charged the traction battery up with my HOUSE 120V outlet and the toyota charge cable. Returned the rental and the next day 7/30 went back to Toy SLO to get the warranty invoice for the work perfored on my new car.

Here's a summary of the warranty work and car rental that Toyota (corp) apparently paid for:
(note that I found a $90.04 charge for 0.5 hours of tech time, so their labor rate must have been $180.00/Hour or so)
$453.90 for 50 grams of 123YF cooling system gas.
Replace 12v battery with True Start battery parts $208.54, labor $90.04
Replace Battery Assembly HEV part number G9510-47162 parts $28,345.42, labor $1,242.48
$2,752.46 Car Rental.
Total Warranty Claim paid $33,093.00

I still have some questions about the 12v battery replacement. Will Talk to service writer Monday about that.

I hope you all bought the extended Warranties for your PP XSE when you purcased the car.
This work was done under the standard factorty warranty. But as time passes, I might need that extended warranty in the future. I tend to keep my vehicles for a long time.

The Dealership never identified the cause of the coolant gas leak in the battery compartment.
Click to expand...

This the perfect textbook case in many areas:
Buy new. These cars are very complex and hard to fix.
You have to be aggressive and know what you are talking about with warranty claims.
Always get a loaner. This effectively holds the dealers feet to the fire with an ongoing expense.
Be very detail oriented.

I salute you Pete!!
Anyone considering buying a vehicle should read this post 5 times. And then another 5 times.

RandyPete · Aug 4, 2024 at 4:10 PM

JohnPrius3005 said: ↑

This the perfect textbook case in many areas:
Buy new. These cars are very complex and hard to fix.
You have to be aggressive and know what you are talking about with warranty claims.
Always get a loaner. This effectively holds the dealers feet to the fire with an ongoing expense.
Be very detail oriented.

I salute you Pete!!
Anyone considering buying a vehicle should read this post 5 times. And then another 5 times.
Click to expand...

Getting a loner car was not an option untill they diagnosed the problem (took about a month) and got a 8-12 week delivery time for the part needed. Then they offered the loaner. It was not at dealer expense,but at Toy Corp expense as I understand it.

RandyPete · Aug 4, 2024 at 4:24 PM

CooCooCaChoo said: ↑

Is that correct?

If it is, they should've just gave you a new car and call it even.
Click to expand...

There are more criptic columns in the battery cost itemizaation:
U/Cost $15,661.32; E/Cost $15,661.32; U/Price $28,345.42

.

RandyPete · Aug 4, 2024 at 4:27 PM

ChapmanF said: ↑

When mr_guy_mann did that for a gen 2, it looked like this:

The only time it gets anywhere near 100 A is one instantaneous spike during the time bouncing mostly around 20 A. (The kinds of things that often produce an instant spike like that also often work just fine if the power source slightly limits the height of the spike.)

If I remember right, old PriusChat member hobbit also has such a graph somewhere, also captured on a gen 2.
Click to expand...

Gen 2's are much different than Gen5's as best I can tell. I'd like to see the data for Gen5 12v battery current discharge from OFF to READY mode.

Hybrid system Malfunction (Visit Your Dealership)

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Hybrid system Malfunction (Visit Your Dealership)

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