2011 Prius

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by 2011GeorgePrius, Jan 4, 2021.

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  1. cnc97

    cnc97 Senior Member

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    So if you don’t pay the monthly fee there is no warranty??? RUN AWAY, FAR FAR AWAY!!!
     
    #21 cnc97, Jan 7, 2021
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  2. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    Should I? Go somewhere else?
     
    #22 2011GeorgePrius, Jan 7, 2021
  3. rjparker

    rjparker Tu Humilde Sirviente

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    I would definitely call the other options and ask about 1) A repair to your batteries specific code and optionally 2) A battery swap with full battery warranty.

    With this shop, you should at least get a warranty on the swap battery without paying more. A couple of years would be reasonable. The warranty is really what you are paying for when you let them swap your battery assembly. They are just going to clean yours up and sell it again. It appears they are actually selling a service contract on future battery, inverter and pump problems. At $300 a year.

    Depends some on how long you want to keep it. Short term, then a service contract by the month might be ok. Four or five years, $300 a year adds up.
     
    #23 rjparker, Jan 7, 2021
    Last edited: Jan 7, 2021
  4. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    I’m planning to keep the car for about another 15 years
     
    #24 2011GeorgePrius, Jan 7, 2021
  5. Grit

    Grit Senior Member

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    There's going to be plenty of egr circuit cleaning & occ dumps for ya.
     
    #25 Grit, Jan 7, 2021
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  6. mikey_t

    mikey_t Active Member

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    If that's the case I would honestly get a new one from the dealership. I don't think any other recycled or refurbished solution would last nearly that long. The peace of mind of not having to worry about it would be worth it, IMO.

    Though I would call around and ask to speak to a supervisor or some higher-up about your recently expired warranty. It won't hurt to escalate your case since it's what, a week out of warranty?
     
    #26 mikey_t, Jan 8, 2021
  7. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    I’m going to call Toyota at 1 800-GO -TOYOTA and see what they say
     
    #27 2011GeorgePrius, Jan 8, 2021
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  8. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    They Said The Battery Can Be Replaced Under Warranty Because The Car Was Bought On December 14 2010 Because Of It Hasn’t Hit The 121 Month Yet According To The Vin Number And They Can Add A Warranty To The Battery 72 Months. For some reason my dealership said that warranty was expired
     
    #28 2011GeorgePrius, Jan 8, 2021
    Last edited: Jan 8, 2021
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  9. rjparker

    rjparker Tu Humilde Sirviente

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    You just won the hybrid battery lottery.
     
    #29 rjparker, Jan 9, 2021
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  10. mikey_t

    mikey_t Active Member

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    Amazing! The dealership person was probably being a lazy bum. When mine was replaced, I recall my dealership person casually mentioning how there was a lot of paperwork involved in getting Toyota to reimburse them for the parts and labor. Thankfully I didn't any issues though.
     
    #30 mikey_t, Jan 9, 2021
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  11. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    I’m taking it Toyota today To get battery fixed a long with an oil change and I’m going to let them look at the tire For C2123.
     
    #31 2011GeorgePrius, Jan 9, 2021
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  12. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    It’s at owings mill Toyota is at parking a lot just dropped it off with a note saying to call Toyota customer support with Extension number on it to call them ask for my name he’ll talk to him or her and also my with my phone number told them to get battery changed oil changed and to look at tire for C2123.
     
    #32 2011GeorgePrius, Jan 9, 2021
    Last edited: Jan 9, 2021
  13. cnc97

    cnc97 Senior Member

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    You should go buy a lottery ticket. That’s great
     
    #33 cnc97, Jan 9, 2021
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  14. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    Here’s what they found they found a leak in battery and no Corrosion and found gen 1 cells in a gen 3 what the heck.
     

    Attached Files:

    #34 2011GeorgePrius, Jan 9, 2021
    Last edited: Jan 9, 2021
  15. rjparker

    rjparker Tu Humilde Sirviente

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    Did you buy the car used? Did Toyota still give you a new battery?
     
    #35 rjparker, Jan 9, 2021
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  16. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    It was bought new in December 14 2010 Toyota hasn’t done anything they continue to work on it Monday but why are their gen 1 cells in it?
     
    #36 2011GeorgePrius, Jan 9, 2021
  17. rjparker

    rjparker Tu Humilde Sirviente

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    First thought is somebody rebuilt the battery which is why I asked if you bought it used. Maybe there is a miscommunication about gen1 cells in a gen3 battery assembly.
     
    #37 rjparker, Jan 9, 2021
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  18. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    How there can be miscommunication when the battery was never swapped out? I just want to know how gen 1 cells got in gen 3. Not trying to be rude just asking.
     
    #38 2011GeorgePrius, Jan 9, 2021
  19. rjparker

    rjparker Tu Humilde Sirviente

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    I am suggesting maybe you heard it wrong from your dealer. Maybe there are not gen1 cells in there, eg just a miscommunication.
     
    #39 rjparker, Jan 9, 2021
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  20. 2011GeorgePrius

    2011GeorgePrius Junior Member

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    Look at the photos don’t they look like gen 1 cell
     
    #40 2011GeorgePrius, Jan 9, 2021
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