2012 Prius V: In Setup, Bluetooth button does nothing

Discussion in 'Gen 3 Prius Audio and Electronics' started by rschnapp, Aug 17, 2016.

  1. rschnapp

    rschnapp Junior Member

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    My wife's 2012 Prius V has worked just fine since we bought it new. Today, my wife noticed that the Apps button is no longer doing anything, so she can't get navigation.

    I checked, and her phone's bluetooth is turned on, and still knows about the car. However, when I turn on the car and press the Setup button, the Phone, Bluetooth, and Apps buttons highlight when I press them, but nothing else happens.

    Any ideas? I'm not looking forward to getting charged by the dealer for getting this fixed. Has anyone seen this behavior before?
     
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  2. rschnapp

    rschnapp Junior Member

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    ...and now I'm sitting in the Toyota dealership, sipping the "free" coffee, trying to get work done over a very anemic "free" WiFi, with an estimate of $125 (and a wait time of two hours) to repair the problem that was likely caused by a botched software update over Entune.

    That just isn't right. Software updates don't happen that often, and if the update system is designed properly, they shouldn't screw up the car's functionality. I work on mobile software, and understand how this all works. Believe me, it's not rocket science.

    Charging me to fix a problem caused by a faulty design? That's just not right. (Never mind the inconvenience.)
     
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  3. rschnapp

    rschnapp Junior Member

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    Ah! Supposedly the "Entune" computer is shot. 4-5 days lead time, and $450! On a car that's less than 4 years old!?
     
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  4. rschnapp

    rschnapp Junior Member

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    ...and if anyone is interested, the upshot was that the expansion unit was the actual culprit. That took another two visits to the dealership, and an additional $85 over and above the unnecessarily replaced radio (not an "Entune unit" -- there probably is no such thing).
     
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  5. TenBoom

    TenBoom Reno

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    Feb 3, 2013
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    Location:
    Carson City, NV
    Vehicle:
    2012 Prius v wagon
    Model:
    Three
    Sounds very similar to our problem. Went on for the last six weeks or so, plus no radio. Today the radio function actually came back, but still no apps/nav/Bluetooth. What is the expansion unit that you referred to?
     
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