2014 Prius 3 - Entune won't work (Pandora)

Is a USB cable connection needed to use Entune App Suite?
Originally, Entune App Suite 7 required a cable connection for certain head units. On select 2014 model year vehicles, the Entune App Suite can be launched and used via the phone’s Bluetooth® 8 connection without a USB cable. To charge your Android mobile device while using the Entune App Suite 7, you may use the 12v charger or USB port. For Apple products, using the USB port to charge will prevent the Entune App Suite 7 from working; only the 12v charger will work on Apple products when using Entune App Suite 7.

 

Is your EnTune at version 3.2.0 ??

 

Check in your MFD (multi-function display) under settings, under bluetooth, the iphone settings and make sure it shows phone, music and internet connected. If not try and connect internet at this point.

 

There are two different in-car Entune systems, Display Audio on the lower grades, and JBL on the high-end trims. See this post:
Why can I not make Entune App use my phone via data cable (instead of Bluetooth) | PriusChat

Erin has a Prius III, which should have Display Audio. As noted in the linked thread, on Display Audio the iPhone will connect to the car Entune system via USB, or via Bluetooth with the mobile/personal hotspot enabled on the phone. It will not work using just Bluetooth.

 

Let us know what they say.

 

What year are you referring to in your links without me reading?? The 2014 is a different system and should be running 3.2.0. I don't know if this has been verified yet. According to Toyota FAQs, Apple will now only work on bluetooth and not with USB hooked up.
She already said she doesn't have the JBL system.
Erin have you looked at your bluetooth on the MFD to see if it shows the three functions enabled for your phone yet? phone music and internet??

 

What version do you have installed in the car?

 

iPhone™ Users
Phone must be paired for hands-free (see instructions above). Bluetooth® streaming audio may also be connected.

The Entune® application must be the current active application on the phone. Ensure you are Signed In (menu/options or settings) and the phone is in a "listening" state.

• 1. Plug the iPhone™ USB cable into the iPhone™ and vehicle USB console port.
• 2. Do NOT attempt to connect for Internet via the Setup/Bluetooth® menus. A connection failed message will persist. This step is not needed as the Entune® services are enabled when the cable is connected and the Entune® app is launched.

Note:
The Entune® lockout (disconnect) screen appears on the phone. Entune® apps are accessed on the radio.

Need help completing your pairing? Call the Toyota Customer Experience Center at 1-800-331-4331

 

That thread was from 2013, but my Display Audio system is running on 3.2.0, and it quite definitely only works with my Turn off signatures in Tapatalk USB.

That note in the FAQ is contradicted by everyone here who's used an iPhone with Display Audio, as well as by Toyota themselves in the compatibility PDF:
http://www.toyota.com/content/entune/pdf/Phone_Compatibility_List_Display_Audio2.PDF

The FAQ has this:
"On select 2014 model year vehicles, the Entune App Suite can be launched and used via the phone’s Bluetooth® connection without a USB cable."
But it doesn't say *which* 2014 models that applies to - I think it's only those with the JBL system.

In the compatibility PDF (bottom of page 1) is this statement:
"Toyota vehicles equipped with the Display Audio multimedia system require all iPhone users to connect using an Apple connector cable to the vehicle's Universal Serial Bus (USB) port"

 

Glad you got it working! But what exactly did you have to do, for the benefit of future readers?

 

So what was it?
I tried an iPhone 4 on mine and with app running , plugged in cable and message came up to use phone internet. I said yes and the entune worked through my 4 connected to my house wifi. Phone doesn't have a carrier anymore.
No hotspot mode needed to be running.

 

Just to be clear, you only need the hotspot on the iPhone if you want Entune to work over Bluetooth.

 

Same problem

 

No flames from me! All the info in this thread will surely help someone else down the line.