2020 Malfunctioning display. pls help

Discussion in 'Prime Audio, Electronics, and Infotainment' started by Nathan Guynup, Nov 29, 2019.

  1. Nathan Guynup

    Nathan Guynup New Member

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    Good evening,

    We have owned a toyota prius for over 12 or so years ( 4 different models ) We just traded or 2018 for the 2020 toyota prius prime for no good reason other than color. lol

    We brough the car home about 2 months ago, about 2 weeks ago my wife was driving it and the main display ( sorry no technical terms, the display between the driver and passenger seat) just turned off. It stay off for about 20-30 seconds and then turned back on. It acted like the car powered down and powered up (meaning the display went thought the normal steps when you first turn your car on. She said it didnt affect anythign else. It only happened the one time so we left it at that. Today I was bring in the kiddos to school it happened topw times to me.

    Has anyone else had this issue? Is there a fix? Or a direction i can tell the Toyota mechanic to start?

    If this has been posted in the past, pls point me in the direction of that thread, I was unable to find anything remotely close to my situation. Yeah.. I know its under warranty but living 2 hours from the dealer I want to tell them a little more of a technical problem / reason for my call.

    Thanks to you all and hope you all had a holiday / Thanksgiving.
     
  2. bisco

    bisco cookie crumbler

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    yes

    not sure, ask dealer service or call toyota

    i cant believe this is still a problem after 4 years.

    look for 'rebooting' in your search
     
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  3. bisco

    bisco cookie crumbler

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  4. Nathan Guynup

    Nathan Guynup New Member

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    Thanks, I'll try searching that and also report that to them when I call Monday
     
  5. jerrymildred

    jerrymildred Senior Member

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    The dealer will probably want to know what app/apps were running at the time. That's often a big clue.

    I'm not saying you and she did what I've done, but I have accidentally done it. If you inadvertently touch the audio power button for more than about a second, it will reboot the display.
     
  6. bisco

    bisco cookie crumbler

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    are there any apps on the 2020?
     
  7. jerrymildred

    jerrymildred Senior Member

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    In the general sense, yes. The GPS route guidance is an app. The climate control is an app. Sound is an app. It's all run by software these days and each function is an application that connects the user to the hardware. Just like the telephone function in a smartphone is actually an app.
     
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  8. Dennis_MA

    Dennis_MA Member

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    My 2020 reboots much more often than my 2017 did. I figured Toyota is working on a software update to correct this. See the recent string under the Prime Care, Maintenance and Troubleshooting Area. I was going to mention it to my dealer during my first service but I want to make sure that they do not charge me if they cannot reproduce the problem as it only happens every week or so.
     
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  9. Tickwood

    Tickwood Member

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    Mine has rebooted once in 4 months. No apparent reason
     
  10. Fuel Miser

    Fuel Miser Junior Member

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    I had my display reboot at odd times too once. Turned out to be a power cable dropping down across the power button from my dashcam triggering the touch sensitive button. You know, I love my car, but all this touch sensitive BS on cars drives me bonkers. I'd but a car with regular buttons and knobs over a damn touch screen any day, but I don't see manufacturers being smart about whats safest (non distracting) and most reliable, over fancy and frilly.
     
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  11. Mendel Leisk

    Mendel Leisk Titanic Social Director

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    All it takes is for one manufacturer to catch on, that this (tactile, ergonomic, easy to use by touch alone) might be a thing, and the race would be on. Too, it would be an almost comedic about-face, lol.

    I'd assume their motivation for going to touch screens for everything under-the-sun, even critical controls, is $'s.
     
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