2020 Prime Charging Door Jams

Discussion in 'Prime Main Forum (2017-Current)' started by epete, Nov 1, 2019.

  1. epete

    epete Member

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    I have had my 2020 Prime for 3 months now. I have now experienced the Charger Port Door jamming in its closed position where I am unable to press to release the latch and open the door two times so far. Has anyone else experienced this? Is this a design flaw that I will periodically have to deal with or is this a problem that can be fixed?
     
  2. Tickwood

    Tickwood Member

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    Is the car locked???
     
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  3. jerrymildred

    jerrymildred Senior Member

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    If the car's locked, it won't open. If it's not locked, it should still be under warranty. This is not normal.
     
  4. schja01

    schja01 One of just a few in Chicagoland

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    I’ve had it jam when I forgot to move the protective cap from the stow position back to the charging port and then tried to close the door. It jams semi closed and is difficult to get unjammed.
     
  5. vvillovv

    vvillovv Active Member

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    Which model 2020 Prime do you have?
    I have the 17 Prime Plus without the chargeport door lock.
    20191101_chargeportdoor1.jpg 20191101_chargeportdoor2.jpg 20191101_chargeportdoor3.jpg

    maybe someone with the locking door can post a shot or two if your model has the lock
     
    #5 vvillovv, Nov 1, 2019
    Last edited: Nov 1, 2019
  6. jerrymildred

    jerrymildred Senior Member

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    IMG_1420.jpg IMG_1421.jpg
     
  7. vvillovv

    vvillovv Active Member

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    How long did it stay jammed the two times? How did you finally get it open after it jammed?
    What difference(s), if any did you notice the two times this happened?
     
  8. epete

    epete Member

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    Thanks for all of the helpful info. I will have to see if it happens again when the doors are unlocked. I was unaware of that. To get it to open I had to constantly try and open and finally it opened (both times).
     
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  9. jerrymildred

    jerrymildred Senior Member

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    Well, if the car doors are locked, the charge port door won't open no matter how many times you try. If it opens after multiple attempts, then something must be out of adjustment. Look around the edges of the door when it's closed to see if it's rubbing on the car body. Or there could be something wrong with the "latch button." It's just a push to latch, push to pop out thing like some stereo cabinet doors. You can leave the door open and push that button to see how it works. All it does is extend and push out the door enough for you to get your fingers behind it.
     
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  10. Tideland Prius

    Tideland Prius Moderator of the North
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    Unless you have the SKS fob with you. It's possible he might be standing just outside of range and reaching into open the flap which can result in a flap opened ajar. You'll have to close it and then push it to open again.
     
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  11. jerrymildred

    jerrymildred Senior Member

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    True dat! I just went outside and made sure on my own car. (y)
     
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  12. VTBIGDOG

    VTBIGDOG Active Member

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    If the car doors are locked and you have the key in your pocket, pressing the charge door will cause the car to unlock.
    Posted via the PriusChat mobile app.
     
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  13. ctscoob

    ctscoob Junior Member

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    This is probably a dumb suggestion, but are you pressing in the center of the charging port door? I only ask because I struggled the first few days opening mine and it suddenly hit me you have to press it in the center. If you try pressing it on the edge it won’t open very easily.
     
  14. jerrymildred

    jerrymildred Senior Member

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    That's really interesting. There must be differences in how various ones fit and work. Mine does best if I press right where the "push the door open" button is.
     
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