2020 Prius Prime delivered with empty EV Battery

Discussion in 'Prime Main Forum (2017-Current)' started by alvinator, May 27, 2020.

  1. alvinator

    alvinator Junior Member

    Joined:
    May 19, 2007
    9
    9
    0
    Location:
    SW Florida
    Vehicle:
    2020 Prius Prime
    Model:
    Limited
    We picked up our new 2020 Prime today. It had a full tank of gas and a fully empty EV battery. Yesterday, when I test drove it the EV battery was also discharged.

    I was told that they don't sell many Primes and the salesperson was responsible. I call it complete stupidity.

    Any one have any thoughts?
     
  2. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
    39,848
    28,372
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Sure: charge it up and move on.

    Maybe just for giggles: check your tire pressures too (with the car having sat a few hours). If they're all at max sidewall, you know the dealership was just "mailing in" the PDI, and maybe you want to dig a little deeper. For example, I believe there's a couple of oblong hole plugs that are supposed to be installed on openings towards the rear, on the underbody, just inboard of the rear scissor jack bearing points. They've been reporting missing, or just tossed in the glove box.
     
    #2 Mendel Leisk, May 27, 2020
    Last edited: May 27, 2020
    alvinator likes this.
  3. Salamander_King

    Salamander_King Senior Member

    Joined:
    Nov 8, 2015
    6,102
    4,778
    0
    Location:
    New England
    Vehicle:
    2020 Prius Prime
    Model:
    LE
    That's nothing new. Dealer almost never charge up the PRIME. It is not good for the battery to be fully charged and not driven right away. I would say, 9 out of 10 PRIME sold in the US was not charged. This includes the NE region where tons of PRIMEs are sold. My two PRIME were not charged when I picked up.
     
    alvinator likes this.
  4. alvinator

    alvinator Junior Member

    Joined:
    May 19, 2007
    9
    9
    0
    Location:
    SW Florida
    Vehicle:
    2020 Prius Prime
    Model:
    Limited
    Thank you for your valuable information. I consider the case closed. Primes are hard to find in Florida.
     
    Salamander_King likes this.
  5. Bob Comer

    Bob Comer Active Member

    Joined:
    Sep 20, 2010
    668
    420
    0
    Location:
    South Carolina low country
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    My car wasn't charged either, in fact, the charger was in the back of the car all in plastic. I plugged it in that night. :)
     
  6. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

    Joined:
    Oct 2, 2004
    40,900
    12,444
    41
    Location:
    Canada
    Vehicle:
    2018 Prius Prime
    Model:
    Technology
    Fortunately my dealer is on top of things. They have two chargers in the dealership (And it's a temporary space too, while the original location is under full renovations) - One for test drives and the other in a customer spot (but seems like the dealer also uses it to charge their Primes). Both my test drive and my personal vehicles were fully charged.

    Unfortunately, plug-ins are still rare (and the Prime is Toyota's only plug-in vehicle... for now) so salespeople aren't trained (or just slipped their minds I guess). Sucks? Sure but honestly because it's a small battery, it's just a small cost so I'd just forget about it.

    But I'd check the other stuff to make sure it's done like the tyre pressures.
     
    Raytheeagle and Mendel Leisk like this.
  7. huskers

    huskers Senior Member

    Joined:
    Aug 21, 2005
    2,489
    2,405
    0
    Location:
    Nebraska
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I requested that mine be fully charged when I picked it up and it was.
     
    RunningFox and Raytheeagle like this.
  8. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    88,133
    39,315
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    congrats!
    unlike gas, it's best to let them sit uncharged on the lot. rarely does any dealership remember to charge them before delivery. it's disappointing, but no biggie.

    all the best with it (y)
     
    alvinator likes this.
  9. Dennis_MA

    Dennis_MA Member

    Joined:
    Jul 20, 2012
    150
    75
    0
    Location:
    Amherst, MA
    Vehicle:
    2020 Prius Prime
    Model:
    Limited
    My dealer did not have a level 2 charger. So they plugged it in the morning I was picking it up and it was about 70% charged when I got it. I agree with others that most of the time they are delivered uncharged. My 2017 was not charged when I picked it up a few years ago.
     
  10. Rob43

    Rob43 Senior Member

    Joined:
    Sep 24, 2014
    1,332
    937
    0
    Location:
    VA, BMW Race Car, BMW R1200R, BMW 330Ci, Ford F350
    Vehicle:
    2013 Prius v wagon
    Model:
    Prime Advanced

    Congrats on your new Prime !

    I see you've been a member for about 13 years with just a few posts, I'd recommend sticking around for awhile to learn about all the new fun things with your Prime.

    To add to the already mentioned things to look at, if you have a conveniently located 240 volt outlet near your Prime, you can use your 120v EVSE unit (charger) to charge your Prime much faster. Your cost is less $50 dollars and your charge up time will drop down to 2:28 minutes.


    Rob43
     
    alvinator likes this.
  11. john1701a

    john1701a Prius Guru

    Joined:
    Jan 6, 2004
    11,862
    4,589
    57
    Location:
    Minnesota
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    The drive home from taking delivery can at least include some EV, even when leaving the dealer with nothing.

    It's an opportunity to use Charge-Mode, which supplies electricity at double the level-2 rate while in motion. See...

     
    GSK likes this.
  12. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    88,133
    39,315
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    not the point:rolleyes:
     
  13. Raytheeagle

    Raytheeagle Senior Member

    Joined:
    Jul 1, 2016
    10,207
    13,891
    0
    Location:
    Bay Area, California
    Vehicle:
    2019 Prius Prime
    Model:
    Prime Plus
    Same here:).

    There are plenty of options out here, so they are more compliant to consumer requests;).

    They had a 120v outlet on the outside of the showroom which was perfect for our Prime for delivery(y).
     
  14. RunningFox

    RunningFox New Member

    Joined:
    Nov 18, 2019
    5
    1
    2
    Location:
    MS
    Vehicle:
    2018 Prius Prime
    Model:
    Plug-in Advanced
    My central MS dealer had a single Prime to test drive and it was never charged. I requested that it be charged before delivery to myself and they took care of it.

    On a side note, the OEM MFG plant I work at changed battery voltage specs on our hybrid so they would come from our supplier into the plant with less overall charge. We don't make sure its fully charged as dealers do this during PDI (pre delivery inspection) as they do with the full gas tanks. When we ship cars, they have maybe 10-15 miles worth of gas and since everything costs money, i'm sure that has something to do with it and very likely any federal regulations about batteries and charge states ya know?
     
Loading...