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2023Prime Plug-in charging malfunction warning

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by faithsbg, Aug 14, 2023.

  1. faithsbg

    faithsbg New Member

    Joined:
    Aug 14, 2023
    1
    1
    0
    Location:
    austin
    Vehicle:
    2023 Prius Prime
    Model:
    XSE
    I had my 2023 Prime only a few days (certified used car, 2000 miles) when one morning, after a successful full charge, the Plug-in charging malfunction and check engine lights started flashing. The previous night I had tried to charge the car without realizing my outlet was off. I noticed the problem, unplugged the car on both ends, reset the outlet, plugged it all back in, and, as I said, successfully charged the car, then got the warning on starting the car the next morning. I took the car to the dealer, told the service guy, and he said the plug-in system was « blown » and I had caused it. He said the system needed to be replaced, it’ll take 3 weeks to get the parts. At first he told me to only drive in HV mode. I protested that 1. There is no way the car could be damaged by being plugged into an outlet with no current running through it and 2. if the system were « blown » I wouldn’t be able to charge the car fully and successfully. He suggested the problem was intermittent and told me to keep charging the car and driving it normally—after first telling me to only drive in HV mode! Meanwhile, he said he could not reset the codes until the car was « fixed », so I have the malfunction and check engine lights flashing at me still. I have no confidence in this place. I read here that a lot of people are getting this warning even though their cars are charging just fine, as mine continues to do. I am going to go in and talk to the service manager at the dealership.
     
    bisco likes this.
  2. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    108,639
    49,359
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    Yes, there’s at least one other thread.
    Most are driving but told not to charge.
    One just reported that they told him not to drive .
    Parts are on back order
     
  3. GCguy

    GCguy New Member

    Joined:
    Sep 6, 2023
    2
    2
    0
    Location:
    San Jose
    Vehicle:
    2023 Prius Prime
    Model:
    XSE
    WIth ChargePoint I got 2023 prius prime MID show plug in and charging port charging light is off and charging door light is off when connected couple times, on other ChargePoint stations maybe fine (charging light on once connected). This happened couple times already. Is this prime SW issue or ChargePoint SW issue?
     
  4. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    108,639
    49,359
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    charge point. they have a poor reputation for working chargers