60,000mile Maintenance Scam? '13 PruisC2

Discussion in 'Prius c Care, Maintenance and Troubleshooting' started by DanielB, Jul 30, 2018.

  1. DanielB

    DanielB New Member

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    Hey Everyone,

    Asking for help in determining if my local Toyota Dealer is trying to pull a fast one on me or what. They are recommending the preferred 60,000 mile service. Looking over other maintenance docs on the web, it seems like this list may be needlessly excessive in the operations they are recommending. See the attached screenshot. What do you think?

    Thanks for the help!
     
  2. ztanos

    ztanos All-around Geek!

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    https://www.toyota.com/t3Portal/document/omms-s/T-MMS-13PriusC/pdf/2013_Toyota_Prius%20c_WMG_lr.pdf

    This guide will be your best friend.

    Page 45 shows the 60k mile maintenance recommendations:
    60,000 miles or 72 months
    Check installation of driver’s floor mat
    Inspect and adjust all fluid levels
    Replace cabin air filter
    Replace engine air filter
    Replace engine oil and oil filter 1
    Rotate tires Inspect the following:
    __ Automatic transmission fluid
    __ Ball joints and dust covers
    __ Brake lines and hoses
    __ Brake linings/drums and brake pads/discs 3
    __ Drive shaft boots
    __ Engine/Inverter coolant 4
    __ Engine valve clearance 5
    __ Exhaust pipes and mountings
    __ Front differential oil
    __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses
    __ Fuel tank cap gasket
    __ Radiator, condenser and/or intercooler
    __ Steering gear box
    __ Steering linkage and boots

    Additional Maintenance Items for Special Operating Conditions 2
    Driving on dirt roads or dusty roads:
    Tighten nuts and bolts on chassis and body
    Driving while towing, using a car-top carrier, or heavy vehicle loading6 :
    Replace automatic transmission fluid
    Replace front differential oil
    Tighten nuts and bolts on chassis and body

    DEALER SERVICE VERIFICATION:
    DATE:
    MILEAGE:

    1 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the multi-information display after maintenance at every 5,000 miles.
    2 Perform these service items only if you drive primarily under the conditions indicated.
    3 Inspect thickness measurement and disc runout.
    4 Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
    5 Check for tappet noise and engine vibration and adjust if necessary.
    6 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details
     
  3. ETC(SS)

    ETC(SS) The other One Percenter.....

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    +1.
    I'm going out on a limb and suggesting that your Toyota dealership might be fishing around for people who do not know very much about their vehicle's schedule of maintenance.

    You have 60,000 miles on a '13.
    That's not a lot of miles per year for your area, and if you're going to keep this car for a while I think that it's time to consider firing your Toyota dealership and establishing a relationship with an independent mechanic.

    Fortunately, Priuses are not unknown in the San Francisco.
    Luscious Garage comes highly recommended by some and there are others.
    It will not be as "convenient" as your dealership, but do you really want to use somebody that sends out mass mailings and tries to sell unneeded maintenance because they are NOT busy enough?

    Your call.
    Good Luck!
     
  4. ztanos

    ztanos All-around Geek!

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    In regards to this recommended maintenance it would seem you should:

    Replace Cabin Air Filter (~$10 if ordered online and you can do it yourself) ~$75-150 depending on dealership if they do it.
    Replace Engine Air Filter (~$10-$15 if ordered online and you can do it yourself) ~$75-150 depending on dealership if they do it.
    Replace Oil and filter (~$40 if you get a deal online or at most auto parts stores) ~$40-80 depending on the dealership if they do it.
    Rotate tires, inspect wear, adjust pressure (free if you do it yourself) ~$20-$40 depending on the dealership if they do it.
    Reset Maintenance Reminder Light - procedure is in your manual.
    Check drivers floor mat (free, make sure it's still connected to the latch)
    Check and adjust all fluid levels - free at most dealerships with alternate service.

    Even factoring in California prices, $340.95 seems slightly high. But not out of the realm, honestly.

    The Value and Preferred are unnecessary.
     
  5. Mendel Leisk

    Mendel Leisk Lapsed Cargo Cultist

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    In the above, I've marked in red what I think really needs doing, and some comments in blue. The rest is "20 point inspection" stuff, doesn't really get done, is pointless/impossible and/or easily done by owner.

    @DanielB : your dealership's proposed maintenance is completely off the mark btw. I suspect if you were to go in, say you want to follow Toyota's recommendations, you will be debating with the Service writer for half an hour, till the steam's coming out of your ears.

    Are there any other dealerships nearby that you could talk to? They're not all like that. Hopefully....

    Consider DIY?

    I tried to mark up their schedule. You might want to consider brake fluid change (tri-yearly or 30K miles is recommended by Toyota Canada), and an occasional cleaning of the throttle body throat is a good idea. But neither is mandatory.

    upload_2018-8-6_8-7-6.png
     
    #5 Mendel Leisk, Aug 6, 2018
    Last edited: Aug 6, 2018
  6. ztanos

    ztanos All-around Geek!

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    I laugh at the clean and adjust rear brakes every time my dealership mentions it. I say I got it... walk out to the car and while applying the brakes lightly, throw the car in reverse... now it's scrubbed and adjusted. :D

    Mendel, the car has 60k miles and (throwing out my numbers of ~10% EV) uses less engine. Due to this, you still think it's necessary to have the throttle body cleaned?

    In regards to the brake fluid service, I'd recommend getting a brake fluid test strip kit. Check to see if you need it or not.
     
    Mendel Leisk likes this.
  7. Starship16

    Starship16 Senior Member

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    I can't believe all that crazy crap! A THOUSAND bucks?!?

    The Prius is low-maintanence. I just do what is listed in owner's manual. If there is nothing obviously wrong....
    Once or maybe twice a year I:

    Change the oil.
    Rotate the tires.
    Look at air filter / cabin filter. (I live in the Dust Bowl).
    Have the brakes inspected.

    And then just drive it!! :)

    (and check the oil level and tire pressure once a month)
     
    #7 Starship16, Aug 7, 2018
    Last edited: Aug 7, 2018
    aelkman likes this.
  8. sam spade 2

    sam spade 2 Active Member

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    This is typical of the EVERY new car dealership these days.
    See your owners manual for the required service.

    If you LOVE your dealer and have $1000 to throw away, then sure go for it.
    Otherwise just ignore anything not called for in your manual.
     
    ztanos and aelkman like this.
  9. Matt H

    Matt H Member

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    That's the "problem." Seriously, dealers aren't making much money from maintenance of normal vehicles any more, and even less off of hybrids. They refuse to change their business model, and have simply replaced "tune ups" with wallet flushes, and useless, potentially harmful additives and conditioners, that are even recommended against by the OEM. It's why you see $3,800 estimates for battery replacement. Criminal.
     
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